Atlantic Toyota

disappointed customer Bought brand new 2017 RAV one year ago. Salesman (Clyde) was excellent. But when I took my car in for one year service (which I booked online thru Dea Bought brand new 2017 RAV one year ago. Salesman (Clyde) was excellent. But when I took my car in for one year service (which I booked online thru Dealer), I specifically requested an "Oil Change & Inspection Sticker". After checking in my car & waiting 90 minutes in wating area, service Rep called my name & said "You're all set" & handed me my keys & service papers. As I drove out of Atlantic Toyota & got onto the Lynnway, Rte 107, I looked at my front windshield & noticed the OLD inspection sticker. I immediately drove back to dealer to find out about my new inspection, only to find out that they NEVER did the inspection sticker AND NEVER did the oil change (both I reqested). I went back into the service office & the man at desk was shocked !! He went back into service technician to ask what happened & was told they could not do the inspecton sticker because my License Plate was too old. But no one communicated that to the service desk man. He apologized 10 times because he thought everything was done. I then asked "why" was my Oil change not done. He looked at the service technician' s report & said "I didnt need my oil changed at my 1st service appt & they'll do it next time. I was furious & sent an email to Atlantic Toyota requesting to please have the Service Dept Manager call me & gave my phone number. NO ONE EVER CALLED ME BACK. HORRIBLE SERVICE. I'll take my car somewhere else to be serviced ...NOT to Atlantic Toyota !!!! More

12k mike check up Got my oil changed and all fluids, they found a small nail in one of my tires, (I couldn’t find it!) They were fast, polite, and easy! Did I say fast? Got my oil changed and all fluids, they found a small nail in one of my tires, (I couldn’t find it!) They were fast, polite, and easy! Did I say fast? More

Sales and business staff. Every step of the way toward leasing my new Corolla was perfect and worry- free! The staff, Clyde Alleyne from Sales and Jack Sharkey, Business Manage Every step of the way toward leasing my new Corolla was perfect and worry- free! The staff, Clyde Alleyne from Sales and Jack Sharkey, Business Manager, are professional, trustworthy, knowledgeable and a pleasure to deal with. I met them three years ago when I leased my previous Corolla. I have complete confidence in both gentlemen. More

Great service Service is always fast and very friendly ever time I come in. I would reccommend this dealership to friends/ family. The quality of work is excellent. Service is always fast and very friendly ever time I come in. I would reccommend this dealership to friends/ family. The quality of work is excellent. More

Great experience The customer service was outstanding. I was in and out very quickly. The dealer was very knowledgeable and helped me find a great deal. I was very app The customer service was outstanding. I was in and out very quickly. The dealer was very knowledgeable and helped me find a great deal. I was very appreciative. More

Super service! Rick was a pleasure to work with. He informed me every step of the way. He also gave me a discount on the price. I was able to use a rental car when t Rick was a pleasure to work with. He informed me every step of the way. He also gave me a discount on the price. I was able to use a rental car when the service was being done. More

Experience was fair Mike was friendly and attentive. Bonnie as always nice and patient. Jack was a little rude in my opinion, the professionalism not only between his co Mike was friendly and attentive. Bonnie as always nice and patient. Jack was a little rude in my opinion, the professionalism not only between his colleagues, but the customers was not there. I felt that type of behavior makes the environment uncomfortable and unwelcoming for customers More

Great attention I would say that I had a great team working with me the day of the purchase my new Toyota Tundra 2018 the people that work with me this day were exce I would say that I had a great team working with me the day of the purchase my new Toyota Tundra 2018 the people that work with me this day were excellent. More

Excellent services at Toyota Dealer, Lynnway, MA These guys are great. Courteous, accommodating, and fast. They will go out of their way to accommmodate your needs. They squeezed me in without an These guys are great. Courteous, accommodating, and fast. They will go out of their way to accommmodate your needs. They squeezed me in without an appointment, gave me a car to borrow and finished faster than I expected. More

Airbag recall I tried to get the Toyota dealership in Danvers to help me with the airbag recall on my Corolla, but after talking to them in early March and being to I tried to get the Toyota dealership in Danvers to help me with the airbag recall on my Corolla, but after talking to them in early March and being told they don’t have the parts, I called again in April, still no luck. I decided to call the Lynn dealership and they were happy to accommodate me. I dropped the car off the day before my appointment and got a call shortly after that the car was all set, they had been able to get it done early. I’ll definitely go there again, good customer service :) More