Audi Arrowhead

The vast majority of the transaction was smooth. I would give 5 stars, but MyAudi connect is still not working with my car. It connected before we left the dealer and has not worked since. I purchas I would give 5 stars, but MyAudi connect is still not working with my car. It connected before we left the dealer and has not worked since. I purchased my car for my business and one major reason I bought an Audi was because of the connected software and app. I cannot even use the app as designed and it is preventing me from operating my business as I had planned. This is a major customer dissatisfaction point for me. If this was working as designed and as expected, I would have given 5 stars, but here we are 2+ weeks later and it's not fixed. More

Knowledgeable excellent customer service and care given every step of way during the transaction process. Louis explained all the car features in details and if I didn’t understand went over the features a every step of way during the transaction process. Louis explained all the car features in details and if I didn’t understand went over the features again. Definitely knows how to service the customers needs. More

Service writer, David, was great. Went in for 90k service. Had a major oil leak, he was very informative and upfront with the timing and pricing. 4 stars cause I can’t stand these sur Went in for 90k service. Had a major oil leak, he was very informative and upfront with the timing and pricing. 4 stars cause I can’t stand these surveys and rating stuff. More

Staff were friendly and knowledgeable. My vehicle was serviced on a timely basis and the work was excellent! My vehicle was serviced on a timely basis and the work was excellent! More

Overall this was an extremely positive experience. I highly recommend Audi Arrowhead for anyone that wants an experienced sales staff that knows their product. I highly recommend Audi Arrowhead for anyone that wants an experienced sales staff that knows their product. More

Worked with Dave Saisslin many times . He is always professional, helpful and friendly. Great Experience Always with Audi Arrowhead. He is always professional, helpful and friendly. Great Experience Always with Audi Arrowhead. More

Always a great experience at Audi Arrowhead. With or without an appointment David gets my car in and out and finds a way to get me to home or work if I can’t wait. With or without an appointment David gets my car in and out and finds a way to get me to home or work if I can’t wait. More

I worked with Maurice and it was a pleasant experience overall. I came in to look at a used Mercedes E400. The price was right, so only the trade in on my car was in question. They gave me an offer lower overall. I came in to look at a used Mercedes E400. The price was right, so only the trade in on my car was in question. They gave me an offer lower than what I wanted, so I wound up leaving the dealership that evening. Both Maurice and the sales manager were pleasant with me, neither trying to push me into a deal. After thinking it over that evening, I decided to go ahead with the purchase. They had my new car cleaned up (even though it was already clean as it was) while I went through the finance process. The finance individual was also pleasant with me and didn't try to push me into any of the products finance offered (I declined all of them). Overall, my purchase experience was easy-going and I would not hesitate purchasing another vehicle from them. The only thing in this process that needs improvement is the time it takes to buy the vehicle. I showed up at 9am and did not leave until about 1:30PM. There certainly can be some streamlining in regulations that would permit car dealerships to be more efficient in car purchase transactions. More

I have worked with Dave Saisslin many times over the past 5 years. He is always professional, helpful and friendly. The best! past 5 years. He is always professional, helpful and friendly. The best! More

My experience with this dealership was excellent. I appreciated their professionalism and honesty throughout the buying process. I appreciated their professionalism and honesty throughout the buying process. More