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Audi Asheville
Asheville, NC
265 Reviews
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265 Reviews of Audi Asheville
September 09, 2017
4 visits, 5 mistakes. 1. Bad flywheel after transmission change, could hear it knocking in the service drive thru when they tried to give the car back, amazingly missed on 1. Bad flywheel after transmission change, could hear it knocking in the service drive thru when they tried to give the car back, amazingly missed on the test-drive. 2. 2 days after oil change got "minimum oil level" light on 3. Replaced a "Park Lock Solenoid". Afterwards, could not shift into manual mode unless the park release was pushed, amazingly missed on the test-drive. last visit, was told some "debris" had gotten lodged in shifter, Amazing how this "debris" would release and reset with the park release. 4. last vist, Also told fuse block was damaged, amazingly enough, this damaged went unnoticed by 2 Audi dealers thru several service visits and the Harmony motors tech being in the fuse block on the previous visit. I believe someone at Harmony Motors took a pair of pliers to my S4's fuseblock. 5. also found a plug on the panel for the back of the fuse block broken, that unit was working perfectly before the last service visit, now has the retention clip broken. My S4 was purchased new from Jim Ellis Audi in Marietta Ga and serviced there regularly, NEVER had any issues, I would drive 3 hrs there rather than let Harmony Motors ever work on my vehicle again side note: Harmony Motors management/ownership has been TOTALLY ABSENT, silent, unresponsive, etc. NOT A WORD FROM ANYONE THERE Since I have now received a response, both phone call and the review response below, I can't resist commenting further. The phone call I received was from a customer rep who managed to call me "condescending" during the conversation. I would also like to correct the "response" with the FACT that I purchased an extended warranty thru AUDI when I purchased the car, 7 years, 70,000 miles. The car failed at 70,818 miles and cost me OVER $6000.00, sorry but that's a lot for a retired vet, so xxxx right I wasn't going to let you charge me more for YOUR MISTAKES. That's only 818 miles outside warranty not the 20,000 miles you claim. Yeah, Thanks Audi..... You wrote: "We apologize that either through our own errors, or miscommunication, you did not receive the level of customer service you feel you deserved." According to YOUR advertisements and statements I deserved to be treated as "Family". But all I wanted was to get my S4 back in AT LEAST as good condition that it was when you got it, multiple times..... More
by lrb
Verified CustomerEmployees Worked With
Douglas Urban, Zac Elkins
Helpful August 28, 2017
Service manager is excellent Quick efficient and accurately diagnosed the problem. We got a loaner car while repairs were made. Douglas urban is simply the best, he is the reason Quick efficient and accurately diagnosed the problem. We got a loaner car while repairs were made. Douglas urban is simply the best, he is the reason we use your dealership. More
by Kevin
Employees Worked With
Douglas Urban
August 28, 2017
Should have known better After dealing with their incompetent service dept for 2 years (never fixed an issue on the first attempt. Audi tech rep needed to fix a squeaky steeri After dealing with their incompetent service dept for 2 years (never fixed an issue on the first attempt. Audi tech rep needed to fix a squeaky steering wheel and 3 attempts at fixing a backup camera with no success) we made the mind boggling decision to buy another car from them. The sale went great. Our salesperson was wonderful to deal with....and that's where it all ended. Less than 2 months and 800 miles, the car developed a concerning noise from under the right rear. We called to schedule an appointment, only to be told that we would have to wait 6 weeks to get in. 70K on a car that's less that 2 months old and we'll see you in 6 weeks. Attempting to reach the GM to voice my concern and get the situation expedited resulted in the most unprofessional response from who I can only assume was a receptionist. Repeated calls on my part were ignored (I was told they would be) and dumped into voicemail. Apparently, repeated calls to a dealership to try to resolve an issue makes the receptionist feel threatened and resulted in the police being called. I guess they never had an upset customer. I finally received a call from my sales rep...who is awesome... which I guess resulted in the GM finally contacting me. Unfortunately, I could not call him back because the receptionist...who apparently runs the place...blocked my number. My wife managed to call from home. Their solution...drop the car off and if we have time...we'll get to it.....Really?? So thank you Scott Allen (general manager) , for leading what has to be the most dysfunctional and unprofessional dealership I have ever dealt with...your sales dept deserves better. Just as an aside... called Greenville Audi. They don't know me from Adam. Got me in in 2 days with a loner. More
