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Audi Beverly Hills - A Fletcher Jones Company - Service Center

Beverly Hills, CA

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857 Reviews

857 Reviews of Audi Beverly Hills - A Fletcher Jones Company - Service Center

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October 03, 2017

Thank You Using Audi BH was a surprise, as I was towed and it was closest for service. But George was nothing but extremely helpful and thoughtful. More

by alihussainy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Chala
Oct 09, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Alihussainy, Thank you for your feedback. We are happy to hear that George and the rest of our team exceeded the level of your expectations. If we can be of any future assistance, please know our team is happy to help. Sincerely, Heather Lewis Client Care Manager

September 30, 2017

Great Service Ken is the best! Always attentive to your needs and always going above and beyond for his customers! Ken is the model of a great employee. More

by MrPatronTequila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Oct 02, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello MrPatronTequila, Our associates like Ken truly value your kind feedback. It is wonderful to hear that he continues to go above and beyond to provide you with the best service possible. As always, we look forward to delivering another enjoyable and pleasant experience to you. Kind Regards, Heather Lewis Client Care Manager

September 29, 2017

Excellent service I had at the Beverly Hills Audi dealership. They gave me a loaner car for the day and I was in and out fast. More

by 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George chala
Oct 02, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi 123, Our Audi Beverly Hills team is happy to hear that you are enjoying our many amenities including, the complimentary Audi loaner vehicle to allow you to continue with your daily activities as usual. Thank you for sharing your feedback. As always, we look forward to assisting you again. Sincerely, Heather Lewis Client Care Manager

September 29, 2017

Very happy Jorge is great and everything was wonderful! I very much appreciate his willingness to work with my schedule. I also appreciated he had a company loa More

by Jenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Cordon
Oct 02, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Jenn, Thank you for choosing Audi Beverly Hills. We're thrilled to know that your Service Advisor, Jorge, accommodated your busy schedule and provided you with a complimentary Audi loaner vehicle to allow you to continue with your daily activities as usual. As always, please don't hesitate to contact us if we can be of any further assistance. Kind Regards, Heather Lewis Client Care Manager

September 29, 2017

Harry always looks after us Everything was taken care of as discussed, we were kept in the loop through the entire process and the service was completed quickly. No stress. More

by FRED L'AMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Cha
Oct 02, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Fred, Thank you for your great feedback. It is much appreciated. My direct line is 424 281-5692 should you have a minute I'd like to speak with you. Sincerely, Tamara San Miguel Guest Experience Lead

September 29, 2017

Great Service They really do a great job keeping me informed on the status of my car when I bring it in for service. They work fast and my car is very clean when I More

by tazzzie333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Cha
Oct 02, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Tazzzie333, Your feedback is greatly appreciated. Our team is happy to know that your Service Advisor, Harry, kept you updated on the status of your vehicle while it was in our care and were reunited with a freshly washed Audi that exceeded the level of your expectations. If we can be of any further assistance, please don't hesitate to reach out. Thank you, Heather Lewis Client Care Manager

September 14, 2017

Ken is the best. Ken is always reliable, knowledgable, and cares. Thank you, Ken, for all that you do! If there's a problem, he finds a way to fix it in a fast way wi More

by hannahb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Oct 02, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Hannahb, Thank you for taking the time to share your feedback on your experiences working with Ken. We are thrilled to hear that Ken continues to exceed the level of your expectations and provide you with truly outstanding service. As always, we look forward to your future visits. Sincerely, Heather Lewis Client Care Manager

September 12, 2017

Yet another great Service experience Ken just makes everything easy. I schedule my car for service and then he just does an exceptional job getting my card serviced, arranges my loaner More

by Adil Hussein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Sep 13, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Dear Adil Hussein I would like to thank you for your kindness and sincerity you expressed during your visit with us in the service department. We sincerely appreciates you for taking the time out of your busy day to submit a review. We strive for complete guest satisfaction and value our guests feedback. I look forward to speaking with you Kind regards, Lisa Mercurio – Guest Experience Advisor 424.281.5695

September 11, 2017

Amazing as usual Ken Kritzer was fantastic in getting my car in quickly and getting me a loaner asap, and he followed up with details about my car's issues immediately More

by lisamkatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Sep 20, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Lisamkatz, Thank you for choosing Audi Beverly Hills and for taking the time to share your feedback on your experience with Ken. It is great to hear that he assisted you promptly and delivered excellent service by keeping you updated on the status of your vehicle. If we can be of any further assistance, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

August 23, 2017

25k maintenances service Awesome service on my 2014 A4 Quattro 6 speed transmission. Audi Beverly Service Department did a complete inspection on the present condition of my c More

by Tyk8ez605
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose Soto, Thank your help. , Reza Saboor
Sep 05, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Tyk8ez605, Thank you for your feedback on your recent service visit. We are happy to hear our team exceeded the level of your expectations. We look forward to assisting you again. Kind Regards, Heather Lewis Client Care Manager

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