Audi Arrowhead

Everything was fabulous. The people were friendly and not pushy at all, which we appreciated. We thought we had an issue with the car after bringing it home with a beepin The people were friendly and not pushy at all, which we appreciated. We thought we had an issue with the car after bringing it home with a beeping sound so we contacted the dealership. They responded immediately and were willing to go above and beyond to help us repair the issue. As it turns out it had nothing to do with the car it was a garage door opener that was beeping. But everyone at the dealership was very responsive and helpful. It was a very good experience More

My experience with Audi Arrowhead felt like old-school dealership pressure tactics: create momentum first, sort out the truth later, then pivot the customer into whatever deal the store wants. I asked dealership pressure tactics: create momentum first, sort out the truth later, then pivot the customer into whatever deal the store wants. I asked questions by phone and text about one specific used vehicle because I do not have a vehicle after a total-loss accident and was trying to avoid wasting anyone’s time. I had to ask the same questions 3+ times just to get basic answers, and instead of clear responses, I was redirected to “come in and find out.” After several days of texting, a salesperson came to pick me up. While he was at my house, I brought up my credit situation and asked whether I needed additional documentation because my credit is being repaired due to erroneous reporting connected to the total loss. He told me it was fine, to come in, and they would take care of it. Once there, the numbers changed dramatically. Before the credit pull, I was led to believe a payment in my budget range was realistic. After the pull, the payment came back much higher, at a very high interest rate on a vehicle with over 100,000 miles. When I questioned the disconnect, I was told that if my credit was in a certain range, they could get closer to my target payment and work with the vehicle price. But I had never represented that corrected range as my current status. The issue was not that I “can’t afford” more. I was not willing to accept a reckless payment and interest rate for that vehicle. My budget was intentional. Instead of respecting that, the conversation shifted into questioning my ability to come up with hundreds more per month and offering a lease. I drive over 40k miles a year. If I wanted a lease, I would have asked. The customer service became adversarial after the deal fell apart. A manager came out while they were arranging my ride home and said he was trying to “get the story straight” because he had been told I refused to do a credit application, and now wanted to use me as an opportunity to reprimand the sales mgr. And it was not true. I had been trying to move the process forward by phone and text, but I needed vehicle questions answered before credit, and those questions were refused until I came in. Not once was I asked to put in a credit app prior to the ride being offered for test drive and condition clarity. When I tried to clarify what happened, the manager told me I “just like hearing myself talk.” That was inappropriate and dismissive. Another manager, Jered, later emailed asking for a summary of my experience. I responded with an update that my credit reporting issue had improved into the general range their finance manager referenced, and asked whether they could revisit the deal using the existing application before any new hard pull. He said they would take a fresh look and provide straightforward numbers. I replied again with the structure I was working with, that the finance had mgr had promised, and offered supporting documentation. Then nothing. No numbers. No direct answer. No follow-up. The vehicle disappeared from their website and then I got an email that 'the vehicle I was interested in sold'. To be clear, this was not simply a vehicle I was 'interested in.' This was a vehicle I had an active credit application on. Once credit is submitted on a specific vehicle, dealerships know that is an active deal, not casual browsing. If the deal was active enough to send to lenders, it was active enough to communicate with me before selling the vehicle to someone else. That is the pattern: momentum when they want you physically present, silence when you ask for clarity, accountability, and numbers in writing. I was clear about the vehicle I wanted, my budget, my situation, and my criteria. None of that seemed to matter. Based on my experience, I would recommend buying elsewhere. If a dealership cannot give clear answers, respect your budget, or handle an active application without pressure, blame-shifting, dismissive comments, and silence, More