Audi Arrowhead

Joe and Jourdon are both great to work with, and will work together to get you the best deal…. work together to get you the best deal…. More

Arrowhead Audi, is clean, professional and well staffed. You get great service with an attention to detail. You get great service with an attention to detail. More

Service Team is great. Shout out to Brandon for helping me through everything and answering all of my questions. Shout out to Brandon for helping me through everything and answering all of my questions. More

First, I want to say that I really like my new Audi. My experience with Audi Arrowhead was mostly positive. The Sales Consultant, Dan, was excellent and is a great representative of what it means to My experience with Audi Arrowhead was mostly positive. The Sales Consultant, Dan, was excellent and is a great representative of what it means to be client focused, which is perfect for someone in a customer/client centric environment. He is patient, he listens and tries to understand your needs, he answers your questions, and, really, he goes the extra mile. He’s the primary reason that I didn’t walk out of there without my chosen vehicle. I can’t say enough about how amazing Dan is and I hope the dealership realizes the value he brings to their establishment. The negative part of my experience took place with the finance manager. He was sitting in on my transaction with the finance associate so that he could guide her, as she was newly promoted to the position. I won’t go into all the details, but he eventually had her move out of her chair and he took over the transaction. He proceeded to talk down to me, gaslight me, and even tried to shame me into purchasing something that I had already declined. I really liked the car, so I stayed; but I became justifiably angry, and I let him know that his behavior had me wanting to walk out. The one thing that I hope comes out of that interaction is that it demonstrated to the newer finance associate how NOT to treat your customers. I’ve had a week to cool off, to no avail; and I am more patient and empathetic than a lot of people. Although Dan was awesome and has been following up and checking in with me, which I truly appreciate, that 30 minutes I spent in finance has me not wanting to ever come back to Audi Arrowhead. Even for service. I feel inclined to check in about servicing my new vehicle with my service advisor at the VW dealership where I get my VW serviced, and where I am treated with respect and as a valued client. I'm on the fence about whether I would recommend this dealership. While I had a great experience with Dan, my time with the finance manager left a lot to be desired. I would say, proceed at your own risk. More

Great service department. Brandon is exceptional, friendly, and great at his job in the service department Brandon is exceptional, friendly, and great at his job in the service department More

Took our 2019 A5 in for normal servicing. Good job,very good service rep. They seem sincerely interested in getting all of our servicing needs done correctly. Good job,very good service rep. They seem sincerely interested in getting all of our servicing needs done correctly. More

Great service. Aaron was the advisor, and he was friendly, efficient, and professional! Thank You! Aaron was the advisor, and he was friendly, efficient, and professional! Thank You! More

Service advisor was excellent, great communication skills. Delivered car back as promised. 5 star service skills. Delivered car back as promised. 5 star service More

Aaron was my service advisor was very knowledgeable, professional and personable he kept me up to date on the progress of my vehicles servicing was 99% satisfied with my visit which did not come without professional and personable he kept me up to date on the progress of my vehicles servicing was 99% satisfied with my visit which did not come without a hiccup I had set the appt up 3 weeks in advance and requested a loaner and was assured at that time one would be ready for me knowing my car would need to be left overnight for diagnosis of a sensor issue upon arrival no loaner was available as was promised and there was no record of the request. I was told they use a call center to book appointments and they have no idea if a loaner is gonna be available even though they assured me it would be reserved. Aaron did provide Lyft to get me home and pick me up and was very apologetic but a dealership the size of automation should be able to do much better, yes I will go back here for my next servicing but will schedule the appointment directly with my service advisor to assure a loaner will be available if needed More

Matt worked with us regarding the repair and his communication was timely. He was able to loan us a vehicle as ours was in the shop for two days. thanks Matt communication was timely. He was able to loan us a vehicle as ours was in the shop for two days. thanks Matt More