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Audi Beverly Hills - A Fletcher Jones Company - Service Center

Beverly Hills, CA

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857 Reviews

857 Reviews of Audi Beverly Hills - A Fletcher Jones Company - Service Center

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November 09, 2017

Harry Cha is simply amazing. I always feel like im part of the “family” when imset foot in the dealership- from the moment i hand my car to The moment i picknit up. Everyone seem More

by Nanou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Cha
Nov 09, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Nanou, Thank you for your feedback. We are happy to hear that you are always warmly welcomed and continue to enjoy your visits with us. As always, we look forward to assisting you again. Best, Heather Lewis Client Care Manager

November 08, 2017

Great Service Carlos Lazo is the best Service Advisor I have ever had the experience with. He explains the problems and addresses them directly. When he can, he wil More

by Errol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Nov 08, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Errol, Thank you for your feedback on Carlos. We are happy to hear that he provided you with the level of service we strive for. As always, please don't hesitate to reach out if we can be of any further assistance. Best, Heather Lewis Client Care Manager

November 08, 2017

excellent service! Service fixed the two problems quickly and without charge. Reza Saboor handled the problem and the loaner car was pleasant to drive. Couldn( be better More

by JPR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Saboor
Nov 08, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello JPR, Thank you for your feedback on your recent service visit. It is wonderful to hear that Reza helped resolve your issue and provided you with an exceptional experience. Should you need any further assistance, please don't hesitate to reach out. Kind regards, Heather Lewis Client Care Manager

November 06, 2017

Great Service Reza @ Beverly Hills Audi was great, I was looking for a dealer to repair/retrofit my gen1 Audi A3 Tdi and finally found a dealer. They were quick and More

by AndrewL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Saboor
Nov 07, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Andrew, I am so glad to hear your experience with us was excellent. We look forward to assisting you in your servicing needs in the future. Should you have a minute, please call me at 424 281-5692 Thank you in advance. Sincerely, Tamara San Miguel Guest Experience Lead

October 30, 2017

Happy customer It was my first time I went to audi service, and everything was great. I didn't have any problem there and He was very polite . More

by Setti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Saboor
Nov 01, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Setti, Thank you for taking the time to share your feedback with us. We are happy to hear that you enjoyed your first service visit with us. Should you need any further assistance, please feel welcome to contact us. Best, Heather Lewis Client Care Manager

October 25, 2017

Efficient, friendly, thorough and exceptional. I was given a same-day time to bring my car. I pulled into the service station. Reza greeted me w/in mins. perfect Thanks More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Saboor
Oct 27, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Mary, Thank you for sharing your feedback with us about your recent experience with Reza and our Service team. We are happy to know you had a seamless and wonderful visit. Should you need any further assistance, please don't hesitate to contact us. Best, Heather Lewis Client Care Manager

October 25, 2017

Great service Reza is truly a pro. Everything is top level. He listens, helps and always delivers. My today's check up was super easy, fast and I can't thing of any More

by Magda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Saboor
Oct 25, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Magda, Thank you for your positive feedback. We appreciate it very much. My direct line is 424 281-5692 should you have a minute. Look forward to speaking to you and working with you in the future. Sincerely, Tamara San Miguel Guest Experience Lead

October 20, 2017

Perfect as Always Had to bring in my car for a check engine light and EPC alert. Harry and the guys, as always, took care of me and my car better than anyone else aroun More

by ACuculich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Cha
Oct 27, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello ACuculich, We are happy to know that Harry and the rest of our team continue to provide you with outstanding service each time you visit us. Thank you for sharing your feedback and for your generous recommendations. Sincerely, Heather Lewis Client Care Manager

October 10, 2017

Carlos is the best! Carlos keeps me up to date on the process of my car, what it needs, the price, and the expected Date of return. He also makes sure that I have a subst More

by Q5 Enthusiast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Oct 11, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Q5 Enthusiast, Your feedback is important to us, and we are glad to hear that Carlos continues to exceed the level of your expectations. Your satisfaction is one of the greatest gifts of all, and we are thrilled to know that this was accomplished by keeping you updated on the status of your vehicle and treating you with the utmost care each time you visit. As always, please don't hesitate to reach out if we can be of any further assistance. Best, Heather Lewis Client Care Manager

October 07, 2017

Professional and timely The location proved very convenient to both my home and UCLA to which I had to go each morning that week. I also appreciated the loaner car which was More

by yardieaudi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Chala
Oct 09, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Yardieaudi, Thank you for choosing Audi Beverly Hills. We are happy to hear that you enjoyed the convenience of our courtesy Audi Q3 loaner to get you to UCLA and home while your vehicle was in our care. If there is anything else we can do to further assist you, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

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