Audi Bedford

Audi Bedford responded

Hello, Thank you for sharing your review. If you would like to discuss your feedback regarding your recent service experience, please feel free to reach out to me with your contact information. I look forward to connecting with you. Best regards, George McCarley General Manager Audi Bedford gmccarley@penskeautomotive.com

leanslodge responded

Sorry if this is a second email. Not sure if the one I sent directly to your email at the dealership went through and I wanted to make sure you received. You contacted me as a result of a review that I put on the auto dealer website. I did email back to you that you could contact me if you were interested. I do want to have a conversation with you in addition to my dissatisfaction over how my service call was handled yesterday, I’m reviewing my invoice and I noticed that on page 2 of this invoice there are five items that are under the recommended not done/declined service. The only service that I declined when I was speaking with Anthony Ravida was my rear brakes at $1100. There’s also declined service for front brakes, front wiper blades, washer concern and steering concern. None of these items were ever discussed with me or declined services by me. I’m concerned about the item that says steering concern. Is this a safety issue with my car.? I find it very interesting that it’s on my invoice that I declined service on something that was never discussed with me. I received someone else’s inspection results with the list of their recommended repairs and when I questioned Anthony about it he said oh you got the wrong one. None of that needs to be done. All we need to worry about is your back brakes and that’s when I question the cost and he said $1100 and I declined that service so please call me I expect a call from you 216-390-8196 and I want to address the steering concern issue. There’s no way I would’ve paid $110 for wiper blades, if asked and I’m not quite sure what the washer concern is at a cost of $74.20? So please give me a call I want to discuss this item that’s on this invoice with you and whether or not the steering concern with a cost to repair of over $600 is a safety issue with my car. 216-390-8196 Diane Schmidt

Audi Bedford responded

We appreciate your input. Thank you so much for being one of our valued guests here at Audi Bedford. We look forward to your next visit!

Audi Bedford responded

Thank you for the great review! We are happy to know that you had a positive experience with us, and if there is anything else we can do for you, please let us know of Audi Bedford.

Audi Bedford responded

Thank you for your positive feedback! At Audi Bedford, our staff always strives to provide you with an excellent and professional experience to assist with any of your Audi needs.

Audi Bedford responded

Thank you for all your positive feedback! We are thrilled to know you enjoyed your experience with us at Audi Bedford. Please do not hesitate to contact us for any future automotive needs.

Audi Bedford responded

Thanks for the positive review! We are glad to hear our Sales Team was able to help you find a great Audi A5 Cab and were able to make your overall experience at our dealership the best. If you ever need help with your new Audi A5 Cab, feel free to give us a call at Audi Bedford.

Audi Bedford responded

We strive to provide the best service possible for our customers in a timely manner here at Audi Bedford. We value your business.

NabilNasser02 responded

Excellent service good customer service on time and great job everything went very smooth no issues

Audi Bedford responded

Thank you for your positive feedback and recommendation! Our Sales Team at Audi Bedford always strives to provide efficient and quality service to assist with the car-buying experience and meet any of your Audi needs.

Audi Bedford responded

We thank you for sharing your great review for us here at Audi Bedford. We appreciate your business and look forward to helping you again in the future.

Audi Bedford responded

Hi there, It delights us to know about your professional and easy process. At Audi Bedford we appreciate your business and we look forward to seeing you again.