Audi Allentown - Service Center

I believe that Sijade is Jade. It was an awkward pickup process as I needed to be shown where the lug nut key was found in the vehicle. When I asked, his first comment was ‘It is w It was an awkward pickup process as I needed to be shown where the lug nut key was found in the vehicle. When I asked, his first comment was ‘It is wherever the service team member found it’. I then asked for the team member to come out and show me of which he then stated, ‘I think he is at lunch.’ At this point, I would THINK he would start to problem solve that I needed more direction and help and offer to find someone else to show me, but I had to prompt ‘Can we please see if he is back from lunch?’ Jade called, he was not back from lunch, of which Jade’s response was ‘I guess I can look around for where it should be’. Thankfully, the manager Nate from the glass office came out and assured me he would show me where it was and explained that the RS5 is unique in how the trunk setup is arranged to store the key and tire iron. As a customer I seek the pickup from service moment to be one of confident affirmation that all has been fixed and can be explained to me. Jade was too informal in recognizing the importance of what I needed to be shown. Thank you to Nate who stepped in. More

He was Very friendly and explained everything upfront to me me before preceding with my service . me me before preceding with my service . More

They are very pleasant and courteous there. I will definitely go back there and recommend them. I will definitely go back there and recommend them. More

Kept me informed on the status of vehicle. I like how they take a video of the initial car inspection and show you any issues that need to be dealt with I like how they take a video of the initial car inspection and show you any issues that need to be dealt with More

I felt like valued customer. They recognized me right, it was only my second time in the dealership. Tyler was warm friendly and very knowledgeable They recognized me right, it was only my second time in the dealership. Tyler was warm friendly and very knowledgeable More

James was so personable and made sure all of our needs were met and all our questions were answered before leaving. were met and all our questions were answered before leaving. More

Jade is extremely helpful and knowledgeable. It was a great experience all around. Thanks for the service! It was a great experience all around. Thanks for the service! More

James did an excellent job, Extremely Personable, Excellent communication and got my RS4 back to me very quickly. Excellent communication and got my RS4 back to me very quickly. More

Always received good service. Felt that it was finally time to trade in the Q8. Andrew was great. He turned off all the automated messages that I was getting while I decided. It s Felt that it was finally time to trade in the Q8. Andrew was great. He turned off all the automated messages that I was getting while I decided. It saved the sale! More

Love it, they all are very professional and very knowledgeable about their work and their business. knowledgeable about their work and their business. More