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Audi Allentown - Service Center

Allentown, PA

4.8
1,110 Reviews

1,110 Reviews of Audi Allentown - Service Center

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March 04, 2024

Expensive but the problem was resolved. The part has to be ordered and it took longer than I liked but there was a courtesy car which eliminated the disruption of not having a vehicle. More

by ARANB
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Lauman
Mar 04, 2024 -

Audi Allentown responded

Thank you so much for trusting us with the service of your vehicle, ARANB. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

March 03, 2024

Professional, quick and easy. Everything explained with easy process. Professional, quick and easy. Everything explained with easy process. Great dealership to service with. More

by KCLOUSER05
Recommend Dealer
Yes
Employees Worked With
Tyler and Nate
Mar 04, 2024 -

Audi Allentown responded

Thanks for sharing your experience with us! If there is anything else we can do to help just let us know! Have a great day!

March 02, 2024

60,000 mile service completed in just over one hour exactly as promised! Technician sent a video showing exactly what needed to be fixed and explained why. Everyone was extremely friendly and facility More

by JSTAVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Audi Allentown responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

March 02, 2024

I go back a few years and I got from them us a feeling of love of Family ! What else is there? Nothing ! It’s everything ! I’m from the old school and they treated me with respect and consideration ! All o More

by BELLAINAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James, Robert,, Dennis and whoever else helped me
Mar 04, 2024 -

Audi Allentown responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

February 29, 2024

Excellent service, and well trained staff. James made the process as smoothly as possible for me to continue my way to work. More

by ASTAMBOLIS
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Lauman
Feb 29, 2024 -

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

February 29, 2024

Updated during the process Friendly Quoted perfectly Texting updates Easy check out Friendly staff Quick turnaround More

by WDRABICK
Recommend Dealer
Yes
Employees Worked With
Tyler
Feb 29, 2024 -

Audi Allentown responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

February 29, 2024

Always helpful and willing to go the extra mile. I always have a good experience with them and they are sometimes willing to help with pricing More

by SHELFAND0
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sijade Cromartie
Feb 29, 2024 -

Audi Allentown responded

Thank you so much for the great review, SHELFAND! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

February 28, 2024

Everyone is always so friendly and helpful. We were asked numerous times if we needed anything. The dealership is well maintained. James is a wonderful staff member, he is knowledgeable, frien More

by PATTYSSTERLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Audi Allentown responded

Patty, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

February 28, 2024

Very informed and knowledgeable Dealer allowing them to provide efficient effective and on time service More

by mdmbrit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Audi Allentown responded

We are so glad to hear this, mdmbrit! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

February 28, 2024

Pleasant and friendly from the moment I pull in. Accommodating and knowledgeable. Overall the service department is phenomenal! ?????????? More

by MEJAINDL
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Pilz??
Jul 12, 2024 -

Audi Allentown responded

We're so glad to hear it! Thank you for the great review, Mejaindl! We're always here to help if anything else comes up!

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