Auction Direct USA - Raleigh

I visited this dealership on April, 09, 2026 to inquire about a vehicle I saw online. I was informed of a $300 deposit required to hold the vehicle, which I was told would only reserve it for 24 hours. How about a vehicle I saw online. I was informed of a $300 deposit required to hold the vehicle, which I was told would only reserve it for 24 hours. However, there was no written policy provided, and I was told that any decision regarding whether the deposit is refundable or not is at the general manager’s discretion. That lack of clarity around whether the deposit would be returned—even for simply holding a vehicle for a short period—was a major red flag to me and gave the impression that a customer’s money is not fully protected. Additionally, I felt some pressure to move forward after expressing hesitation, which added to my discomfort. I ultimately chose not to proceed. I would strongly recommend that anyone considering doing business here request all terms in writing and fully understand refund policies before providing any form of payment. More

Zero stars. Dishonest. Owe me a refund and everyone is now ghosting me. Stay away Dishonest. Owe me a refund and everyone is now ghosting me. Stay away More

AVOID THIS DEALER! !! Advertised a truck that isn't ready to be sold but scheduled me for a test drive knowing I couldn't drive it. Tried to sell me something else. C !! Advertised a truck that isn't ready to be sold but scheduled me for a test drive knowing I couldn't drive it. Tried to sell me something else. Classic bait and switch. GM would not return my calls or emails. Horrible experience; waste of time. More

Do not go here this is a shady dealership spoke with Wendy very rude my experience have been horrible been 30 days still no tags Wendy very rude my experience have been horrible been 30 days still no tags More

Dont sell your car to Auction Direct they offer one third its worth . Complete RIPOFF its worth . Complete RIPOFF More

Sold me a 2015 Mazda6 that has Extreme rust damage from New York exposure to road salt which corrosion like cancer to metal New York exposure to road salt which corrosion like cancer to metal More

I went to Auction Direct because both of my daughters have previously bought a vehicle from them. I had also found a vehicle online that I thought may be the right fit for me. I had been looking for a ve have previously bought a vehicle from them. I had also found a vehicle online that I thought may be the right fit for me. I had been looking for a vehicle for months. Joe got right on it and located the vehicle. After a test drive I decided that it was the vehicle for me. The buying process was very smooth. I am very pleased with the care and time that Joe put in to help me get into a much needed new vehicle. I would highly recommend Joe and Tom. More

I Cancelled gap,won't return the money even though they recieved it..Lost business recieved it..Lost business More

It is ok to work with and get a good deal. Need to follow up often for they are low on staff. Need to follow up often for they are low on staff. More

I am writing to express my disappointment with the customer service experience I encountered after purchasing a vehicle and subsequently deciding to cancel the extended warranty. After buying the c customer service experience I encountered after purchasing a vehicle and subsequently deciding to cancel the extended warranty. After buying the car, I felt it was in my best interest to cancel the warranty due to my needs. In April, I contacted the dealership, and I was assured that the cancellation would be straightforward. I was given instructions on where to send my cancellation request, and I complied by providing all necessary details. Unfortunately, my experience turned frustrating as I faced numerous challenges in following up on my request. After several weeks of back-and-forth communication, I was informed that my emails had not been received. Eventually, I escalated the issue to the manager, who promised that my refund would take an additional 6-8 weeks to process. Now, after waiting the full 8 weeks, I find myself needing to call again, only to be met with no updates or explanations regarding the delay. Despite my efforts to resolve this matter, I feel as though my concerns are being dismissed, and my requests are being ignored. I have referred multiple clients to this dealership in the past, and it is disheartening to see such a lack of responsiveness and accountability. I have dedicated significant time and energy to this process, and it feels as though I am being discouraged from pursuing my rightful refund. I hope this feedback prompts improvements in your customer service processes, as my experience has not reflected the level of care and professionalism one would expect from a reputable establishment. An update on my previous complaint regarding my refund. After submitting my initial complaint on the Auction Direct USA website, a manager reached out to me and assured me that a check had been written to my lender for the appropriate refund. However, three months have passed, and my lender has yet to receive the check. Despite my efforts to contact your team, I have not received any responses to my calls or emails. This lack of follow-up is extremely frustrating, and I find this treatment unacceptable. As a customer, I would never expect to be treated this way, and I urge you to address this issue immediately. More