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Audi Albany
Latham, NY
335 Reviews
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335 Reviews of Audi Albany
July 26, 2014
Oil Consumption Issue - Professional and Quick Response Langan went above and beyond to address my oil consumption issue. They provided classic customer service you do not see often these days. Originally w Langan went above and beyond to address my oil consumption issue. They provided classic customer service you do not see often these days. Originally worked with Jason to kick off the multiple phase oil consumption test process, with Pat to confirm it with Audi, and mostly with Ryan to address it. I'm calling all three of these guys out as at no point did I have to reiterate the situation - they must have an outstanding internal communication system. They managed my expectations the whole way and exceeded it time and time again. Langan Audi East, from my experiences, is not one of those "stealerships" we all detest. I'm tempted to list everything they did but honestly would not expect them to do the exact same for everyone. That is not a negative statement - I think they will offer a unique experience to everyone based on their needs, just expect a very high standard in service and empowerment to make judgment calls (i.e. no silly escalation to the service manager/director needed). Jason, Pat, and Ryan were the ones I communicated with but I know others were involved. Especially those that performed the technical work, turning around a piston and rings replacement job in 2 days (expected 5). Even the young man that provided a shuttle ride during an early morning dropoff contributed to my experience. Thanks guys! More
by fazp
Employees Worked With
Jason, Ryan, and Pat, Jason Hawkyard, Ryan Southwood
July 25, 2014
Great Experience It took my wife and I about 1 year to settle on the A6 as our next car. We started casually shopping late last spring, visiting dealers near and far It took my wife and I about 1 year to settle on the A6 as our next car. We started casually shopping late last spring, visiting dealers near and far and slowly whittling down our list Abbas was a pleasure to work with from the start - knowledgeable, laid back, easy to talk to, and never pushy. Over the next 12 months we visted Langan 3 more times, meeting with Abbas each time. Once we decided on the A6, Abbas helped us through every step of the process and was able to locate a car that had the exact features we wanted when they did not have one like that on the lot. More
by jpav
Employees Worked With
Abbas Moosavi, Abbas Moosavi
July 22, 2014
Outstanding Service Langan Audi has consistently done an excellent job servicing my A6. They are responsive, easy to work with, have strong technical knowledge and great Langan Audi has consistently done an excellent job servicing my A6. They are responsive, easy to work with, have strong technical knowledge and great follow-up. Truly a strong service operation and a pleasure to do business with! More
by allensgoodman
Employees Worked With
Jason Hawkyard, Jason Hawkyard
June 27, 2014
Great Salesman Michael Lardizabal is a great salesman and helped me get into a great car! Their service technicians are also very good at identifying and fixing any Michael Lardizabal is a great salesman and helped me get into a great car! Their service technicians are also very good at identifying and fixing any questions or concerns you have during routine maintenance. More
by JacobDevik
Employees Worked With
Michael Lardizabal, Mike Lardizabal
June 23, 2014
Langan Audi East Sales and Service In the past tow years I have purchased two Audi (A5 Cab and Q5) from Langan Audi East. Most satisfied with the knowledge and professionalism of the en In the past tow years I have purchased two Audi (A5 Cab and Q5) from Langan Audi East. Most satisfied with the knowledge and professionalism of the entire staff - both sales and service personnel. The ability to have use of a courtesy vehicle while the car was recently in for routine maintenance was particularly beneficial. More
by Gdewolf
Employees Worked With
Sales Michael L., Mike Lardizabal
June 13, 2014
Best dealership experience EVER Mike went above and beyond to find us the EXACT car we wanted and at an amazing price. And always available if I have questions. Mike went above and beyond to find us the EXACT car we wanted and at an amazing price. And always available if I have questions. More
by Claverackguy
Employees Worked With
Michael Lardizabal, Mike Lardizabal
June 11, 2014
Mike L The overall experience with my purchase of the Audi Q5 was exceptional. It was the best experience I've had. Mike L. was friendly, knowledgeable, ti The overall experience with my purchase of the Audi Q5 was exceptional. It was the best experience I've had. Mike L. was friendly, knowledgeable, timely and most impressive was his professionalism. He clearly believes in the product he is selling and is clearly an asset to the Langan. Our research and test drives had narrowed the choice to two. Mike didn't say one negative thing about the competitor and only focused on the benefits of the Audi product. it was a pleasure as many other experiences were far from that. jAlso traded in a car as part of this process and for the first time, each process was handled separately with no attempt to combine the two. And most importantly, we love the car. More
by aldkjf
Employees Worked With
Mike L, Mike Lardizabal
June 01, 2014
Langan: how not to run a dealership I tried to deal with Langan when purchasing a new Audi. They tried to push one they had on the lot that did not have the options I wanted. They were I tried to deal with Langan when purchasing a new Audi. They tried to push one they had on the lot that did not have the options I wanted. They were not willing to order the car I wanted. Because of this I decided to buy elsewhere and was offered much more for my trade in. Strike one. I took my car to them for maintenance a few times because they are the closest Audi dealer around. One time they scratched my car and denied doing it. After some dispute I got them to agree to fix it. The first attempt to fix the scratch was not done correctly. I showed the service manager how terrible the repair looked, and after more dispute, he agreed it was not done right. The second time they did not do anything to fix the scratch and just gave me the car back. After bringing this to their attention again they refused to fix the scratch. One comment was made by a service guy there, "maybe you should have bought the car from us", as if that is the service I should expect because I didn't buy it from them. Strike two. Since the scratch, I brought my car there to get a few small issues fixed related to Technical Service Bulletins, which they refused to perform. Apparently it is at the discretion of the dealer to fix problems related to TSB's. I read online that others had their dealers fix the same issues according to the TSB's at no cost. Langan told me I would have to pay for the repairs out of my own pocket. Strike three. Overall my experience with Langan has been frustrating and a waste of time. One would expect that if you pay a premium for a vehicle it should come with the same level of service in return. This is not true of Langan. Their sales and service struck out and I will never go back. I encourage you to shop elsewhere. More
by jamook56
Employees Worked With
Sales manager, service manager
April 06, 2014
Would like to say thank you to both MikeL and JustinB for outstanding customer service. Langan Audi East should be very proud to have just employees of such caliber. Thank you, Emmanuel and Connie Geronda outstanding customer service. Langan Audi East should be very proud to have just employees of such caliber. Thank you, Emmanuel and Connie Gerondaras More
by manou1984
Employees Worked With
MikeL, and JustinB, Justin Baltazar, Mike Lardizabal
April 05, 2014
Motor leaking oil I will never purchase another Audi! The brand new one was leaking a quart of oil every 1,000 miles and they had to pull the motor and replace the pist I will never purchase another Audi! The brand new one was leaking a quart of oil every 1,000 miles and they had to pull the motor and replace the piston and rings. The car was always at the dealership. The worst part was Audi never made it right and I had to trade it. Now there is a class action lawsuit for all 2.0 turbo motors made from 09 to 12. The service manager from Langon Audi in Albany N.Y. told me they have been replacing piston and rings in motors about twice a week for the last two years. Audi has never issued a recall for this oil consumption problem. What a great company! More
by vq
Employees Worked With
Michel and Jason
