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Audi Allentown - Service Center

Allentown, PA

4.8
1,052 Reviews

1,052 Reviews of Audi Allentown - Service Center

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August 29, 2024

James and the team were able to diagnose the issues with my car, and worked with me to get the parts in as soon as possible. More

by TMEARS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Audi Allentown responded

Thank you so much for the wonderful review, TMears! James and our team really appreciate it! Let us know if we can help with anything else!

August 28, 2024

Always friendly service when I drop off my car for maintenance. Staff is very professional. More

by POOHKIDS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Audi Allentown responded

We are so glad to hear this! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 27, 2024

Excellent service, professional and courteous staff. Highly recommend Allentown Audi. Service with confidence and care. More

by DWSWASEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Molly Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Audi Allentown responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

August 25, 2024

After taking my Audi to a mechanic and spending $700 to have tests done, he could not finish the work in a timely fashion so we decided to bring the car from Delaware to Allentown so Allentown Audi could f More

by NOAHSCHARPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom O'Donnell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Molly Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2024 -

Audi Allentown responded

Hello. Thank you for the feedback. Unfortunately we are required to follow protocols when it comes to oils consumption tests. They are not our rules, we are just required to follow them. We are sorry you don’t agree with the policy. We hope you find a solution and are able to get your vehicle repaired properly. If you need further assistance please feel free to reach out to our General Manager directly.

Aug 25, 2024 -

NOAHSCHARPER responded

That was not how it was explained to me. There was an agreement on what tests were going to be incorporated to the work being done. I specifically stated that I do not want to pay for tests already completed 72 hours prior or I would find another repair facility. Everyone I have explained the situation to including other repair facilities agree you over charged me and did nothing to stand by a customer of many years. Every day I tell someone somewhere about the below average dealership Audi Allentown is.

August 24, 2024

Very helpful, patience In explaining what needs to be done now and what needs to be done in the future. More

by LATIYAHAYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Audi Allentown responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

August 21, 2024

They take good care of me. James is a great at service very customer focused. More

by Grumpy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Audi Allentown responded

Thank you so much for the great review, Grumpy! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

August 20, 2024

Great space to work in the loft while waiting- very attentive staff - love that my car gets washed too! More

by ALYSSALOPIANOREILLY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Audi Allentown responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

August 18, 2024

Sijade was friendly, helpful and concerned. He listened to us and answered all our questions. Other questions we had needed a salesperson. The salesperson was friendly but really could not solv More

by Im4toys
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aug 19, 2024 -

Audi Allentown responded

Thank you for the review regarding our team! Please reach out to our team at (888) 709-1467 if you have further questions that remain unanswered. We appreciate your feedback!

August 18, 2024

I recently had the pleasure of working with Tyler Pilz at Audi Allentown, and I cannot speak highly enough of the exceptional service and leadership he provided. Tyler’s meticulous planning and attention to More

by MOLADUGBEWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Audi Allentown responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

August 18, 2024

Great overall service! Tyler was great at explaining the process, where we were and what happened next. More

by GUY.PASCARELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Audi Allentown responded

Guy, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

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