Atlantic Toyota - Service Center

If you are looking for dealership that cares for providing great customer service, earn your trust and maintain your vehicle well. Atlantic Toyota is not the place for you. The service staff does no providing great customer service, earn your trust and maintain your vehicle well. Atlantic Toyota is not the place for you. The service staff does not care to at the bare minimum be professional and respectful to clients, backend work that any other dealership representing the Toyota brand is happy to do for their loyal customers is utterly disregarded at this store. On a basic human level, bare minimum standard of service, Carmen is the worst, most disrespectful and shady person I have ever encountered in the history of customer service, and since I work in a customer facing operational job, that says a lot to illustrate the service you will obtain here. Forget about asking to speak to a manager, no one seemed to be on duty (Saturday). Never coming back to this sorry excuse for a dealership again, honestly, Toyota USA should pull the brand from this group. More

Lorraine is an excellent manager. Always responds to any requests for service in a timely and respectful manner. People go above and beyond to help and make sure that you are satisfi Always responds to any requests for service in a timely and respectful manner. People go above and beyond to help and make sure that you are satisfied with the service received. And, they are just nice human. I have done business with this dealership for over 30 years, and will continue with them More

Jeannette was great she let me know in a timely manner what I needed done in addition to what I came in for which was oil lube job. what I needed done in addition to what I came in for which was oil lube job. More

Muy buena atencion muy buen servicio desde k me recibe jose hasta k llegue donde Jeanette jose hasta k llegue donde Jeanette More

I was there this morning at 10:45 for 15,000 miles/18 months service. Vehicle was serviced in a timely manner, Jeannette kept me informed about everything, called me when car was ready. Guest lounge w months service. Vehicle was serviced in a timely manner, Jeannette kept me informed about everything, called me when car was ready. Guest lounge was very clean, comfortable, a calming relaxing waiting area. Thank You ATLANTIC TOYOTA More

Where do I start? When I first bought my car I added the wheel package. Fast forward 3 years later when I needed one rim/wheel changed. I forgot about the warranty When I first bought my car I added the wheel package. Fast forward 3 years later when I needed one rim/wheel changed. I forgot about the warranty I added and not once did Toyota in Lynn advise me I could have it replaced free of charge. So what did I do? Bought a wheel else where and when I went to Toyota to get them to install it the lady at the desk let me know I had tire protection and I could get them fixed next time for free… brah. (I had been here before with the xxxxed up rim, even inquiring about it the cost of replacing. Not once did they remind me about the warranty I had) But that’s not all. The one star is not just for their xxxx poor customer service but my transmission needed to be changed and they told me it would be covered so I went and left my car there. Left it for about 3 days. I have an app that lets me know where my car is, when it is turned on and off etc Tell me why my car was not at the dealership where I left it. It was in front of a house in a dead end street in Malden MA. That’s is FAR from Lynn. When I called and confronted them, they could not answer me properly. They hung up and called me 10 mins later with an answer. I confronted the manager and now once did that man take my complaint serious, he made me feel like I was crazy to feel this way that he ensures me that it was a test drive and some times they go far to test it out. He was not on a test drive I know that much is sure. The person working on it told me they weren’t on a test drive and they just wanted to make sure it was fix. I left the lot. Guess what? The noise was still there … so what was the test drive for? Clearly lying, clearly not doing his job. And 2 months later after this ordeal and the manager never called me once. After he promised he would call me. I am NEVER going back. I just came back from express Toyota in dorchester Boston, and wow the customer service there compared to Lynn is night and day. They made me feel welcomed while at Lynn I felt like a burden. Lon story short Don’t trust Lynn. They lie, they don’t take you serious and they are the WORST. Lynn if y’all see this I’m still waiting for your manager to call me. More

Good service and they are polite with costumers and they are honest and always give a nice smile are honest and always give a nice smile More

Excellent service as per usual. Carmen and Lorraine on the front desk were very helpful in their advice. Carmen and Lorraine on the front desk were very helpful in their advice. More

Was greeted right away by Jeannette. Had a tuneup done. Took about an hour! Great job! Had a tuneup done. Took about an hour! Great job! More

I have purchased all of my vehicles here and I am always satisfied with my experience. Sales, service and parts have always made it a good experience. The employees are professional and courteous. Love i satisfied with my experience. Sales, service and parts have always made it a good experience. The employees are professional and courteous. Love it here. More