Audi Bedford

worst service This dealer doesn't care their customer. The only reason they exist is to rip you off. Stop shopping there if you have any other choices. This dealer doesn't care their customer. The only reason they exist is to rip you off. Stop shopping there if you have any other choices. More

Mike Hulgin was very helpful Mike was great to deal with listened to my needs didn’t try to oversell me,very much appreciated.He was very honest with the car I was dealing with I Mike was great to deal with listened to my needs didn’t try to oversell me,very much appreciated.He was very honest with the car I was dealing with I went to two other dealers and he had the best price. Thanks More

Waste of time, buy or not it is going to take a long time. I like to start by being fair and honest but kind. Derek Pickle was fantastic to work with. Great communication and was a personable individual and in I like to start by being fair and honest but kind. Derek Pickle was fantastic to work with. Great communication and was a personable individual and in the future if he changes dealerships I would gladly work with him again. So the story: honestly I am not the kind of person to drive an Audi but I was looking for a small SUV that was good in all weather and somewhat nice. The Q5 was a great fit and they were priced right. Issue though is that they are not many around, maybe because of the Takata recall, unsure. So I had to make a trip to Audi. I actually started though at Audi to look at a BMW 5-series. It was a great car and I left thinking easy I will buy it. Mind you this is first trip. It was not around though on my first trip, it was in detail. So I had to come back. I met Derek because the person I originally talked to, Steve, was nowhere to be found even though I made an appointment. Nothing new for a car dealership and my friend is at another dealership and said that you make these appointments and nobody expects you to show. Well I did right on time and nobody was there. Trip 2 we drove the BMW and with Steve. Like actually with Steve, this is one of those dealerships where they insist on riding with you. Which sucks because you have to make small talk with Steve Cortez instead of messing with the car. So I did my research on the car and it was in an accident but it was priced the same as any other BMW of similar miles and year. Same friend at the dealership said that you can take the worth of any car basically and slash 25% immediately if that is on the title to most places. So I saw the car was fixed well and in good shape but I could never resell it. So we talked price and it got uncomfortable where they would not budge and we moved to looking at other cars. Then I remembered they had Q5's and we took one out. Steve came along for the ride of course. I liked it but they were closing. So week later came back and looked at the selection and started to think about them and looked up the details. Well many of them were in accidents and priced the same as a non-accident car so I had a list of those worth and worthless. Came back with my mother whose score I figured I would need to get a better rate and we looked and talked prices and they were not moving much and offered a low trade in so we left. Get a call and they want to offer more. Few days later came out again and negotiated and still wasn't much change. Got them to move a small bit but not enough. They negotiated and after I had left agreed to move more. Then we return and we wait and wait and wait for Derek even though we had a 3pm appointment and showed up at 3:02pm and are going to buy this day and it is not at the lot as someone took it out, neglecting to tell me before traveling from the west. So we left and planned our return a few days later. Few days later the day we were going to buy it, it sold before we got there. Derek did text me and say someone is interested and to grab it but I was in the middle of a highly important phone call and could not read the texts. Point to all of this. They slowly will move and say each time that they are working with you and to take it easy. See it this way though. It costs 30k and you want 28k. Most places will say okay let's settle at 28.4k but Audi does 29.6 to 29.4 to 29.0 to 28.9 to 28.7 to 28.4. Its a terrible waste of time. If they would have worked with us the first trip for the Q5, we would have it. So my suggestion, go somewhere else. They will dig how they are Penske until the sun rises into their sale and all the BS that you really could not care about but try Sunnyside Audi. I know people there who are great amazing people, they just did not have any older model q5's that I was after. I liked Derek, he is a phenomenal salesman and person but I do not recommend this Audi of Bedford. It is worth mentioning that they also do not guarantee your deposit back without a 'good reason' which is against the law to my understanding. I am not a lawyer but a brain scientist. More

scam listings and careless salespeople: BIG SURPRISE LOL long story short: been eyeing a listing for MONTHS. finally had time. spoke with a salesperson multiple times over a few days. then came in for a tes long story short: been eyeing a listing for MONTHS. finally had time. spoke with a salesperson multiple times over a few days. then came in for a test drive. after waiting forever, someone other than the person i talked to showed up and seemed completely bothered/ had no interest in communicating with me. it seemed like they had someone who was a secretary sit with me- she didn't even know how to use the computer. Then she tells me the car was sold "maybe two hours ago". Two things: 1) no it wasn't. its been listed for months. 'it didn't sell in the past two hours. 2) if it did, you really couldn;t have found 60 seconds to shoot me a text saying it sold. I am aware multiple salespeople are selling a single car. obviously. But if everyone knows they have people looking at that car, why would people keep a secret- when they have KNOWN appointments? Seems this place either did a scam bait listing, or is just so inconsiderate and incompetent that i fell off into the side wash while they scavenged the corpse they found earlier. what a shame and waste of a day. Ive owned many mercedes and lexus. Wanted to try audi. NOPE More

