Audi Arrowhead

I worked with Maurice and it was a pleasant experience overall. I came in to look at a used Mercedes E400. The price was right, so only the trade in on my car was in question. They gave me an offer lower overall. I came in to look at a used Mercedes E400. The price was right, so only the trade in on my car was in question. They gave me an offer lower than what I wanted, so I wound up leaving the dealership that evening. Both Maurice and the sales manager were pleasant with me, neither trying to push me into a deal. After thinking it over that evening, I decided to go ahead with the purchase. They had my new car cleaned up (even though it was already clean as it was) while I went through the finance process. The finance individual was also pleasant with me and didn't try to push me into any of the products finance offered (I declined all of them). Overall, my purchase experience was easy-going and I would not hesitate purchasing another vehicle from them. The only thing in this process that needs improvement is the time it takes to buy the vehicle. I showed up at 9am and did not leave until about 1:30PM. There certainly can be some streamlining in regulations that would permit car dealerships to be more efficient in car purchase transactions. More

I have worked with Dave Saisslin many times over the past 5 years. He is always professional, helpful and friendly. The best! past 5 years. He is always professional, helpful and friendly. The best! More

My experience with this dealership was excellent. I appreciated their professionalism and honesty throughout the buying process. I appreciated their professionalism and honesty throughout the buying process. More

I had the best experience with the service department at Audi arrowhead! They were forthcoming and informative every step of the way. And when my car wasn’t ready when they thought it was gonna be ready, I Audi arrowhead! They were forthcoming and informative every step of the way. And when my car wasn’t ready when they thought it was gonna be ready, I was given a loaner to drive, which allowed my family and me to be able to deliver food to the homeless on Thanksgiving! I will never go anywhere else to have my car looked at and if I ever get a new car it’s going to be an Audi and it’s going to be purchased from Audi arrowhead! They provided me peace of mind, and there is no price that can be put on peace of mind! More

The service was incredible! Due to the holiday, the time for completion was going to take longer than expected, so we were given a loaner vehicle to do our errands while we wai Due to the holiday, the time for completion was going to take longer than expected, so we were given a loaner vehicle to do our errands while we waited. Everyone was helpful, kind and personal in interacting with us. A full explanation and discussion of the service was given. We highly recommend! More

I had a great experience. All the staff I dealt with were professional and courteous. There was a delay waiting for parts but I was kept informed of the status An overall All the staff I dealt with were professional and courteous. There was a delay waiting for parts but I was kept informed of the status An overall A+ experience More

David and the techs were professional and took good care of me and my car! Thanks for a pleasant experience. of me and my car! Thanks for a pleasant experience. More

Our service advisor Guy Hernandez was great help in getting diagnoses of car and repairs done thru our warranty contract. getting diagnoses of car and repairs done thru our warranty contract. More

Easy check in for service, estimated wait time was accurate, communication was clear. All good. accurate, communication was clear. All good. More

Jered was great! Checking in with us periodically as we waited for service to be completed and thanking us for our business and patience. David is also great, having Checking in with us periodically as we waited for service to be completed and thanking us for our business and patience. David is also great, having had him as our service advisor before, he attempted to locate a tire issue at a previous visit free of charge, literally getting down on his hands and knees to see what was going on. Customers for life with this kind of customer service! Thank you! More