Auburn Chrysler Dodge Jeep Ram

Satisfaction Pleased with the service and professionalism of the service staff. Addressed my concerns and gave me a game plan on some of the areas my vehicle neede Pleased with the service and professionalism of the service staff. Addressed my concerns and gave me a game plan on some of the areas my vehicle needed work on. More

My squeak is gone While they did have my cars for days it was worth it. I took it in for me first oil change, tire rotation, and had a awful squeak in the back seat. R While they did have my cars for days it was worth it. I took it in for me first oil change, tire rotation, and had a awful squeak in the back seat. Ryan drove my car with me in it so he could hear it and there wouldn't be any of the "we didn't hear it so we couldn't fix it" stuff. Thanks for taking the time to care and hear it yourself so it could be fixed. Thanks Ryan Alcombrack More

Service Dept I have been very dissatisfied with the service department of Auburn Chrysler Dodge Jeep Ram for years and have found other means for repairs and servi I have been very dissatisfied with the service department of Auburn Chrysler Dodge Jeep Ram for years and have found other means for repairs and service for my Jeep. Having recently purchased a newer Jeep at another dealership in town I was now faced with having to use Auburn Jeep again since the vehicle is still under warranty. What an awesome surprise that Lili Steele has joined the service dept. I worked with her for years when she was at another dealership to service our fleet vehicles. I now feel comfortable in her ability to insure my vehicle needs are met. More

Great customer service We would like to compliment Brian Evans for his great customer service and how quickly we were able to get our service complete and a quality job. We would like to compliment Brian Evans for his great customer service and how quickly we were able to get our service complete and a quality job. More

Quick, professional service from start to finish! The repair process was executed in a timely and accurate manner. Brian is thorough and and insured that I was properly informed throughout the servic The repair process was executed in a timely and accurate manner. Brian is thorough and and insured that I was properly informed throughout the service. It's a relief to have found such a trustworthy service center. More

Great Experience Buying A Jeep I went to Auburn Chrysler Dodge Jeep Ram and met with Jason "Otis" Anderson who was fantastic. Otis was so helpful and easy to work with he made buyin I went to Auburn Chrysler Dodge Jeep Ram and met with Jason "Otis" Anderson who was fantastic. Otis was so helpful and easy to work with he made buying a Jeep an easy and positive experience. I would recommend Otis without reservation to anyone who's looking for a hassle free car buying experience. We bought a 2016 Jeep and couldn't be happier with our experience at this dealership. Thanks, David M. More

Always comes through I have dealt with this dealership for many years whether it be for service on my vehicles, advice on best avenue to take with a mechanical issue, reca I have dealt with this dealership for many years whether it be for service on my vehicles, advice on best avenue to take with a mechanical issue, recall replacement is smooth with no hassles, coordinating services with local tire shop or vehicle rental, complimentary transportation to work or vehicle rental shop, or to sell them my vehicle-even when I wasn't going to buy my next vehicle from them. After I bought my new vehicle, I took it to their service shop to have it checked out. I trust their judgment and advice, and I have never been disappointed. I began seeking their service as a single mom and it really gave me great peace. Most recently, and the reason I am writing this review, I took my vehicle in for an oil change and I met with Kevin in the Service Dept. While my car was being worked on, they noted a severe issue with my back tires and took me into the service area to show me. Obviously there was an alignment problem I had not been aware of. as metal was showing through the tread. I drive to Sacramento for work every day and this problem kept me from feeling safe to drive any further - I needed two new tires immediately and they coordinated with local tire company (Americas Tire) who got me in and out in 30 minutes so I wouldn't miss an appointment. I'd say that was above and beyond a normal service call! Auburn Dodge always comes through! Thank you! More

service Brian Evans was the service representative. I deal with him when ever I need something done to my truck. He does everything he can to see that it's do Brian Evans was the service representative. I deal with him when ever I need something done to my truck. He does everything he can to see that it's done to my satisfaction More

Warranty Work I had some warranty work done on my vehicle and was pleased with the experience. I dealt with James "Jimmy" Helling in the service department. He kept I had some warranty work done on my vehicle and was pleased with the experience. I dealt with James "Jimmy" Helling in the service department. He kept me informed and was pleasant to deal with. I will definitely take my vehicle back should any issues arise in the future. More

Warranty Work James Helling was the service representative and he kept me inform of all the task the service department was conducting to identify the cause of a wa James Helling was the service representative and he kept me inform of all the task the service department was conducting to identify the cause of a water leak in all the foot compartments of my Jeep Cherokee. It was not the sunroof but the plastic liners for the wheels arches. The carpet were sanitized and dried. James communicated with Chysler for new carpets to replace the existing carpets that are now on order. A rental car was provided for 5 days while the car leak was investigated and the carpet dried before being reinstalled. More