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Auction Direct USA - Raleigh
Raleigh, NC
1,889 Reviews
Auction Direct’s unique approach is centered upon providing customers with the lowest price used cars, trucks, vans, suv, and crossovers with the best car buying experience.
Through transparent and fully verifiable, best-in-market pricing in an open, friendly, commission free, no hassle environment, Auction Direct makes its guests feel empowered and effectively eliminates the unpleasant stigmas associated with the typical used car buying experience.
The Company offers consumer financing, extended warranties and vehicle protection products.
Each of the Auction Direct’s locations has on-site parts and service operations, with the number of service bays ranging from six to sixteen. The service operations perform the initial rigorous 125 point vehicle inspection.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 AM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 AM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 1,889 reviews
May 18, 2017
Very good customer service The best deal and best service in this area. The salesman explained everything throughout to me. Also they offer the lowest interest rate to me compar The best deal and best service in this area. The salesman explained everything throughout to me. Also they offer the lowest interest rate to me compare to carmax and other competitors. Very nice experience. More
by Bingliusa
Employees Worked With
Roy Roth
May 18, 2017
1st car buying experience Krystal made this experience great for my daddy and I. We were actually about to sign papers at Carmax right before we went to Auction Direct. Krystal Krystal made this experience great for my daddy and I. We were actually about to sign papers at Carmax right before we went to Auction Direct. Krystal quickly changed our minds. She took time to listen and we did not feel rushed. She was personable and well spoken. There was overall a welcoming atmosphere. I would recommend definitely recommend this dealership! More
by shaibailey
Employees Worked With
Krystal Wayland
May 17, 2017
I advise everyone to deal with you! You are great dealer, I'm very lucky and very happy when i choice you! I hope for you the best, just go ahead, Respectfully. You are great dealer, I'm very lucky and very happy when i choice you! I hope for you the best, just go ahead, Respectfully. More
by Salah88
Employees Worked With
Krystal Wayland, Daniel Queen
May 17, 2017
Easy Transaction Friendly and helpful staff. Good selection of cars. Explained the buying process and ease of ownership. Got a very good interest rate on the used car Friendly and helpful staff. Good selection of cars. Explained the buying process and ease of ownership. Got a very good interest rate on the used car loan. Very happy with the new used car. More
by cecelia12
Employees Worked With
Connor Dempsey
May 17, 2017
Great Car / Great People Thanks to Willie and Alana, I was able to buy the car I wanted from from out of state. They provided me everything I needed online and we were able to Thanks to Willie and Alana, I was able to buy the car I wanted from from out of state. They provided me everything I needed online and we were able to get everything finalized via overnight mail. Willie kept me up to date during every step and answered all my questions quickly. Thank you! More
by Dmsral
Employees Worked With
Willie Duncan
May 16, 2017
Fantastic Experience I came in here badly needing a car, but like most people its difficult to find one in my price range in this economy. Krystal Wayland helped me find a I came in here badly needing a car, but like most people its difficult to find one in my price range in this economy. Krystal Wayland helped me find a car that would fit my budget. Unfortunately my special circumstance required that the car I'm purchasing absorb all my negative equity. Negative equity was something I didn't even know existed but she explained it perfectly and was able to find me a car that fit me. We went over a detailed payment plan that I felt comfortable with and I'm driving away with a new car today! More
by TJ Tyree
Employees Worked With
Keith Jones, Krystal Wayland, Alana Nolan
May 16, 2017
DONNA MOODY is a 100% excellent car sales person! We got a great vehicle at a great price! What more can you ask for? Well, Donna is not too pushy - but, was there as needed. We looked at and test We got a great vehicle at a great price! What more can you ask for? Well, Donna is not too pushy - but, was there as needed. We looked at and test drove a vehicle we saw online. While there, we saw another and she made it happen. We test drove it, got it checked by a mechanic and bought it. Buying a vehicle at this dealership was actually a PLEASANT experience. More
by Lisa E Cooper
Employees Worked With
Donna Moody
May 16, 2017
Great dealership, Great salesman, Great experience! We drove from Fayetteville, NC to view a few cars at Auction Direct. We had a list of cars we wanted to see, as well as a list of other dealerships in We drove from Fayetteville, NC to view a few cars at Auction Direct. We had a list of cars we wanted to see, as well as a list of other dealerships in the area to seek a used vehicle. Auction direct was our first, and last stop! Connor was a great salesman, not pushy by any means but extremely knowledgeable of the vehicles they had on the lot. After asking us some questions about preference and such, Connor was able to suggest cars to us that were NOT on my list but fit what we were looking for. I ended up purchasing a vehicle Connor suggested, it was spot on and I loved it! Tom was our finance person and he was super friendly and worked with us to get what we needed. This duo is one of the best and I would recommend anyone to this dealership. These guys were more than accommodating and made the process ridiculously easy. These gentlemen will take great care of you! More
by JocelynRosario
Employees Worked With
Tom Collins, Connor Dempsey
May 15, 2017
GREAT! Moved here from NYC last August. Never needed a car in NY (maybe a rental here and there), so this was my first time buying one.I had no luck finding Moved here from NYC last August. Never needed a car in NY (maybe a rental here and there), so this was my first time buying one.I had no luck finding a car in my county, A friend recommended that I try shopping at Auction Direct. Great experience working with Syreetta Taybron, who found the RIGHT car for me, instead of just selling me anything. I'd recommend anyone to her and Auction Direct. More
by koolio
Employees Worked With
Syreetta Taybron
May 14, 2017
GREAT customer service. I highly recommend this dealership. Tom and Conner are excellent at what they do. They helped us pick out the perfect car for the right price. I highly recommend this dealership. Tom and Conner are excellent at what they do. They helped us pick out the perfect car for the right price. More
by Mchorton
Employees Worked With
Tom Collins, Connor Dempsey
