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1,105 Reviews of Audi Allentown - Service Center
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August 18, 2024
I recently had the pleasure of working with Tyler Pilz at Audi Allentown, and I cannot speak highly enough of the exceptional service and leadership he provided. Tyler’s meticulous planning and attention to Audi Allentown, and I cannot speak highly enough of the exceptional service and leadership he provided. Tyler’s meticulous planning and attention to detail were evident throughout my visit. He ensured that everything was in place, leaving comprehensive notes that guided the team seamlessly through the process. One of the team members even mentioned how helpful Tyler's notes were in explaining the situation, which truly reflects his commitment to ensuring a smooth and efficient experience for his customers. Tyler’s proactive approach and dedication to maintaining high standards of service are commendable. I highly recommend Tyler and the team at Audi Allentown for their professionalism, leadership, and outstanding customer service. More
by MOLADUGBEWO
Verified CustomerEmployees Worked With
August 18, 2024
Great overall service! Tyler was great at explaining the process, where we were and what happened next. Tyler was great at explaining the process, where we were and what happened next. More
by GUY.PASCARELLA
Employees Worked With
August 18, 2024
James, my service rider is wonderful. He always keeps you informed on the work being completed on your vehicle very well knowledgeable on the product. Nathan, the service manager runs th He always keeps you informed on the work being completed on your vehicle very well knowledgeable on the product. Nathan, the service manager runs the service department impeccably well I recommend anyone looking for any service needs to reach out to Audi Allentown. More
by Jroz14
August 18, 2024
Sijade was friendly, helpful and concerned. He listened to us and answered all our questions. Other questions we had needed a salesperson. The salesperson was friendly but really could not solv He listened to us and answered all our questions. Other questions we had needed a salesperson. The salesperson was friendly but really could not solve our problems. More
by Im4toys
Employees Worked With
August 17, 2024
Prompt attention was given to the manufacturing issue with updates on service given throughout the process. with updates on service given throughout the process. More
by EDWARDS0414
Employees Worked With
August 15, 2024
After an unfortunate encounter with another Audi dealership, Tyler at Audi Allentown stepped in and saved the day! The service was handled professionally and accurately. I am very grateful. dealership, Tyler at Audi Allentown stepped in and saved the day! The service was handled professionally and accurately. I am very grateful. More
by Su0213
Employees Worked With
August 14, 2024
Tyler diligently addressed my car's issue. He made it effortless through his professionalism and very effective communication from drop-off, getting a loaner and then picking up my car. In gen He made it effortless through his professionalism and very effective communication from drop-off, getting a loaner and then picking up my car. In general, I found the whole service team at Audi Allentown a very customer-oriented group. Will gladly come back again! More
by cschmitt33
Employees Worked With
August 14, 2024
Extremely disappointed with my experience at this dealership. The only bright spot was Tyler Pilz was excellent to deal with and very helpful. The problem, though, was the "mechanic side" of the d dealership. The only bright spot was Tyler Pilz was excellent to deal with and very helpful. The problem, though, was the "mechanic side" of the dealership. Oil change was not completed. Worst of all the main recall item that was to be fixed (ie: airbag issue) also was not completed. The seatbelt was left unattached to the seat. I was astounded when I saw that this morning (8/14). Honestly, it worries me that other items might not have been correctly completed/installed. I had four new tires installed....we're they correctly installed...!?? Who knows...? I have no way of knowing. More
by John Knapp
August 14, 2024
Good communication throughout the process. Additional work required was thoroughly explained and completed. Car was cleaned nicely. Only complaint was waiting 1/2 hour for drop off and 1/2 Additional work required was thoroughly explained and completed. Car was cleaned nicely. Only complaint was waiting 1/2 hour for drop off and 1/2 hour for pickup One person on duty to handle the customers More
by Bob Schuster
August 14, 2024
I took my car Audi Q8 to the dealership and they misdiagnosed my car not ONCE but TWICE. They Kept guessing on what was wrong with my car it has been Two months and my car is still not fixed because misdiagnosed my car not ONCE but TWICE. They Kept guessing on what was wrong with my car it has been Two months and my car is still not fixed because everything they told us to fix we fixed it but something is still wrong with my vehicle. More
by qyshirarivers
Employees Worked With
