Atlantic Subaru - Service Center

Pleasant staff, accommodating, friendly, explained all work that needed to be done. Haley was knowledgeable about what I needed. work that needed to be done. Haley was knowledgeable about what I needed. More

I recently brought my 2018 Subaru Outback to Atlantic Subaru for a routine oil change and tire rotation after returning from our trip to Florida. During the service, I received a call informing me that a Subaru for a routine oil change and tire rotation after returning from our trip to Florida. During the service, I received a call informing me that a few additional maintenance items needed attention. I agreed to move forward, and they provided me with a loaner vehicle right away - no hassle at all, which I really appreciated. A few days later, I picked up my car, but soon after, I noticed a new sound. I brought it back in, and unfortunately, it was the transmission. Initially, the team believed the vehicle was still under warranty, and they promptly took action to support me. They truly went to bat for me and made every effort to help. In the meantime, I had already placed a deposit on a new Subaru Ascent and was counting on the trade-in value of my 2018 Outback as my down payment. A few days later, I received the bad news; the transmission was not covered under warranty, and I'd have to pay out of pocket. I was devastated and unsure what to do next. That's when Service Manager Peter O'Neill stepped in and really came through. I explained my situation - how I had already committed to the new vehicle and needed the trade-in value as part of the deal - and Peter didn't hesitate. He took the bull by the horns and made sure I received the full trade-in value without having to cover the cost of a new transmission. Thanks to him, everything worked out, and we are now the proud owners of a 2025 Subaru Ascent. I also want to give a huge shout-out to the amazing women in the service department: Jesse, Eva, and Haley. These ladies are absolutely outstanding. They keep customers informed every step of the way, are always courteous and professional, and truly have our best interests at heart. Their communication and support made all the difference throughout this process. I can't say enough about the level of care, professionalism, and integrity at Atlantic Subaru's service department. They turned what could have been a really stressful situation into a great experience. More

Excellent service. Honest and priced right. Great team from start to finish. Very nice waiting area to read or work while waiting. Honest and priced right. Great team from start to finish. Very nice waiting area to read or work while waiting. More

Very pleasant experience from the time I walked in with Haley greeted me to the time Rich the mechanic took care of my car and also Pete the manager helped me with my catalytic converter excellent work. Th Haley greeted me to the time Rich the mechanic took care of my car and also Pete the manager helped me with my catalytic converter excellent work. They went above and beyond. Very happy going to Atlantic Subaru keep up the good work. More

Great service, really friendly people. Quality work every time. It’s worth going the extra few miles to get there for the results. Quality work every time. It’s worth going the extra few miles to get there for the results. More

Always courteous and helpful. They ensure that they understand my needs and concerns. If I have to leave my car, they arrange for a "loaner". They ensure that they understand my needs and concerns. If I have to leave my car, they arrange for a "loaner". More

They quoted one price then doubled it at payment. When asked was told that mechanics had to get oaid When asked was told that mechanics had to get oaid More

Very satisfied. Service very quick and waiting room comfortable. Employees pleasant and efficient. I would recommend Atlantic both for the buying experience as well Service very quick and waiting room comfortable. Employees pleasant and efficient. I would recommend Atlantic both for the buying experience as well as service. More

Haley is very courteous and kept me informed about my car during the day and advised me which items needed immediate attention and what could be done at a later date if I chose to. The Atlantic team did e during the day and advised me which items needed immediate attention and what could be done at a later date if I chose to. The Atlantic team did excellent work on my car and completed the work earlier than anticipated. I love having my Subaru Forester serviced at Atlantic Subaru and plan on being a “forever” customer. More