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Audi Allentown - Service Center

Allentown, PA

4.8
1,052 Reviews

1,052 Reviews of Audi Allentown - Service Center

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March 07, 2024

I had a diesel emissions issue at inspection. Had to call Audi corporate with a complaint to get a rental even though a rental was covered under the diesel emissions settlement and a check engine More

by landis audi
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Lauman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Lauman
Mar 08, 2024 -

Audi Allentown responded

Hi Landis, thank you for the review. We apologize for the amount of time the part took to come in, but we are happy to have been of service to you! Please let us know if we can help you with anything more.

March 07, 2024

James wasn't at the dealership either for drop off or pick up but everything was amazing More

by MJSTOUDTJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Audi Allentown responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

March 07, 2024

Good job, annual service completed on time, with good feed back from very friendly staff! More

by GARGSANJAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Audi Allentown responded

Thank you so much for the great review, Gargsanjay! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

March 06, 2024

Great service service was wonderful. I was just disappointed in my rushing, I forgot to give a $50 coupon which was emailed to me. When checking out the customer could be asked if they h More

by JRW3210
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Lauman
Mar 06, 2024 -

Audi Allentown responded

Thank you for the review and your feedback, JRW!

March 05, 2024

As it has always been excellent-although this questionnaire and the 15 word requirement is a pain in the......................... More

by JJKAMINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Audi Allentown responded

Thank you for the kind review of our service department, JJ! We apologize if you find our review process to be a pain.

March 05, 2024

Very helpful and efficient. They scheduled our repairs quickly and performed the work very professionally. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
Mar 06, 2024 -

Audi Allentown responded

Tim, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

March 05, 2024

Attentive, efficient service, personalized Tyler was very attentive to my needs. My vehicle was returned on time and as discussed. Looking forward to the next time More

by CoraArlene
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tyler
Mar 06, 2024 -

Audi Allentown responded

Hi Cora, thanks for the recommendation. Our team at Audi Allentown values your feedback and looks forward to seeing you again soon.

March 05, 2024

Always a great experience when I come there. Everytime I come to Audi Allentown I always have a great experience! More

by AISHA5COSTON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Lauman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Lauman
Mar 06, 2024 -

Audi Allentown responded

Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience.

March 05, 2024

The experience was great. Tyler was very knowledgeable and made me feel right at home. He walked me through the entire process and was very professional. More

by JELANEEGOODS
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
Mar 05, 2024 -

JELANEEGOODS responded

The experience was great. Tyler was very knowledgeable and made me feel right at home. He walked me through the entire process and was very professional.

March 04, 2024

Very customer-centric in a most timely, efficient and professional way. My 'go to' for any services. More

by SUSANVENGROVE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Lauman
Mar 04, 2024 -

Audi Allentown responded

Thank you so much for the great review, Susan! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

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