Audi Beverly Hills - A Fletcher Jones Company - Service Center

Q3 service fast and easy!!! Reza explained everything and the service was very fast.....received a text to pick up my car and that was easy and fast too.....ni fast and easy!!! Reza explained everything and the service was very fast.....received a text to pick up my car and that was easy and fast too.....nice experience More

Exellent Fast, professional, friendly and easy. Excellent customer service. Stayed in touch and let me know when I could pick up my car. A pleasure to work wit Fast, professional, friendly and easy. Excellent customer service. Stayed in touch and let me know when I could pick up my car. A pleasure to work with. Would highly recommend. More

30000 service review. 30,000 mile service.I n and out quickly. Everyone polite and efficient. Their process is not a tedious one.but Simply smooth and efficient. 30,000 mile service.I n and out quickly. Everyone polite and efficient. Their process is not a tedious one.but Simply smooth and efficient. More

Came in for a safety inspection on my vehicle I purchased f Wanted to have my car check out by an Audi dealership since I purchased it at LA Auto exchange and only have an 30 day warranty.. everything check out Wanted to have my car check out by an Audi dealership since I purchased it at LA Auto exchange and only have an 30 day warranty.. everything check out except for my tires .. but I was very satisfied with my service More

The Worst service experience in three years at this center I had a very unpleasant experience with Ken Kritzer. Ken called me at 12:46PM on Saturday asking to pick up my my car and return the loaner by 3:00PM I had a very unpleasant experience with Ken Kritzer. Ken called me at 12:46PM on Saturday asking to pick up my my car and return the loaner by 3:00PM the same day and argued that If I don't do so, he'll charge me $150/day and that I signed the loaner agreement acknowledging that. The loaner agreement that I signed says under Loaner Agreement Terms & Conditions, Return: Courtesy Vehicles must be returned within 16 hours of completion of his/her vehicle. Failure to do so may result in charges ranging from $100 to $150 per day,..., which means he had no legal standing to charge me or even request that I return the loaner within 2 hours. Anyways, it might seem like a nuisance, but Ken was rude, questioning my day planning decisions and personal matters. In the end he didn't charge me, but why treat a repeat a customer that way? More

Great experience When I brought my car in for service, my first impression was the quality of customer service as well as the systems they have to move you along effic When I brought my car in for service, my first impression was the quality of customer service as well as the systems they have to move you along efficiently with each step of the process. More

Great responsiveness and follow up. My standard for service is Lexus. Audi of Beverly Hills is there. (Not all Audi dealers are unfortunately.) Carlos was quick to respond to messag My standard for service is Lexus. Audi of Beverly Hills is there. (Not all Audi dealers are unfortunately.) Carlos was quick to respond to messages about setting up the appointment. he Keeps me apprised of progress More

great customer service David Cohen was personable, polite, and provided me with clear expectations on timing. And the woman who called me to follow up (can't remember her David Cohen was personable, polite, and provided me with clear expectations on timing. And the woman who called me to follow up (can't remember her name but she is a loyalty advisor or something like that) also provided outstanding customer service and follow up. So far, I'm very impressed with my Audi service experience. Thank you and keep up the good work! More

Service done fast Brought my car in for routine service. The service was super fast- the car was returned clean. happy. Would gladly get all my service done here. Brought my car in for routine service. The service was super fast- the car was returned clean. happy. Would gladly get all my service done here. More

Service Ken is so lovely and a warm caring person kind patient trustworthy friendly helpful. Very prompt and persistent with getting Th job done with out bei Ken is so lovely and a warm caring person kind patient trustworthy friendly helpful. Very prompt and persistent with getting Th job done with out being annoying. More