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Auction Direct USA - Raleigh
Raleigh, NC
1,884 Reviews
Auction Direct’s unique approach is centered upon providing customers with the lowest price used cars, trucks, vans, suv, and crossovers with the best car buying experience.
Through transparent and fully verifiable, best-in-market pricing in an open, friendly, commission free, no hassle environment, Auction Direct makes its guests feel empowered and effectively eliminates the unpleasant stigmas associated with the typical used car buying experience.
The Company offers consumer financing, extended warranties and vehicle protection products.
Each of the Auction Direct’s locations has on-site parts and service operations, with the number of service bays ranging from six to sixteen. The service operations perform the initial rigorous 125 point vehicle inspection.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 AM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 AM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 1,884 reviews
August 29, 2022
The customer service is great. I have one negative feedback regarding servicing of the vehicles prior to handing over to the buyer. There was not one drop of engine coolant in the I have one negative feedback regarding servicing of the vehicles prior to handing over to the buyer. There was not one drop of engine coolant in the car when I left the dealership. Luckily my brother opened the hood and advised me to purchase the coolant at a nearby Autozone store. I asked the cashier to get someone to put the coolant in the receptacle for me, and when he opened it, he told me I was very lucky, there was zero coolant in the car. This could have damaged the engine. That’s totally unacceptable. More
by Legacy51
Employees Worked With
August 29, 2022
The people I dealt with at the dealership were fine. My problem was with the company the one that's running the dealership I brought a 2019 Cherokee Jeep I didn't realize until after I signed the papers My problem was with the company the one that's running the dealership I brought a 2019 Cherokee Jeep I didn't realize until after I signed the papers that they only have one key for the vehicle I asked them for a second key they wanted me to pay for it because they couldn't find it that's the problem I should not have to pay for the key I put money down over $10,000 and I should not have to buy a key. They should have offered to get me a key for the vehicle if I lose the key I have issues then I don't see what was the problem with them offering to purchase another key for the vehicle after I spent over $10,000 down payment I'm very upset about it and I will not recommend Auto Direct because I was told that I had to pay for another key to be made If I had knew that before I brought the car and signed the papers I would have never brought that truck from you guys with one key. Still angry also we had a contract we went back because they added coverage for the vehicle which was too expensive over $3,000 they never said a word about that during the contract signing I have a problem with the people that work there don't explain the contract. So we came back we took off the coverage got our own coverage they made a new contract this is the second one the new contract made out payments cheaper instead of 299 we're paying $233 they never sent the second contract to the bank so the bank expects us to pay $299 how did he do the other contract without talking to the bank for the $233 a lower payment. I am very upset they are trying to rob us now they want to take the money and send it to the bank where we are paying less years that's not what I wanted I want it a lower payment not less years I am very unhappy with Auto Direct and I will be calling a lawyer because I have the original contract the second time I have two now how do you have a second contract if it wasn't legit. Because I realized they added on coverage that we never agreed upon that's why my bill was $299 I went back got a new contract for 233 now they're trying to act like they never signed a contract for $233 I have the contract I am very unhappy with Auto Direct and I will let Twitter Facebook and anyone that I know about what Auto Direct did to us because they're not trying to correct it More
by Cassys23
August 29, 2022
They stayed way past closing to finish the deal and paperwork!!! Fantastic customer service! Much appreciated paperwork!!! Fantastic customer service! Much appreciated More
by glaramee
Employees Worked With
August 23, 2022
I was and am so completely stoked , satisfied, and most importantly happy with Hicham Lamouissi!!.. and Paul Tambasco. What meant so much is their professionalism, that extra mile they went, going above importantly happy with Hicham Lamouissi!!.. and Paul Tambasco. What meant so much is their professionalism, that extra mile they went, going above and beyond to make sure that I was completely satisfied. Everyone at Auction Direct, were friendly and kind. I was so happy to have worked with Hicham,. He is truly THE BEST!! Hicham worked and worked, searched and searched for me to get me what I wanted. He cared! That meant a lot!! He was patient, didn't rush me.. Hicham treated me like a valued customer. He and Paul are such a great team!! More
by jonesmorrisonr
August 23, 2022
Knowledgeable and attention to detail. Great qualities in a salesman. Thanks for all the help!!! Great qualities in a salesman. Thanks for all the help!!! More
by Jerome
Employees Worked With
August 18, 2022
I had a great experience, Jose was very diligent with all the paper work, I am very satisfied with the service provided. the paper work, I am very satisfied with the service provided. More
by scborjas
Employees Worked With
August 18, 2022
This dealership is very welcoming & friendly. Let's you test drive any vehicle you are interested in with no judgment. Jose was extremely helpful and answered any questions you may have. I would Let's you test drive any vehicle you are interested in with no judgment. Jose was extremely helpful and answered any questions you may have. I would recommend this place to friends and family. They have a variety of cars to small ones all the way to really big trucks and suv's. I loved my experience here will come back if I ever need another car. More
by Rodriguezw171
August 14, 2022
Literally best service fair price , workers were so nice and understandable to work with definitely recommend and can’t wait to enjoy my first car and understandable to work with definitely recommend and can’t wait to enjoy my first car More
by Maria
Employees Worked With
August 13, 2022
They were great. Enjoy the car. I got a Very good value. Hicham was awesome. Enjoy the car. I got a Very good value. Hicham was awesome. More
by brdunn87
Employees Worked With
