Atlantic Volkswagen

Don't be fooled by claims of a "staff turnaround" at this dealership. My experience suggests the same unprofessional culture remains. ​I purchased a 2023 cornflower blue Volkswagen Taos CPO vehicle that h dealership. My experience suggests the same unprofessional culture remains. ​I purchased a 2023 cornflower blue Volkswagen Taos CPO vehicle that had a check engine light on, immediate mechanical failure, and was missing legally required CPO documentation (NJSA 56:8-68). After I contacted the lender, Ally Financial personally voided the deal due to these red flags. When I returned to the dealership to finalize the unwind, the experience was appalling. ​I dealt with a salesman named Adam who was aggressively dismissive and fast-talking. When I asked for his role/title, he refused to give a straight answer, stating only that he was "someone." After realizing the deal was dead and he wouldn't be getting a commission, his "professionalism" completely evaporated—he retrieved my original keys from the manager’s desk and physically threw them at me before walking away without a word. ​The lack of transparency, the failure to provide legal disclosures, and the staff's hostile behavior are inexcusable. If you want a dealership that follows state law and treats humans with respect, go elsewhere. Avoid Adam and this entire management team. P.S. Since returning this car, I have been receiving a flood of "Adverse Action" letters from secondary credit unions and lenders. It turns out the dealership severely overpriced this vehicle relative to its true risk profile and extensive repair history. Lenders looked at the inflated price tag on a 2023 Taos that already required a new fuel injector, head gaskets, and belts, and essentially said "no way." They are already trying to resell this exact cornflower blue Taos as "Certified Pre-Owned" again. Do your homework, pull your own records, and do not let them bury you in a predatory loan for a damaged vehicle. More

Excellent service much appreciated always courteous! and timely. Would recommend others to go to Atlantic Volkswagen! and timely. Would recommend others to go to Atlantic Volkswagen! More

The trunk cover of the car is missing, the windshield paper listing that the trunk cover is already covered in the extra money we paid. The dealer promised to order one after we finish our purchase. Late paper listing that the trunk cover is already covered in the extra money we paid. The dealer promised to order one after we finish our purchase. Later on, they break the promise and not going to provide the missing trunk cover to us. Therefore, we paid the extra money for nothing. More

Found what was wrong and now working on fixing it can’t wait for my truck to be fixed wait for my truck to be fixed More

Easy to make an appointment online for the day and the time that I needed. time that I needed. More

This is not the first car we bought and are very glad to have another great experance. have another great experance. More

Very polite employees very nice done in a timely fashion when done explained what they did when done explained what they did More

Appointment for key programming! I was told it would probably take all day!I asked about the critical pending recall!! I was totally ignored! They referred me to sales and attempte I was told it would probably take all day!I asked about the critical pending recall!! I was totally ignored! They referred me to sales and attempted to sell me a new car for 3k down and doubling my monthly payment! Amazingly the programmed key was returned to me after the Sales call!! I left very disappointed!! I contacted Corporate Volkswagen!! The recall is in the system!! More

Never paid my lease off, impacted my credit score, still paying for the lease I no longer own, never received my real tags and as such driving around with expired temp tags. No one will put me in contact paying for the lease I no longer own, never received my real tags and as such driving around with expired temp tags. No one will put me in contact with anyone that can help. I’m told they are busy. Buy a car if you wish but be prepared for the fallout because of it! More

Tom My service advisor fit me in for a last minute appointment and addressed all of my concerns in a timely manner appointment and addressed all of my concerns in a timely manner More