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Audi Beverly Hills - A Fletcher Jones Company - Service Center

Beverly Hills, CA

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857 Reviews

857 Reviews of Audi Beverly Hills - A Fletcher Jones Company - Service Center

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August 23, 2017

always the best so far They are very sweet and kind. Very helpful and will answer any possible questions one may have. Our service advisor Jorge has always been a sweetheart More

by Kat G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Cordon
Sep 05, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Kat, We appreciate you taking the time to share your feedback on your Service Advisor, Jorge. It is great to hear that he continues to go above and beyond to ensure you are treated with the highest level of service. Our team looks forward to your future visits. Best, Heather Lewis Client Care Manager

August 21, 2017

perfect. !!! The only thing I would change is the ease to get your complimentary vehicle. To have to go to the rental agency and have to return the car at the re More

by urwthus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Sep 05, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Urwthus, Thank you for taking the time to submit a review. I always look forward to speaking with our guests as your feedback is sincerely valuable to us. At your earliest convenience please feel free to call me directly at (424) 281-5695. Best, Lisa Mercurio | Guest Experience Advisor

August 18, 2017

James who assisted is OUTSTANDING AND VERY PROFESSIONAL Although I was not pleased with my previous visit and the fact that I had to bring he car back after two weeks from a check James who assisted me was More

by Nico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
Aug 23, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Nico, Thank you for sharing your feedback about James and for giving us another opportunity to earn your business. We are delighted to hear that he turned your experience around and provided you with outstanding service. We look forward to delivering another exceptional experience to you again in the future. Best, Heather Lewis Client Care Manager

August 18, 2017

Great, easy and fast. I've had my car serviced twice at Audi Beverly Hills and they've each time been very helpful, efficient and with a great sense of the client. More

by Alexia B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Saboor
Aug 23, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Alexia, Thank you for taking the time to share your feedback with us and for your loyalty to Audi Beverly Hills. It is great to hear that our team continues to provide you with outstanding service. As always, we look forward to your future visits. Best, Heather Lewis Client Care Manager

August 16, 2017

Reza was amazing! Reza was absolutely amazing. My car battery had died so I needed the battery jumped to start the car again. Once started, as I was afraid to turn the More

by ACRAYMOND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Saboor
Aug 23, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello ACRAYMOND, Thank you for taking the time to share your feedback with us. We are happy to hear that that Reza treated you with the utmost care and made your visit with us pleasant and enjoyable. If there is anything else we can do to further assist you, please feel welcome to contact us. Kind Regards, Heather Lewis Client Care Manager

July 22, 2017

Great experience I was thoroughly pleased with every aspect of this experience. This includes the personnel I dealt with, especially Carlos, as well as what needed to More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Jul 24, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, We appreciate your feedback and value your recommendations. We are pleased to hear that Carlos delivered an incredible experience to you. We look forward to assisting you again in the future. Thank you, Heather Lewis Client Care Manager

July 21, 2017

andrew is truly amazing Andrew is by far given me the best service I have ever had any dealer service department. He was knowledgable, friendly, and extremely thorough. Grea More

by EvanPesses
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Neal
Jul 24, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello EvanPesses, Thank you for your feedback on Andrew. We are happy to hear that he provided you with the best service and an exceptional experience. We look forward to assisting you again in the future. Best, Heather Lewis Client Care manager

July 20, 2017

No hassles just friendly customer service , from the moment I stepped into the dealership till I picked up my car 3 days later, the staff was courteous, patient and always had a smile and tha More

by Yopauly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lya Malendez , Harry Cha
Jul 24, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Yopauly, We value you as a guest and appreciate you taking the time to share your feedback with us. Our team is overjoyed to hear that you had a pleasant experience throughout your visit with us and your interactions with Harry and Lya. If we can be of any further assistance, please don't hesitate to reach out. Thank you, Heather Lewis Client Care Manager

July 13, 2017

Service work Reza was helpful, professional and a pleasure to work with. The dealership serviced the car even when I showed up to my appointment a day before sched More

by Audifan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Saboor
Jul 19, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Audifan, Thank you for taking the time to share your experience working with Reza and our service department. I'm pleased to hear that our team accommodated you the day before your scheduled visit and provided you with an excellent visit. Should you need any further assistance, please feel welcome to contact us. Best, Heather Lewis Client Care Manager

July 12, 2017

Fabulous Reza was great - fast, friendly and prepared to get me in and out. The service was efficient and high quality! He is the best!! Woo hoo More

by Chet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Saboor
Jul 19, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Chet, We appreciate you taking the time to share about your experience working with Reza. Our team strives for complete guest satisfaction and are thrilled to hear that you received that level of service. We look forward to providing you with another amazing visit in the future. Best, Heather Lewis Client Care Manager

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