Back

Audi Beverly Hills - A Fletcher Jones Company - Service Center

Beverly Hills, CA

not yet
rated
857 Reviews

857 Reviews of Audi Beverly Hills - A Fletcher Jones Company - Service Center

Sort by
January 03, 2019

good, would have been great if I had realized the service had moved . apparently an address was in a text, but it was the new one and NOT called out as NEW More

by Surferboy61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David, Ken Kritzer
Jan 04, 2019 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi, I have attempted to locate you in our records without a full first and last name it did make it challenging. My sincerest apologies for the communication concern you encountered, we truly do our best to ensure our guest know of our recent move to the amazing Fairfax location. We truly appreciate your insight and disappointed to know we fell short in meeting your expectations and hope we have the opportunity to welcome you back for your next service visit. Guest loyalty is important and would happy to discus should you need further assistance. My Direct line is 949-718-6532. Kind regards, Kimberlee Camargo Fletcher Jones Management

January 03, 2019

Very efficient and fast! This is my 3rd Audi- the service department never disappoints. Carlos is always friendly and very knowledgeable about my SQ5- showing me how things wo More

by Larissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Jan 04, 2019 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Larissa, Thank you for your loyalty toward Audi Beverly Hills and for taking the time to share your valuable feedback. It is great to hear that Carlos Lazo continues to exceed the level of your expectations by treating you and your SQ5 with the greatest care. As always, please let us know if we can assist you further. Best, Heather Lewis Client Care Manager

December 30, 2018

Easy service experience Nice new facility, freeway convenient. They ran on time and had my loaner ready for me. David and the service personal were all very friendly. Great More

by AudiA4gal
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Cohen service advisor
Dec 31, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for choosing Audi Beverly Hills. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manage r

December 28, 2018

Service done right I appreciate how professional everyone I have been in contact with has been. From the customer representative to the person on the phone, all make me More

by blackAudiS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Cha, Reza Saboor
Dec 28, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, We strive to provide our guests with world class service and want to ensure we are able to meet their needs via phone or in person. We are thrilled to know our team met your expectations and please know that we truly value you as a special guest. If I can be any assistance to you know of in the future, please feel free to contact me directly. Sincerely, Kimberlee Camargo Fletcher Jones Management West

December 27, 2018

Awesome team I would recommend Audi Beverly Hills to all my friends and family. It was very easy to communicate with the whole team from sales to service More

by King of the Rings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Yadegari, Joe Carr, Ken Kritzer, Yuliya Sokolova, Nympha Marcos, Michael Tesh, Amy Issac
Dec 28, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for choosing Audi Beverly Hills. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

December 13, 2018

A good service Mr. Reza Saboor was an awesome service technician at the center. He was very nice ans smile to the customers. I highly recommend this service center. More

by Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Saboor
Dec 17, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for choosing Audi Beverly Hills. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Reza. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

December 09, 2018

Great experience! Everything about my experience was excellent. I have no complaints. All of the staff, especially Carlos, were helpful, friendly and professional. I wa More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Dec 10, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for choosing Audi Beverly Hills. It is great to hear that Carlos continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Heather Lewis Client Care Manager

December 08, 2018

Quick, efficient, professional Reza Saboor is my contact for service at Audi. Every time I have a scheduled service, he is, as always, professional and committed to making sure tha More

by JaniceR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Barnajian, Reza Saboor
Dec 10, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Janice, Thank you for your loyalty toward Audi Beverly Hills and for taking the time to share your valuable feedback. It is great to hear that Reza continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Heather Lewis Client Care Manager

December 07, 2018

Audi's first scheduled service I would absolutely recommend Beverly Hills Audi as service option for all of your Audi servicing. From start to finish it was detailed and thorough p More

by Quattro4ever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Dec 10, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for choosing Audi Beverly Hills. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

December 03, 2018

Easy service with great customer service Reza was great and extremely nice. He kept me very updated on the status of my service and made sure my car was ready in time for my out of town trip More

by smw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Saboor
Dec 04, 2018 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for choosing Audi Beverly Hills. Your feedback is greatly appreciated. It is great to hear that Reza continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Heather Lewis Client Care Manager

...
26
...