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Audi Allentown - Service Center

Allentown, PA

4.8
1,099 Reviews
Call Service Center (888) 709-1467

1,099 Reviews of Audi Allentown - Service Center

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February 12, 2025

Great inventory, top notch sales management, unrivaled Service team. Best in Eastern PA, maybe entire state More

by Theanderman34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Molly Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Audi Allentown responded

Thank you so much for the glowing review! We're thrilled to hear that you had a great experience with our inventory, sales management, and service team. We strive to provide top-tier service, and it’s wonderful to know we’ve met your expectations. Your kind words mean a lot to us, and we’re proud to serve you in Eastern PA! Let us know if there’s anything else we can do for you.

February 10, 2025

Audidid a great job. Treated me right. Got a loaner right away and made pickup easier. More

by RKINDER
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Molly Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

February 10, 2025

I just had to take the car in for a recall. I did not like that I had to take the car in twice.. once to make sure I needed the recall and other time to get the recall done More

by LVITORINO
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Audi Allentown responded

Thank you for sharing your feedback. We understand how inconvenient it can be to have to make two trips for a recall, and we truly appreciate your patience throughout the process. Our goal is to provide a smooth and efficient experience for all our customers, and we’ll take your comments into consideration to help improve our service. If you have any other concerns or need assistance in the future, please don’t hesitate to reach out. Thank you for your understanding!

February 10, 2025

Very courteous and helpful. The staff is very professional. I get reminders of my appointment and no difficulty in getting loaner car More

by TMIMAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Audi Allentown responded

Thank you for the wonderful review! We’re so happy to hear that you had a positive experience with our professional team and that the appointment reminders and loaner car process made things easier for you. We always strive to provide top-notch service, and your feedback means a lot to us. If you ever need anything else, don’t hesitate to reach out!

February 06, 2025

Customer service is exceptional. Waiting time is minimal and updates are frequent and appreciated. Thanks. More

by CREST5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2025 -

Audi Allentown responded

Thank you for the wonderful review! We're so glad to hear you had a great experience with our customer service. We always strive to keep waiting times short and keep you updated throughout the process. Your appreciation means a lot to us – thanks again!

February 03, 2025

Always professional, knowledgeable, customer care is excellent. Nate, Tyler, Emile great service.They took care of my car as if it was their own. More

by JOHNVITO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Audi Allentown responded

Thank you for the wonderful review, John! We're so glad to hear that Nate, Tyler, and Emile provided you with excellent service and treated your car with the utmost care. We truly appreciate your kind words and are happy to know that you felt well taken care of throughout your experience. Looking forward to seeing you again for any future service needs!

February 03, 2025

Pricing is way too much for service . Should have done more to explain why fees are so much More

by MELBABY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 02, 2025

Great service, but the wait time for an appointment to get a loaner car was a week More

by BMESSLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Audi Allentown responded

Thank you for the feedback! We're glad to hear you were happy with the service you received. We understand that the wait time for a loaner car was a bit longer than expected, and we truly appreciate your patience. We’re always working to improve our process and will take your feedback into consideration to make things smoother in the future.

February 01, 2025

Great job! You're keeping my car young! But, you're very expensive, nevertheless I will continue to have my car serviced by you. More

by MWLEVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Molly Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Audi Allentown responded

Thank you for the great feedback! We’re so happy to hear that we’re helping keep your car in top shape. We absolutely understand that pricing is a consideration, and we strive to remain as competitive as possible while offering the best service and care for your vehicle. Your loyalty means a lot to us, and we’re grateful to continue serving you. Looking forward to keeping your car running smoothly for years to come!

January 31, 2025

Great communication with the service department. My rep was always keeping me updated. Thank you. More

by LISALILLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Audi Allentown responded

We're so glad to hear it! Thank you for the great review, Lisa! We're always here to help if anything else comes up!

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