Audi Beverly Hills - A Fletcher Jones Company - Service Center

25,000 service it was good, the one thing is that my car didn't get serviced on the day I brought it in and didn't find this out until the end of the day. it was good, the one thing is that my car didn't get serviced on the day I brought it in and didn't find this out until the end of the day. More

Great Service Reza was very helpful and dealt with the issues that my car had in a timely manner. He also texted me updates so I knew what was going on and when my Reza was very helpful and dealt with the issues that my car had in a timely manner. He also texted me updates so I knew what was going on and when my car would be ready. More

Jorge is great. Jorge texts me all the time to make sure I am okay and that I'm happy with my car. Anytime I text him he gets back to me really quickly. I really ap Jorge texts me all the time to make sure I am okay and that I'm happy with my car. Anytime I text him he gets back to me really quickly. I really appreciate him. Best service ever. More

Last-Minute Battery Replacement My battery had suddenly reached the end of its life one night. I called first thing in the morning and Ken was able to fit me in just twenty minutes l My battery had suddenly reached the end of its life one night. I called first thing in the morning and Ken was able to fit me in just twenty minutes later and arrange a loaner vehicle for the day. The replacement was done by mid-afternoon and was completely covered by my warranty. Great job! More

Great customer service It always is a positive experience coming to Audi Beverly Hills- we are always treated like royalty and the process is seemless. We love you guys. It always is a positive experience coming to Audi Beverly Hills- we are always treated like royalty and the process is seemless. We love you guys. More

Awful and Arrogant I took my car there for the first time as I moved from Santa Monica to Bev Hills. I had to get my electric seat fixed. The service adviser told me I I took my car there for the first time as I moved from Santa Monica to Bev Hills. I had to get my electric seat fixed. The service adviser told me I had a $85 deductible. I explained the Audi CPO warranty and he kept telling me I was wrong. I had to pull it up on my phone to show him he was incorrect. Then, he gave me a hassle my loaner car. I took it in on a Saturday and he explained the repair might go beyond Monday...I said "no problem". They fixed it the same day and he insisted I must bring the car back immediately. I was already in Orange County and informed him I could not. He gave me a hard time about this as well! I picked up my car on Monday. On Thurssday, their arrogant service adviser actually called me at home to argue with me once again about who was right or wrong. As you will see by their comments, I was INDEED correct. I have was incredulous! This guy actually calls me up after I got my car back to argue with me again. What arrogance. Should be fired...but, probably won't be. AVOID Beverly Hills Audi. They treated me badly. Perhaps you're next. You want a good place for Audi service, go to Santa Monica Audi and ask for Tim. He's a god amongst men. More

Harry is the BEST! Harry is very informative and is very knowledgeable about my Audi. I like the fact that he keeps me updated and get my car out on a timely matter. I Harry is very informative and is very knowledgeable about my Audi. I like the fact that he keeps me updated and get my car out on a timely matter. I always have the BEST customer service here is because of Harry. Thank you so much for always taking care of me. More

Excellent service Ken is the best. Always explains everything and always has a smile!! Will always use him for my service. Thanks for a great job Ken. Ken is the best. Always explains everything and always has a smile!! Will always use him for my service. Thanks for a great job Ken. More

Very professional and courteous. You receive the kind of service that one expects in first class air travel. You don't expect this at a car service center but her I received fist cl You receive the kind of service that one expects in first class air travel. You don't expect this at a car service center but her I received fist class service. More

Great experience Listened to my concerns and provided great customer service. The process to get me into another car while my Audi was getting service was easy liked h Listened to my concerns and provided great customer service. The process to get me into another car while my Audi was getting service was easy liked how streamline everything was and I really felt the representative had my best interest in mind as well and even followed up after I got my car back to ensure everything was takelln care off with my car. More