Audi Bethesda

We made an appointment several hours before the dealership closed to look at and test drive the vehicle. David was very nice and helpful during our appointment. The process of purchasing the vehicl dealership closed to look at and test drive the vehicle. David was very nice and helpful during our appointment. The process of purchasing the vehicle went beyond the closing time of the dealership. Unfortunately we felt rushed during the latter part of our time there (i.e. choosing Audi Care options and signing paperwork) as several other employees made it obvious that they just wanted to leave for the day. Having just purchased another Audi in March (at another dealership), we were far more pleased with our entire experience at the other dealership. More

Our experience at this Audi dealership was mediocre to say the least. My husband and I purchased a used Audi Q3 yesterday. The sales person, Daina Dzenkovska, was very professional, genuinely friendly and say the least. My husband and I purchased a used Audi Q3 yesterday. The sales person, Daina Dzenkovska, was very professional, genuinely friendly and good. She was not pushy, like many car sales people we have previously encountered. She was open to negotiate, though all negotiations could only be dealt by her manager. Her manager came to meet us for a fraction of a second and BARELY made an effort to gain our business, which after that we decided not to set our foot at the dealership. Daina, however, followed up in a courteous manner with a "counter offer" and we finally sealed a deal. The customer service after we made the deal was the most disappointing. The Business Manger tried to sell us multiple packages of service bundles which we respectfully declined, but Mr. Azari seemed to be visibly irritated and disappointed and he wouldn't accomodate any further questions. He rushed us through the signatures of all documents and he just wanted to get it done and be out the door. Luckily, there are many other professional Audi dealerships for our next purchase. I hope they understand customer service doesn't end with the signature of a sales document. Additionally, after some online researching, we found out that the Kahu app ($299) was not supposed to be mandatory, which is extremely disingenuous because they indicated that the dealership can not remove this GPS tracker as it comes preinstalled. More

I bought a Mercedes E63 AMG. I was paying by Bank check and asked for the total costs. I took a check in that amount and when the paperwork was done they ended up charging me about $400.00 less that antic and asked for the total costs. I took a check in that amount and when the paperwork was done they ended up charging me about $400.00 less that anticipated. I also found that one of the wheels was bent and that there was a creaking noise in the sunroof. My salesman Juan told me that I had a 30 day warranty and they would refund $250.00 towards the wheel repair. They told me that they would send me a check in a week to 10 days. I have emailed and called multiple times and cannot get an answer. I have not received the over $600.00 that they owe me and the 30 days warranty is almost up and they are totally unresponsive. I can't believe that an authorized Audi dealer is so unreliable. I wold NEVER deal with them again! Kenneth Green More

Jimmy was easy to work with, attentive and trustworthy. He went out of his way to make the deal work for me. good experience all around He went out of his way to make the deal work for me. good experience all around More

This was the best, most pleasant, and easiest car-buying experience ever. Jimmy understood immediately what I was looking for in a new car so after a quick call with him in the morning, I was able to drive experience ever. Jimmy understood immediately what I was looking for in a new car so after a quick call with him in the morning, I was able to drive home in the perfect new car that same afternoon! Jimmy has my highest recommendation -- as does Audi Bethesda. More

David was a great combination of knowledge about the Audi vehicles in all their aspects along with straightforwardness about buying one. He was not a high-pressure salesman though he certainly believes in th vehicles in all their aspects along with straightforwardness about buying one. He was not a high-pressure salesman though he certainly believes in the product he is selling. We left the dealership feeling great about our experience and the car we selected (CPO) and we would certainly work with him again, though we do expect to have many happy safe years in the vehicle we selected. More