by TONYSIM
Employees Worked With
scott allen, , Brittany Courtney
August 18, 2017
No time for regular repairs due to recalls This dealership has a scheduling problem. They have so many Takata airbag recalls that they are unable to schedule regular service and/or repairs for This dealership has a scheduling problem. They have so many Takata airbag recalls that they are unable to schedule regular service and/or repairs for more than thirty days out. My air conditioning wasn't working and the first service appointment available was for the middle of September. They suggested that I contact Audi of Greenville. I called Audi of Greenville late on a Friday afternoon and they were able to get me in on the following Monday at 1:00 in the afternoon. That kind of treatment will make me consider using them for service even though they are quite a distance from Asheville. More
by Dora2719
Employees Worked With
Charlie Schieren
August 10, 2017
Great Experience ordering new 2018 Jenny did a terrific job helping me get in and out efficiently. I knew what I wanted and she provided a competitive price and terrific service. Jenny did a terrific job helping me get in and out efficiently. I knew what I wanted and she provided a competitive price and terrific service. More
by Beth Rosenberg
Employees Worked With
Jenny Prudhomme
July 13, 2017
Best car purchase in my life! I was thinking of purchasing a BMW X3 and had a dreadful experience and drove a dreadful car! I was not thinking of trading, but went to Harmony the f I was thinking of purchasing a BMW X3 and had a dreadful experience and drove a dreadful car! I was not thinking of trading, but went to Harmony the following day and met Jenny Prudhomme,as MS Marino was away. Ms. Prudhomme was exceptionally knowledgeable, possessing the ability to represent my Audi objectively without sounding like a salesperson. After the drive, I realized that the Q5 was exactly what we needed.(I had studied this for about six months). The offer was realistic and the closing (thanks to the consummate professional, Mr Lordman) was flawless. I am not only pleased, but I now see buying an auto not inevitably painful, although like many people, I have had my share of suffering. Harmony is a different experience and I will certainly buy from them next time! More
by LANCEGOIN
Employees Worked With
James Lordman, Jenny Prudhomme
July 11, 2017
Attention to detail! From the time you make the appointment to the time you pick your vehicle up from a service, everything is explained and taken care of in a timely fas From the time you make the appointment to the time you pick your vehicle up from a service, everything is explained and taken care of in a timely fashion. This is the most professional group of people you will meet. More
by RANDYJRAGSDALE
Employees Worked With
Douglas Urban
July 06, 2017
Audi purchase The sales process was well done. Josh presented us with several cars that met our requirements using a computerized database. We took a test drive in The sales process was well done. Josh presented us with several cars that met our requirements using a computerized database. We took a test drive in a vehicle similar to the one we eventually purchased. Our car arrived on time and Josh explained the technology. The financing however was not clearly explained to us and I had to return to the dealership twice to resign the paperwork. That was somewhat of a hassle. More
by KAUF8727
Employees Worked With
Finance guy. Don't remember his name., Josh Mitchell
July 06, 2017
EASY TRANSACTION Deanna made this transaction as simple as it could be. We got a great price without a bunch on nonsense haggling. She and the dealership responded to Deanna made this transaction as simple as it could be. We got a great price without a bunch on nonsense haggling. She and the dealership responded to all of our requests promptly. Car features were fully explained and all questions answered. More
by TONYSIM
Employees Worked With
James Marino, James Lordman, Deanna Marino
July 05, 2017
Great deal, great service! This is the third Audi vehicle that I have bought from Harmony Motors. I have always been treated fairly and with respect. We absolutely LOVE the ne This is the third Audi vehicle that I have bought from Harmony Motors. I have always been treated fairly and with respect. We absolutely LOVE the new Q5. Perfect size for a retired couple hoping to travel. Once you have owned an Audi, you come to expect the experience and technology the brand offers. Jenny really went out of her way to show us all of the technology and features the car has to offer and always kept us up to date on the car's delivery as we bought one that was in transit. Thank you Jenny Prudhomme and Harmony Motors for another great experience. More
by Mike&Jeannie S
Employees Worked With
Nate Nunn, Mike Woodard, Charlie Schieren, Jenny Prudhomme
