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Auction Direct USA - Raleigh
Raleigh, NC
1,889 Reviews
Auction Direct’s unique approach is centered upon providing customers with the lowest price used cars, trucks, vans, suv, and crossovers with the best car buying experience.
Through transparent and fully verifiable, best-in-market pricing in an open, friendly, commission free, no hassle environment, Auction Direct makes its guests feel empowered and effectively eliminates the unpleasant stigmas associated with the typical used car buying experience.
The Company offers consumer financing, extended warranties and vehicle protection products.
Each of the Auction Direct’s locations has on-site parts and service operations, with the number of service bays ranging from six to sixteen. The service operations perform the initial rigorous 125 point vehicle inspection.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 AM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 AM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 1,889 reviews
July 18, 2017
Used car purchase Very surprised to drive home in my 'new' car, yesterday. My friend and I stopped in, on a whim, I'm glad we did! Thanks Connor- excellent test drive. Very surprised to drive home in my 'new' car, yesterday. My friend and I stopped in, on a whim, I'm glad we did! Thanks Connor- excellent test drive. I appreciated the time he took to explain everything. More
by Deb
Employees Worked With
Jeff Pearson, Tom Collins, Alana Nolan, Connor Dempsey
July 18, 2017
Awesome experience Tim Cooper was so friendly and easy to deal with! He made sure we were comfortable and got our deal done in record time! We are very pleased and will Tim Cooper was so friendly and easy to deal with! He made sure we were comfortable and got our deal done in record time! We are very pleased and will probably come back the next time we need a vehicle! More
by Suburbanmom
Employees Worked With
Timothy Cooper, Alana Nolan
July 17, 2017
Fantastic Customer Service I went to Auction Direct to buy my daughter her first car and we weren't disappointed at all. We were met by Connor Dempsey, a fantastic sales person I went to Auction Direct to buy my daughter her first car and we weren't disappointed at all. We were met by Connor Dempsey, a fantastic sales person who was very patient in helping us find the perfect car at the best price . I would definitely recommend him and Auction Direct to anyone looking to buy quality cars. More
by Daniel A.
Employees Worked With
Connor Dempsey
July 16, 2017
Fast, Easy and Great Staff Connor was very professional and explained things in a very easy to understand way. He was alos very patient and helpful. Overall a great experience a Connor was very professional and explained things in a very easy to understand way. He was alos very patient and helpful. Overall a great experience and will be looking forward to going to Auction Direct in the future. More
by Santos#1
Employees Worked With
Connor Dempsey
July 16, 2017
Great Customer Service! Salesman Antonio Brewer made this one of the best car buying experiences ever. The process was easy. I left feeling satisfied. I would definitely reco Salesman Antonio Brewer made this one of the best car buying experiences ever. The process was easy. I left feeling satisfied. I would definitely recommend this dealership. More
by SSBEST
Employees Worked With
Antonio Brewer
July 14, 2017
So Happy I Chose Auction Direct USA I'm so happy I chose to buy my car from Auction Direct USA. All of the employees were very friendly and respectful, and they made sure that we were he I'm so happy I chose to buy my car from Auction Direct USA. All of the employees were very friendly and respectful, and they made sure that we were helped in every way possible. I was helped by Connor and I appreciated his easy going personality, as well his expertise on the different types of cars that were offered in their lot. Thanks to him I was able to find a car that fit me best in no time! Thank you Auction Direct USA! More
by Winta D.
Employees Worked With
Connor Dempsey
July 13, 2017
A Used Care Dealership That Does Not Leave You Feeling Used I've been burned by used car dealers. I also have a "boomer" uncle who sold used cars from the 70's - 90's. I counted the seconds before the bait-and- I've been burned by used car dealers. I also have a "boomer" uncle who sold used cars from the 70's - 90's. I counted the seconds before the bait-and-switch. I even abandoned a conversation with Andre b/c I did not get my question answered before he asked for my t-phone number. Still, I went in to check out the two trucks I wanted to investigate. Andre hooked me up with Sam Isaac. First, Sam listened - what I wanted and what I didn't. When I asked about 2 trucks and became interested in a 3rd, he brought back the third key and a cup of cold water. I appreciated the kindness. Second - he didn't hover. I took notes, crawled under the vehicle, compared internet notes and snapped pics of items of interest. He let me take my time and popped in / out as I did my homework. "What do I need to do to earn your business?" can be translated to 'where can I focus my sales skills to wear you down'. He really meant it. He brought over the finance guy who brought out several documents that were indicative of transparency. I had already downloaded some of these docs and they were the same. I began to relax because ...truth. The obligatory extended warranty discussion was held. And it was a discussion...he extolled benefits. I explained my rationale to refuse. He smiled and said, "It's my job to ask." And with a wink, he was gone. I had a 70% chance of returning the vehicle within the 5 days b/c I had a trick up my sleeve. I was going to the dealership and they were going to take 2 hours tearing into the truck and list all the problems that were be hidden. You would not BELIEVE what they found! Nothing. Nada. It was exactly what they said it was. I was so impressed that I went back to Sam and told him how much I appreciated my treatment, his honesty, and the transparency across the board. I gladly shared my story with Kevin Condon b/c as the manager, he needs to hear the good, the bad, and the WTH? I was met again with the same transparency and graciousness. Maybe I'm just a lucky SOB. Or maybe they are what they say they are. I think you should go in and find out for yourself. I'm already recommending them to my co-workers and friends. More
by John Mathis
July 13, 2017
Really enjoyed the "no-hassle" car buying experience! I really appreciated the assistance from Bryan, Tim, and Paul. The experience was overall a positive one. The only drawback is for whatever reason t I really appreciated the assistance from Bryan, Tim, and Paul. The experience was overall a positive one. The only drawback is for whatever reason the wrap-up portion of the sale was a bit too protracted - well over 2 hours. I would entertain coming back for my next vehicle however. More
by Dan Bogan
July 11, 2017
Great Experience! I have bought several cars over the years at other dealerships and this is by far the best experience. I feel like my salesman went above and beyond I have bought several cars over the years at other dealerships and this is by far the best experience. I feel like my salesman went above and beyond to make sure I was able to get what I wanted and even went back and had everything redone a week later when I changed my mind about the extended warranty. I didn't feel like I was being taken advantage of like I have in the past at other dealerships. I feel I got a fair price and was treated very well. More
by Adriane H
Employees Worked With
Moussa Ndiaye
July 08, 2017
Great experience David was patient, honest and very helpful. Didn't just try to sell me a car but looked out for my best interest. Much respect to David. David was patient, honest and very helpful. Didn't just try to sell me a car but looked out for my best interest. Much respect to David. More
by Terrance Ganus
Employees Worked With
The lady at the entrance was very friendly , David Ngeve
