Auction Direct USA - Raleigh

Numbers could be more transparent at the end Khalil was the salesperson I worked with and he was outstanding. Not being commissioned based on price but per until meant that not only did he help m Khalil was the salesperson I worked with and he was outstanding. Not being commissioned based on price but per until meant that not only did he help me find the right car, he coached me.out of bad decisions that went against what I told him I was looking for. For example, I looked at a swanky Mazda5 (I had requested to) and he was straight with me about having said I was looking for something not flashy and reasonable to maintain (The Mazda5 has a ton of electronics, and a high end wheel package). Everything was great when I brought my wife and she drove the top 2 choices for our needs. We knew the sale price as they price up-front pricing. The only frustration was how long it took after we said "We'll take this one." At that point it was Khalil and his team lead Paul (also super nice) trying to balance out numerous customers on a busy day. When USAA failed to outline some details and I inquired about financing through Auction Direct, all the extra packages came out. Various prices for financing were given with all the extra packages included and I became frustrated as I had been consistently adding costs together. I should note Khalil and Paul we're up front about everything when I asked, but I had to read through and ask. Some of the disclosure forms ask for initials before th documents get to you for review. In the end, I was a stickler for seeing everything and understanding everything before moving on. It was clear they were running through the process Auction Direct expects of them (even Khalil had to get me to sign sheets saying I had been offered packages but declined). The first 80% of the experience was great. Being clear on the details, costs and fees wasn't shady, but it could have been MUCH more direct and not taken 2 hours considering my loan approval came in after 20 minutes. Knowing all of that, I am highlyikely to use them for monitoring Warranty issues and purchasing vehicles in the future. More

Chevrolet Impala Sales rep was great very easy to work with and not pushy at alLol! Will definitely recommond to anyone looking for a car! Love my new car Sales rep was great very easy to work with and not pushy at alLol! Will definitely recommond to anyone looking for a car! Love my new car More

Love love love Our sales woman really helped us. If you go to auction direct ask for Antoinette she is the best. She try’s to help you get into the car you want. The Our sales woman really helped us. If you go to auction direct ask for Antoinette she is the best. She try’s to help you get into the car you want. They really work with all financial situations and credit situations. My sister loves her car. More

Honest and Hassle free I felt welcome the moment that I walked in. Willie was friendly, honest, informative and a pleasure to work with. I'd recommend auction direct and Wil I felt welcome the moment that I walked in. Willie was friendly, honest, informative and a pleasure to work with. I'd recommend auction direct and Willie Duncan to anyone shopping for a vehicle, regardless of circumstance. More

Great! As a first time buyer Mr. Timmothy Cooper ensured I found a great car at a great deal! I’m glad I choose Auction Direct! As a first time buyer Mr. Timmothy Cooper ensured I found a great car at a great deal! I’m glad I choose Auction Direct! More

Our experience was phenomenal! Our experience at auction direct USA was phenomenal, our sales person Antoinette was so helpful and so personable. She has the greatest customer servi Our experience at auction direct USA was phenomenal, our sales person Antoinette was so helpful and so personable. She has the greatest customer service that I have ever seen from any sales person. I would highly recommend going to this dealership to trade in a car and buy a new car, they will definitely take care of you our experience at auction direct USA was phenomenal, our sales person Antoinette was so helpful and so personable. She has the greatest customer service that I have ever seen from any sales person. I would highly recommend going to this dealership to trade in a car and buy a new car, they will definitely give you the best customer service ! I would definitely go back to Auction Direct USA! 😊 More

Excellent car buying experience Timothy Cooper was a great salesman who was very personable and eager to assist me in finding the exact car that I was looking for. He was very patien Timothy Cooper was a great salesman who was very personable and eager to assist me in finding the exact car that I was looking for. He was very patient and thorough in explaining what each car had to offer as well as showed genuine interest in listening to my concerns. His customer service skills were superb as well as the other members of the team. I really appreciate the seamless experience and will be recommending Auction Direct to my friends and family. More

Totally Love Auction Direct Auction Direct had the van I was looking for at a great price. Kevin Condon helped make our process so easy. He directed us to his sales guy Joe Peebl Auction Direct had the van I was looking for at a great price. Kevin Condon helped make our process so easy. He directed us to his sales guy Joe Peebles who was quick to find us the right van with all the options we needed. I appreciated not being held hostage there all day. From start to finish the car buying process was quick and painless. I will be doing business with and referring people to Auction Direct. Thank you More

Wonderful experience Had a great car buying experiences. This is my second time buying from here; and will gladly shop here again when I need another vehicle. Had a great car buying experiences. This is my second time buying from here; and will gladly shop here again when I need another vehicle. More

Willie is the best! I am so grateful for Willie! His excellent customer service helped me select the perfect car for me! Thanks Willie for making my experience great & he I am so grateful for Willie! His excellent customer service helped me select the perfect car for me! Thanks Willie for making my experience great & helping get the car I want with the price I love! More