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Auction Direct USA - Raleigh
Raleigh, NC
1,885 Reviews
Auction Direct’s unique approach is centered upon providing customers with the lowest price used cars, trucks, vans, suv, and crossovers with the best car buying experience.
Through transparent and fully verifiable, best-in-market pricing in an open, friendly, commission free, no hassle environment, Auction Direct makes its guests feel empowered and effectively eliminates the unpleasant stigmas associated with the typical used car buying experience.
The Company offers consumer financing, extended warranties and vehicle protection products.
Each of the Auction Direct’s locations has on-site parts and service operations, with the number of service bays ranging from six to sixteen. The service operations perform the initial rigorous 125 point vehicle inspection.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 AM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 AM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 1,885 reviews
March 17, 2021
Had a great experience with Auction Direct. Sales Consultant Timothy Cooper was very helpful and made the buying experience quick and easy. I also found the website easy to use and provided all the Consultant Timothy Cooper was very helpful and made the buying experience quick and easy. I also found the website easy to use and provided all the information I needed. More
by Stephenpaul.sanger
Employees Worked With
Timothy Cooper
March 09, 2021
Sammy did a great job on finding the car I was looking for. He was helpful, fast and knew what he was talking when I asked him question about the car. Thank you again and I appreciate the help for. He was helpful, fast and knew what he was talking when I asked him question about the car. Thank you again and I appreciate the help More
by Froa
Employees Worked With
Sammy Triesh
March 07, 2021
Super welcoming staff! Helped me get a car quickly, painlessly, and at a fair price. Would highly recommend anyone find their next car with them! painlessly, and at a fair price. Would highly recommend anyone find their next car with them! More
by jt
Employees Worked With
Other Employees :
Timothy Cooper, Darrell Cooper
March 07, 2021
Excelente atención muy servicial en todo momento me sentí cómoda hice buena elección con el carro lo recomendaría a familia y amigos ya es el segundo carro que he comprado ahí cómoda hice buena elección con el carro lo recomendaría a familia y amigos ya es el segundo carro que he comprado ahí More
by Posadasmiriam
Employees Worked With
Alec Naiman
March 07, 2021
The service was extremely friendly and extremely helpful ! I am so excited about my car! Thank you so much for making my dream a reality. helpful ! I am so excited about my car! Thank you so much for making my dream a reality. More
by Madaqmarsh
March 06, 2021
Joe was truly a pleasure to work with. He is an expert in cars and in helping people determine the best vehicle for their situation. Joe helped us walk through the features that we wanted in our family vehic cars and in helping people determine the best vehicle for their situation. Joe helped us walk through the features that we wanted in our family vehicle. And we found the perfect Ford Explorer to meet our family needs at a price point that matched our budget. Joe also provided expert information about warranties that cover our vehicle In various maintenance situations. Thank you Joe for a great experience, for your professionalism, and for a friendly and helpful attitude that made all the difference. Thank you to Moussa for ensuring that we had the best interest rate possible for our loan. Thank you for the extra work and effort to secure the best rate. Well done Auction Direct USA - Raleigh! More
by Burtonsmb
March 02, 2021
Knowingly sold me a car with bad rotors. I wondered why the back rotors looked so rusted when I got the car. Just found out why today because I had to get them replaced plus the brake pads after 8 months a the back rotors looked so rusted when I got the car. Just found out why today because I had to get them replaced plus the brake pads after 8 months and less than 6k miles of driving. Stupid me trusting this dishonest dealership and thinking it's just rusty and no problem. Mechanic (not Auction Direct's thank God!) asked me if I left the car outside and rarely drove it. Nope. I park it in my garage and drive it almost everyday. He said they were in rough shape but that is how they came. I guess it was just a matter of time. Completely unacceptable from an honest (which this is NOT) car dealership. No problem. I got the warranty. After talking with a representative with an attitude, it is not covered. Auction Direct uses a third party warranty provider (United States Warranty Corp). Just look at its reviews online and you will never want to ever deal with such a scam company. Auction Direct salespeople are nice until you sign and they get your money then they could care less. Tim is a smooth talker but once he is done with you then goodbye and never see you later. Also, he straight up lied about cosmetic repairs that he said the company would take care of. Communication is terrible between departments. It took two months to get the cosmetic repairs that they promised after having to finally talk to management. My car sat in the parking lot for weeks while I thought they doing the repairs. Service department at Auction Direct are completely incompetent. One of workers said he tried calling me multiple times which is a lie then said there must be something wrong with my phone. I will never give them a penny of my business ever again! If you choose this horrible company then good luck you are on your own! I just hope I don't have any more surprise repairs because I'm sure the warranty company will weasel they're way out of having to pay anything. It's not worth the risk in my opinion but if you stupidly do then DO NOT buy any warranty from this dishonest dealership. I would never sell a warranty from a third party that I didn't completely believe in. Just look at all the negative reviews and you will see the exact same problems. I don't know if the positive reviews are fake or they just lucked out but I have had horrible business from all departments and multiple people working here. I find it hard to believe anyone could have a positive experience from this company. Final Note: I'm including pictures of the original rear calipers when this car was bought since the pads and rotors were the only things replaced. Just look how rusty they are and rotors were exactly the same. NO CAR BEING SOLD WITH 28K MILES SHOULD HAVE A PART THAT LOOKS LIKE THIS! PERIOD! This is completely irresponsible and dangerous. The warranty they sold me doesn't cover this and I think they know that. I believe this company is switching good parts with old parts that are just laying around or from trade ins because my front ones do not look anywhere close to this bad. Maybe the previous owner parked only the front half of the car into a garage....STAY AWAY FROM THIS COMPANY! The entire company should be investigated. More
by Wolfblood999
Employees Worked With
Timothy Cooper
