Atlantic Toyota

STATUS UPDATE 9/26/26 (RESOLVED): Following the posting of this warning and after being ignored by local dealership management for a week, I escalated this matter directly to DSR Motor Group Corpor posting of this warning and after being ignored by local dealership management for a week, I escalated this matter directly to DSR Motor Group Corporate and presented them with all of my evidence. Once corporate management intervened, this matter was fully resolved. The dealership was forced to issue a full reimbursement check to refund the unauthorized overcharges, and Toyota Corporate successfully credited $3,000.00 directly to my auto loan to cancel the service contract. While the initial experience was incredibly predatory, the issue is now 100% financially resolved to my family's satisfaction due to corporate intervention. Original Review: Do not trust a single agreement you sign with this dealership. I have already issued a formal M.G.L. c. 93A Consumer Protection Demand Letter to the General Manager due to the egregious, unfair, and deceptive business practices my family faced here. Unlawful Bait-and-Switch on Pricing: Weeks in advance, a manager and I signed a finalized agreement locking in a specific VIN for a 2026 Toyota Grand Highlander Hybrid at a base price of $51,208 (net price of $48,208 after a $3,000 discount). On delivery day, the dealership refused to honor this legally binding agreement. They unilaterally manipulated the math to force a new contract with a base price of $55,941. Even masked with a larger discount, the true net price was intentionally inflated by $2,233 for features I explicitly rejected. Intentional Coercion & Duress of a Family: They completely weaponized the situation against me. They knew I had already cleared out my trade-in vehicle and removed my toddlers' car seats to take the new car home. When I protested the price hike, they shrugged and threatened to make me wait months for another car. To make matters worse, they forced me—while pregnant and accompanied by my two small children—to wait for 3 grueling hours past my scheduled 12:30 PM appointment before letting us see finance. This calculated delay was used to induce severe physical fatigue and duress just to get us to sign. Deceptive Extended Warranty & Financing Tactics: Inside the financing office, they used our sheer exhaustion to deceptively sell me a $3,000 Vehicle Service Agreement, falsely framing it as an "apology deal" to offset the vehicle pricing inflation. In reality, it was heavily marked up (confirmed by 2 quotes elsewhere at less than half the price). They also switched my promised 6.99% interest rate to 7.39% on a 75-month term. Severe TILA & Federal Disclosure Violations (12 CFR § 1026.17(b)): To actively conceal these predatory alterations, the finance team refused to give me my physical paperwork and sent me home without my legally mandated Truth in Lending Act (TILA) disclosure box or Retail Installment Sale Contract. The only paper they let me leave with was a basic dealer invoice that completely omitted the statutory federal APR box and finance charges. Presenting installment financing figures on a non-binding invoice while withholding statutory federal disclosures is a direct violation of federal lending laws. I had to explicitly hound the staff via email late that night just to finally receive my actual contract and see that they had jacked up my interest rate. I have an irrefutable paper trail consisting of both conflicting vehicle contracts, the incomplete dealer invoice, and timestamped digital records of the late-night emailed disclosures. If a full refund of the $2,233 overcharge, a loan restructuring to 6.99%, and a flat cancellation of the $3,000 warranty are not executed within the statutory 30 days, I will be escalating this directly to the Massachusetts Attorney General’s Consumer Protection Division, the FTC, and Toyota Corporate Compliance. Avoid this dealership at all costs. They rely on deceptive pricing, breaking signed agreements, withholding mandatory legal disclosures, and exploiting families. More