Audi Beverly Hills - A Fletcher Jones Company - Service Center

appreciate carlos' thoroughness. I bought my 2018 S5 Prestige from Farhad in late June 2017. I love the car although i had to adjust to it a bit. I've been a manual shift driver al I bought my 2018 S5 Prestige from Farhad in late June 2017. I love the car although i had to adjust to it a bit. I've been a manual shift driver all my life, and my last three cars were Porsches. The automation in the new car sometimes irritates me...e.g. "remote key not recognized"! and other warnings. I also liked the puddle lights on the A4 courtesy car and wished they'd been included in my S5...wonder why not? i bought the top of the line model and it would seem that these would have been included. I've been to Audi BH around 5 x with various software issues. Wonder if that was because i bought an early 2018 S5. I also had a technician put too much oil in my car on the first service visit from new. I had to come back and had it drained. Tech thought it was an A5. Duh. The A5 loaner from Wednesday was really nice, however. I chose Audi BH because the inventory was great, much better than SM Audi. Thank you very much. The center on Fairfax is much better and less congested than the Wilshire branch. More

Everything was done perfectly and on time. The service was professionally done. My car was ready on time and was washed. If I have a choice I always choose this deanship for service. The service was professionally done. My car was ready on time and was washed. If I have a choice I always choose this deanship for service. More

Best Customer experience so far, hospitality brand! The service center is clean and maintained. Coffee station and barista were great!! Even offered bagels or donuts! Carlos kept me informed of my ca The service center is clean and maintained. Coffee station and barista were great!! Even offered bagels or donuts! Carlos kept me informed of my car service. Best experience so far. More

Car Check in Quick, prompt and high quality service for my Audi A3 Sedan. Really appreciate the availability given the short notice, and short wait. Also appreci Quick, prompt and high quality service for my Audi A3 Sedan. Really appreciate the availability given the short notice, and short wait. Also appreciate seeing detailed feedback about what needed to be fixed with the car. More

Good service department but had some issues PROS: Easy to make the appointment, and to reserve a loaner. Only waited 10 minutes when I arrived. Forgot my cel phone in car and they got I back for PROS: Easy to make the appointment, and to reserve a loaner. Only waited 10 minutes when I arrived. Forgot my cel phone in car and they got I back for me quickly after I called. George returned my phone thankfully. CONS: supposedly my service included maintenance and lubrication for the sunroof, however it does not appear this was done as it is screeching and getting stuck. Prior to the service my brakes were fine, very low mileage and light usage in my car. Now my brakes are not the same even though this was not part of my service it seems something was done to them. They smelled like burning brake pads the day I picked up the car, and the sound they make when I stop is different now. Also, I was not aware my audi care expires two months before my appointment. They charged me for the whole service over $1,200 just because I was 8 weeks delayed in making my appointment (due to a cross country move). More

totally professional Carlos Lazo understood all the issues and had them addressed. Protected my pocketbook too! Advised me to bring car back befor end of lease to take adv Carlos Lazo understood all the issues and had them addressed. Protected my pocketbook too! Advised me to bring car back befor end of lease to take advantage of repair warranties. More

Carlos is amazing! Every time I visit this service center I am treated with the upmost respect and Carlos and the team always exceed my expectations! Every time I visit this service center I am treated with the upmost respect and Carlos and the team always exceed my expectations! More

Best Audi service in LA I really liked customer service at Audi Beverly Hills. Reza was very professional and mindful of my time. This is the only place I will do my Audi se I really liked customer service at Audi Beverly Hills. Reza was very professional and mindful of my time. This is the only place I will do my Audi service from now on. More

The Best I got my daytime running light fixed and George is an excellent service advisor. He has taken care of my car for years now. I give him 10 out 10 for t I got my daytime running light fixed and George is an excellent service advisor. He has taken care of my car for years now. I give him 10 out 10 for the friendly and good service he provides. More

Friendly staff and great service! Best Audi service center in LA. Free coffee bar with barista that will make you whatever you want. Service team is ver knowledgable and friendly. Andr Best Audi service center in LA. Free coffee bar with barista that will make you whatever you want. Service team is ver knowledgable and friendly. Andrew Neal is the best! More