Audi Albany - Service Center

Golden oil change Service was. Great, staff great,dealership great - new showroom is very nice and so is the new service area. Also easy to get to - they take great car Service was. Great, staff great,dealership great - new showroom is very nice and so is the new service area. Also easy to get to - they take great care of my Q7 More

Excellent Experience Fast, friendly and accommodating service at Audi Albany. They were able to get me in even though a scheduling mixup had me scheduled for a different d Fast, friendly and accommodating service at Audi Albany. They were able to get me in even though a scheduling mixup had me scheduled for a different date and time. More

Awesome service by James Sanders I am pretty sure that everyone loves to drive an AUDI so this review isn’t about the car because AUDI speaks for itself. This review is in regards to I am pretty sure that everyone loves to drive an AUDI so this review isn’t about the car because AUDI speaks for itself. This review is in regards to the excellent service that I have been receiving at the Audi dealership in Latham, NY, particularly the service rendered by James Sanders. James has a very strong sense of professionalism and he doesn’t stop until he provides exceptional service to his customers. Since the very first time I bought my car, James set it up, took care of my other AUDI and thoroughly explained how the features work. Last time, I was getting my car detailed and James came to my house to pick up the car because I was busy with work. James took my car, gave me a rental so that I could go to work, and then took my car back to the dealership for service. I really appreciated this move because it saved me tons of time and my day wasn’t interrupted. The exceptional customer service one gets from James Sanders, makes people want to go there more and purchase. James for sure helps this dealership get the 5-stars for excellent machines and service. More

Thorough service! My service appointment was smooth from beginning to end! It was easy to make an appointment over the phone, including reserving a loaner car for the My service appointment was smooth from beginning to end! It was easy to make an appointment over the phone, including reserving a loaner car for the service time. Drop off was easy and quick. The dealership contacted me within 30 minutes to let me know of a service issue that had not been planned but was needed, and waited to continue until I authorized the work. My car was done earlier than expected and the dealership contacted me when it was complete. The staff was very professional and friendly. I always have a good experience when dealing with the staff at Langan Audi. More

Superior Service I called Audi of Albany as soon as I received a recall notification for a passenger airbag in my wife's A6.I was given an appointment for less than tw I called Audi of Albany as soon as I received a recall notification for a passenger airbag in my wife's A6.I was given an appointment for less than two weeks from the time of my call. When I arrived for my appointment I was greeted by Patrick and he promptly filled out the paperwork and gave me a loaner vehicle. When I returned the next day to pick up my car I asked to talk to the technician who had worked on the car. I was introduced to Paul and he explained the whole repair to me. That gave me great confidence that my vehicle was repaired properly. I will definitely use Audi of Albany in the future. More

Andrew was great! Andrew is always attentive to me as a 21 year old Audi owner. Every time I come in he’s always getting me in quickly and talking to me like a customer Andrew is always attentive to me as a 21 year old Audi owner. Every time I come in he’s always getting me in quickly and talking to me like a customer. I’ve come into the dealer multiple times where people don’t really give me the time of day but Andrew isn’t like that. Will ALWAYS be asking for Andrew for future service. More

Efficient service experience My 10,000 mile service was my first experience at the new Audi Albany facility. The drop off and check-in was fast and efficient. Everyone with whom I My 10,000 mile service was my first experience at the new Audi Albany facility. The drop off and check-in was fast and efficient. Everyone with whom I interacted was friendly and professional. The loaner vehicle was clean and waiting for me after check-in. Upon completion of the service, I returned to find my car washed! It was an excellent first experience with my vehicle. More

Thanks for taking care The care and quality of work performed by Tom Aidala is truly exceptional. I appreciate it very much. Although I didn't see Patrick Lynch on this The care and quality of work performed by Tom Aidala is truly exceptional. I appreciate it very much. Although I didn't see Patrick Lynch on this visit, he has always (since 2004) taken good care of me and my car. Both Tom and Patrick make sure that I am taken care of and that I understand any issues. Since the May of 2018 making appointmentments has not been as easy and smooth as it had been in the past. More

Service is awesome. Very very good. Highly recommend Audi dealership. Great service, on time, called when car was ready. Ready early. Washed car. Car was ready when I arrived. Service pr Highly recommend Audi dealership. Great service, on time, called when car was ready. Ready early. Washed car. Car was ready when I arrived. Service prices are reasonable. More

Andrew Burger, Service Consultant Mr. Burger was very precise as to what needed to be done. He gave options, as well. I appreciate his suggestions. He also took care of a recall item. Mr. Burger was very precise as to what needed to be done. He gave options, as well. I appreciate his suggestions. He also took care of a recall item. More