Auburn Honda

The service writers are great and very clear in explaining things. The waiting area is quite pleasant. They even served us warm chocolate chip cookies this time! explaining things. The waiting area is quite pleasant. They even served us warm chocolate chip cookies this time! More

Very efficient and courteous service. Comfortable waiting area. Coffee machine broken. Car should be wiped off after washing…Overall, excellent. Comfortable waiting area. Coffee machine broken. Car should be wiped off after washing…Overall, excellent. More

All went very smooth. Each person I dealt with was very friendly and helpful! Quick. Each person I dealt with was very friendly and helpful! Quick. More

Excellent service. Just bought my second car from Auburn Honda. Thi and Nick took good care of me!! Just bought my second car from Auburn Honda. Thi and Nick took good care of me!! More

Excellent! . Auburn Honda has been our choice for automobiles and service since 1989. And I don't see it changing! . Auburn Honda has been our choice for automobiles and service since 1989. And I don't see it changing! More

During my visit, I was disappointed by the lack of privacy when discussing my personal financial information. Sensitive details regarding my credit score and banking history were spoken about openly i privacy when discussing my personal financial information. Sensitive details regarding my credit score and banking history were spoken about openly in a public area, within earshot of other customers. This was not only uncomfortable but also felt inappropriate and unprofessional. Additionally, there was an apparent breakdown in communication throughout the buying process. I was told that specific issues with the vehicle had been addressed, but unfortunately, those problems persist. I was also informed that both the vehicle and paperwork would be ready by the afternoon, yet upon arrival, neither was prepared. This resulted in two visits to the dealership, each lasting over three hours—an inconvenience that could have been avoided with better coordination and planning. While I understand that I purchased a used vehicle, I believe every customer deserves the same level of respect and attention, regardless of the price point. The vehicle’s features were not explained to me, and I left feeling rushed and unsupported during what was a very important and stressful decision. As a single mother supporting two households on a limited income, having a reliable vehicle is essential to my ability to work and care for my family. If I had the time, financial flexibility, and fewer responsibilities, I would have continued my search elsewhere. Unfortunately, my circumstances left me with limited options. I hope this feedback is taken seriously, as it reflects a real opportunity for improvement, particularly in the areas of customer communication, privacy, and empathy. I appreciate your time and attention to this matter. More

Everything was explained to me. It was convenient to my schedule. All the people are friendly and helpful. It was convenient to my schedule. All the people are friendly and helpful. More

Good communication. Courteous even when busy. Completion of repair within a reasonable time frame. Thanks. Courteous even when busy. Completion of repair within a reasonable time frame. Thanks. More

Easy to communicate with. Thorough. Friendly. Completes what was promised. Patient with customers. Great cookies! Thorough. Friendly. Completes what was promised. Patient with customers. Great cookies! More

Auburn Honda has the best service department ! Jeremy is amazing along with the staff. Thanks Jeremy is amazing along with the staff. Thanks More