"George Chala at service department is extremely helpful!..."
George Chala at service department is extremely helpful! The department is clean and run efficiently. Each time I call George accommodates me instantly. Also there’s always a loaner available.
Employees Worked With
"I have leased two vehicles over the past 8 years from..."
I have leased two vehicles over the past 8 years from Audi in Beverly Hills and wanted to share my experience with others so they can beward.
The first car I leased was a 2014 A4 and the experience was overall positive so I decided when my 3 year lease was up to continue rolling with the Audi family and get a (at the time) new 2017 A4. Well this is the beginning of the end of my positive experience with Audi, and I want to warn others about the experience I had.
After having to bring my car in for multiple random recalls during my last leases tenure, I began realizing that these recalls would not be the only issues that my car would begin to have. After about 18 months the buttons that controlled my saved radio stations started to have a mind of their own. The cars user interface would randomly start thinking that the presaved "favorite" radio station buttons were being pressed by a ghost in the car and it would pop up randomly on my screen's user interface and start bouncing between all the 1-8 numbers sporadically and randomly. This would be a huge inconvenience whenever I would use Audi's apple carplay or needed to see the back up camera as the radio numbers would pop up and block the screen from either seeing an app/directions or would be preventive when using the backup camera. After calling Audi they advised me to bring the car in. I did just that and even drove one of the customer service guys around in the car with me to show him the issue real time. At the end of the drive with the Audi rep he told me to text him video of the issue next time it happened. So i did just that a few days later. After about a week of me following up with him via text to find out what was next, he told me that he needed another video of the issue, but one that showed both my hands clearly in the video so that his technicians could be sure that no ones hands were near the buttons and "accidentally" setting them off. I told him that I just took him for a drive and that he saw the issue for himself, and asked him to validate to his techniccians that was indeed NOT an issue. I then sent another video that did as instructed, only to never hear back about what the plan for fixing this was going to be and this remained an issue for the duration of my lease.
The BIGGEST negative from this entire process and something that a loyal customer shouldn't have to deal with was their end of lease experience. One month out, one of the lease retention customer service reps reached out to me about potentially getting into a new Audi and that they could wave my last month that I owed for my current lease. I was interested in getting into my 3rd Audi so I continued conversation/negotiations with this person via email. Well after dealing with long waits between responses back to me, we did not get a deal finalized before my last payments due date. Keep in mind that I had not been late on payments in the entire 7 years of being an Audi client - however after negotiations were still ongoing I guess they never told Audi Financial about the potential deal to wipe away my last months payment, so they reported my account delinquent for not paying the very last lease payment on time all while I was still negotiating with Audi Beverly Hills for a potential new lease on a new vehicle. The only way I even found this out was when I got an email from a credit reporting agency that said my credit decreased over 40 points due to a delinquent account I currently had. When I checked, sure enough Audi had reported me late and my credit took a big ding because of it. Well I escalated the issue to Audi of America who tried to help rectify the situation. I immediately paid the remainder of my leases balance as to not get dinged on my credit even further. After complaining to multiple Audi branches they all said that the only people that could accommodate this mistake on their end was the branch themselves. After also accruing an additional $350 end of lease fee I asked for these end of lease fees to be completely waived due to Audi's lack of ability to realize their mistake during their own negotiating strategies for customer retention. After their refusal to make things right with someone that had already leased two vehicles and may have gotten a third, I decided to just return the car, refuse to be a client of theirs again, and report my experience to multiple online outlets so others can be weary.
This wouldn't have been THAT big of a deal if my credit wasn't reported negatively and dinged pretty extensively due to their own companies negligence and in ability to communicate between their branches.
Hope this story helps a few of you that are trying to decide whether to lease/buy an Audi vs other cars, as well as deciding which Audi dealership to do business with. Maybe others will have a better experience, but after 7+ years its a shame this is how I was treated and how things ended.
Employees Worked With
Jessica Levi and an "unnamed" manager
"David, Johanna, and the entire team at BH Audi were..."
David, Johanna, and the entire team at BH Audi were awesome - they are experts in their fields and are committed curating an exceptionally knowledgeable and personable sales and financing experience! Thank you all, I look forward to returning for my next upgrade! Cheers,
Employees Worked With
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