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Audi Beverly Hills - A Fletcher Jones Company - Service Center

Beverly Hills, CA

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857 Reviews

857 Reviews of Audi Beverly Hills - A Fletcher Jones Company - Service Center

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July 12, 2017

quick, friendly, relaxed, organized, efficient, pleasurable Jorge was ready and waiting for me when I arrived, and made a great effort to make sure I was there just as long as I needed to be, and not a moment l More

by BillPom
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jorge Cordon
Jul 19, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello BillPom, Thank you for sharing your experience during your recent visit with us. It is great to hear that Jorge assisted you promptly and provided you with excellent service! Our team truly strives to deliver the utmost guest satisfaction, always. If we can be of any further assistance to you now or in the future, please don't hesitate to reach out. Sincerely, Heather Lewis Client Care Manager

July 10, 2017

Ken, the service adviser is great Ken is patient, available, friendly, attentive to details and explains complex issues very well! He makes you trust in the dealership. We usually ask More

by test
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Jul 10, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for sharing your feedback on Ken. Our team members truly pride themselves in delivering a world-class experience to all of our guests. We are happy to hear that Ken has delivered that level of service to you. As always, please don't hesitate to contact us if we can be of any further assistance. Kind Regards, Heather Lewis Client Care Manager

July 09, 2017

Jorge is wonderful Jorge is always so great to deal w. He is friendly, thorough and delivers on his promises. He updates me regularly so I'm never left wondering. He goe More

by Dmoney
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Cordon
Jul 10, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Dmoney, Thank you for sharing your feedback on Jorge. We are delighted to hear that he continues to go above and beyond to exceed your expectations. As always, we look forward to assisting you again. Sincerely, Heather Lewis Client Care Manager

July 08, 2017

Great Service Professional attitude The team in the service department are very professional and very helpful. I have a 2017 Q7 and both times I've been to the dealership, they've taken More

by AudibonQ7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo, Jorge Cordon
Jul 10, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello AudibonQ7, Thank you for taking the time to share your feedback. We are excited to hear that our service department exceeded the level of your expectations. It is truly our goal to ensure that guests like yourself, and their vehicles are treated with the utmost care. If we can be of any further assistance, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

July 08, 2017

feedback Ken was very professional, he was always courteous and patience , the work and speed of service was amazing. The knowledge Ken showed was comforting t More

by NB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Yadegari, Ken Kritzer
Jul 10, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello NB, I am so happy to hear that you enjoyed your recent service visit with us. We look forward to working with you in the future and meeting and exceeding your expectations. When you have a moment please call me at 424 281-5692. Thank you, Tamara San Miguel | Lead Guest Experience Advisor

July 08, 2017

Car service Great service. I came with no reservation for my first car service. Ken was polite and helpful even if a gentleman at the desk outside was not very he More

by Lovemyaudi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
July 08, 2017

Great experience Advisor always keeps us updated on progress of car in a timely manner. Feel comfort in knowing they care about my car. Will continue to be a customer. More

by StellaA4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Jul 10, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello StellaA4, We appreciate your feedback and are happy to hear that your Service Advisor, Carlos, continues to provide you with the greatest care and comfort throughout your visits with us. As always, we look forward to your future visits with us. Best, Heather Lewis Client Care Manager

July 04, 2017

Reza is Amazing Reza has been very helpful and friendly every time we have been in there for service. So far he has been our go to sales rep since going there the las More

by Shahdi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Saboor
Jul 06, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Shahdi, Thank you for your great feedback and your loyalty. We appreciate your business and look forward to servicing your car in the future. If you have a minute please call me at (424 )281-5692. Best Regards, Tamara San Miguel | Lead Guest Experience Advisor

June 30, 2017

SERVICE Very good service experience, i recommend Audi Beverly Hills for service, Carlos Lazo was also very professional and friendly. Service was quick and v More

by JM PARIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Jul 06, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello JM PARIS, Thank you for your kind feedback and your generous recommendations. We are thrilled to hear that Carlos delivered excellent service to you throughout your visit with us. If we can be of any further assistance, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

June 30, 2017

Great experience. My service experience with Harry Cha is always positive. Beverly Hills Audi is a good place to bring your Audi when it is in need of service. More

by dbelcastro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Cha
Jul 06, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello dbelcastro, Thank you for your positive feedback on your recent visit to Audi Beverly Hills. We are excited to hear you had a pleasant experience with Harry and our service department. If we can be of any further assistance, please feel welcome to contact us. Best, Heather Lewis Client Care Manager

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