Audi Arrowhead

This review is on AutoNation store or Audi, Peoria, located at 16900 N 88th Dr, Peoria, AZ 85382 I was shopping for their used car inventory and in talks (constant exchange of e-mails) with one of the located at 16900 N 88th Dr, Peoria, AZ 85382 I was shopping for their used car inventory and in talks (constant exchange of e-mails) with one of the sales representative, Todd Stamps. In agreement with his General Manager, Todd Stamps, sends an e-mail out to me agreeing on a certain price. We agree to close the deal. The next day, 10/13/2013, I visit the dealership, Audi Peoria, to close my deal and drive-out in my new wagon. We start with the paper work and here comes the blow! The Finance Manager (casually addressed Joe) disapproves at the last minute stating there is some mistake in numbers.. More so, his verbal tone, language and pitch was rude and insulting. General Manager, under whose consent the numbers were agreed upon also backed off at that minute. They goofed-up on the numbers, they should ideally make it up by making some adjustments owing to their mistake, instead, they show unprofessionalism, unethical behavior and humiliate the customer with their attitude. This dealership needs to start from the scratch on building and retaining customer relationships. Not every customer comes with a big pocket to purchase an Audi. If so, please do not keep other brands.. I am a sole bread earner for my 4-member family. An extra stretch on money spending needs multiple thoughts, they are a dealership dealing in premium cars, a small difference owing to their own oversight/ mistake can be made up easily else where. Courtesy and ethics demand, they should honor their e-mail in black and white or meet somewhere in an amicable way. More

Shopped online first. Struck a deal. Ordered a 2013 Q7 equipped as I wanted and at the price I wanted. Fair amount given for my trade. Communication was great. Very pleasant experience. equipped as I wanted and at the price I wanted. Fair amount given for my trade. Communication was great. Very pleasant experience. More

My wife and I have spent the last few months searching for an Audi A4 with a manual transmission. This is our second Audi, we bought our first one from Audi North Scottsdale but did not have a great expe for an Audi A4 with a manual transmission. This is our second Audi, we bought our first one from Audi North Scottsdale but did not have a great experience with the purchase of the car. We dealt with multiple people at different dealerships but found Mike Sobczak and the staff at Audi Peoria to be the most helpful. Mike helped us track down the exact car we were looking for and did not try to pressure sell us into something else. Mike and the staff at Audi Peoria made the entire process enjoyable in purchasing a car. We really appreciated Mike's personal attention and the time he took to set up the new car for our needs. We will definitely be seeing them again for the purchase of our next car and would highly recommend them! More

This dealership was the best out of the 25 dealerships that I visited looking for my new car. Michael didn't force anything and did his very best to find me the car that I wanted. They were willing to wor that I visited looking for my new car. Michael didn't force anything and did his very best to find me the car that I wanted. They were willing to work with me on the price that I was looking for. If you're looking for an audi, then go to this dealership. DO NOT go to the audi dealership in north scottsdale. They are snobs and never even came out to greet my wife and I. Mike greeted us as soon as my wife and I stepped foot on this dealership. We worked with multiple people there and they were all welcoming and polite. You won't regret going here. More

The sales team was easy to work with, answered questions thoroughly, and gave me a good price on the vehicle that I wanted. When my order arrived from the factory pick-up was easy (no surprises) and relativ thoroughly, and gave me a good price on the vehicle that I wanted. When my order arrived from the factory pick-up was easy (no surprises) and relatively quick. More

I have nothing but good things to say about my experience with Lou Solomon. He was very patient & knowledgable about the vehicle I wound up purchasing. I'd scheduled an appointment for the afternoon but wa with Lou Solomon. He was very patient & knowledgable about the vehicle I wound up purchasing. I'd scheduled an appointment for the afternoon but was in the area in the morning. Lou happened to be available & was able to help me at that time. He was very attentive & accomodating. This was the easiest auto purchasing experience I've ever had. My thanks go out to Lou! He's the man! More

Not professional. Found a used car price online, I drove Not professional. Found a used car price online, I drove out to peoria, they gave me a price $2000 higher. Dishonest, angry, unprofessional, group Not professional. Found a used car price online, I drove out to peoria, they gave me a price $2000 higher. Dishonest, angry, unprofessional, group of sales More

From the very first moment I stepped onto the lot Michael treated me with respect. Being a first time buyer and a recent college grad, I would have never believed that I would walk off the lot in a beautiful treated me with respect. Being a first time buyer and a recent college grad, I would have never believed that I would walk off the lot in a beautiful Audi A3 but I accomplished just that. After telling Michael my budget he quickly went to work showing me around the lot at vehicles that respected my budget. When we found the A3, he stopped at nothing (though he never seemed overbearing like other dealer salesmen) to show me all the bells and whistles Audi has to offer. Michael also astounded me with his extremely rich knowledge not just about Audi and all of its performance qualities, but about vehicles in general! This type of knowledge is very rare in this day and age and cannot be replaced by any amount of crash course training that other sales teams find themselves a part of. When all was said and done, words cannot express how grateful I was to be involved with such a dedicated and encompassing sales team. Never once did I feel like I didn't belong and never once did I feel like the team was desperate for a sale. As long as Michael is at this location, he and the Audi team can rest assured that they have a customer for life. More

Michael and Steve made the process smooth and easy. For new car sales we were in and out fairly fast. Michael listened to what I was interested in, and gave me a few options to work with. I LOVE my car! new car sales we were in and out fairly fast. Michael listened to what I was interested in, and gave me a few options to work with. I LOVE my car! More