Sales Consultant Derek Pickle is the best. I recently bought a 2016 A3 from Derek. I found him to be personable, knowledgeable and very helpful. He expended every effort to make the experienc I recently bought a 2016 A3 from Derek. I found him to be personable, knowledgeable and very helpful. He expended every effort to make the experience pleasant and seamless. Best of all, was his diligence and follow up AFTER the sale. I have, and will, recommend him to friends. I have owned many premium cars over the years; and, have never experienced the level of courtesy and professionalism I received from Derek. More

Customer Satisfaction Just purchased a car by CALLING on the phone. George McCarley went out of his way to make a perfect fit with my budget and me. I knew what I wanted a Just purchased a car by CALLING on the phone. George McCarley went out of his way to make a perfect fit with my budget and me. I knew what I wanted and he was persistent to help me to that end. He was professional and polite, and exemplifies a very important part of the best dealerships. More

Easy easy transaction and service excellence I was very impressed with the sales professional Gareth. He answered my questions and led me through the process with apparent ease. I would recommend I was very impressed with the sales professional Gareth. He answered my questions and led me through the process with apparent ease. I would recommend that dealer to anyone. More

I just purchased my 4th Audi but Bedford was the best!! My salesperson was Joe Mannarino and he was an absolute pleasure to work with. I felt like he truly listened to me and did his best to put me in the My salesperson was Joe Mannarino and he was an absolute pleasure to work with. I felt like he truly listened to me and did his best to put me in the car I wanted, not the one they wanted me to buy!! I purchased an Audi Q3 Prestige and I absolutely LOVE it! I hope Joe will be available when I'm ready for number 5! Thanks again Joe! More

Awesome negotiation Negotiated a car purchase with Kyle Pentella at Audi of Bedford. Kyle took the time to listen to my needs and then came back with an awesome offer. I Negotiated a car purchase with Kyle Pentella at Audi of Bedford. Kyle took the time to listen to my needs and then came back with an awesome offer. I believe we both left the deal feeling very satisfied with how quick the process took to complete with this style of salesmanship. More

Service Department, NO INTEGRETY, DO NOT TAKE CAR THERE! Took Audi A5 in for oil consumption fix, new pistons and rings. Car now runs like a junk yard car, idles bad, sounds like slight exhaust leak, and fro Took Audi A5 in for oil consumption fix, new pistons and rings. Car now runs like a junk yard car, idles bad, sounds like slight exhaust leak, and from a stand still, I can put the pedal to the metal, count ( 1 one thousand 2 one thousand, with pedal to the floor, the tire doesn't cut loose , the car goes Baaaaaaaaaaaa! and the car only makes it about 20 feet. This car used to cut the tire loose, without even trying. They returned the car to me, with deep scratches on the fenders, and a scuff in driver door. When I complained about scratches, I was told he would have his detail guy take care of it, scratches were to deep to get all the way out , can still see! and told me that's the best they could do. My car only had 19.000 miles on it, and pristine, now its an eye sore, with visible scratch marks and buff mark swirls on the driver side fender. I have taken the car in complaining, about the way it runs, only to be told, over and over, the car runs comparable to same model, and there's nothing wrong with it. Then was told, 5th time there, they wiped memory from transmission and found new updated program for engine, I would have to drive car for 500 mi. for car to learn my driving habits. This was the only thing they could think of, to fix it. After 500mi.s returned to service department, had me drive service tech around, showed him how bad it still ran, told them it was still running the same, like a piece of crap, they said they would check it out. They took car in back, about 30 min. later told me car was ready, and there is nothing wrong with the car. I then got into an argument with service manager, whom by the way, told me on the phone, car should cut the tire loose easily, and run like a xxxxx ape, showed him in service area on tile floor, car will not cut tire loose, on slick tile floor. He said drive him around outside, showed him outside again, pedal right to the floor, see car will not cut tire loose anymore, told me, its a Techtronic transmission, it doesn't work like that. this guy, I guess is confused. Its supposed to then it's not. If your not sure how the car is supposed to run, you shouldn't have this job. TAKE MY ADVICE! DO NOT TAKE YOUR CAR HERE FOR SERVICE! Just because you buy it here, doesn't mean you have to service it here, take it to Cascade or somewhere else. Also before you leave check your invoice, for work you did not authorize, and are charged for. I have a complaint about that also. That's sneaky and underhanded! Going to inform the AG about this. More