Audi Beverly Hills - A Fletcher Jones Company - Service Center

Fast, efficient service Scottie Christian made my experience at Audi BH great. He listened to my concerns and addressed each one. He was also communicative and pleasant to d Scottie Christian made my experience at Audi BH great. He listened to my concerns and addressed each one. He was also communicative and pleasant to deal with. More

Scottie was incredible to deal with. Scottie was incredible helpful. He kept me up to date at least twice a day on the status of my vehicle. He worked hard to amend a situation that mad Scottie was incredible helpful. He kept me up to date at least twice a day on the status of my vehicle. He worked hard to amend a situation that made me uncomfortable and did so with class and the foresight of keeping me as a client for the long-term. He seemed to understand that a personal relationship with clients will keep them coming back. In my case for the next 40-70 years. Thanks Scottie for your help and for taking good care of me. More

Caring, Concerned, Compassionate I was signed in right away, and written up right away with Ken. He was friendly, courteous, great sense of humor, and understood my needs. Though I I was signed in right away, and written up right away with Ken. He was friendly, courteous, great sense of humor, and understood my needs. Though I was new to the dealership, I was treated like family. I am definitely coming back for my next schedule service.or anything else I may need. More

Anonymous Execeptional service, service advisor paid attention to the sevice needs of the car. Service advisor made sure that i will have an excellent expertenc Execeptional service, service advisor paid attention to the sevice needs of the car. Service advisor made sure that i will have an excellent expertence. Also he made sure that i will be taken care of in regards to my busy schedule. At the end ofbthe day everything and issues with the car had been addressed. More

Service Carlos was great. He kept me informed via text. Set up my rental car and answered all the various questions I had for him. He also had others contAct Carlos was great. He kept me informed via text. Set up my rental car and answered all the various questions I had for him. He also had others contAct with from other departments to answer some of my questions. More

New tires Got a puncture, you guys were able to get the info from Audi San Diego for my tire insurance which was proving to be a bit of a mystery and then chang Got a puncture, you guys were able to get the info from Audi San Diego for my tire insurance which was proving to be a bit of a mystery and then change out 2 fronts and perform an alignment. All good. More

Great service! I brought my Q5 in for a couple of recalls. They got me a loaner car and completed it when they said they would. They pointed out a few items that nee I brought my Q5 in for a couple of recalls. They got me a loaner car and completed it when they said they would. They pointed out a few items that need to be fixed but did not push me to do it there. They knew that I service my car somewhere else and told me that I should let them know, though they would be happy to do it if I wanted. I texted them when I was on my way and they had my car ready and washed when I got there. Thanks for taking care of me even though I wasn't paying for anything! Now that's great customer service! More

Best of Beverly Hills I've purchased a few cars from a few dealerships before and nothing comes close to my experiences so far with audi Beverly Hills. Typically when I I've purchased a few cars from a few dealerships before and nothing comes close to my experiences so far with audi Beverly Hills. Typically when I had to take my cars in for servicing it's never a good day but Harry Cha takes all the stress out of dealing with a service issue. He made sure that all of my concerns were addressed and kept me up to date with what's going on at all times without me having to call and get a status update. I wouldn't want to be dealing with any other service department or service advisor for that matter. More

Audi Service Ken Kritzer is always a pleasure to work with. Always available for and questions or concerns. Goes out off his way to make your experience as enjoya Ken Kritzer is always a pleasure to work with. Always available for and questions or concerns. Goes out off his way to make your experience as enjoyable as possible. Thanks Ken! More

What you expect Another Audi dealership that made the experience seamless with my regularly scheduled day. Everyone I encountered was pleasant and eager to help. My Another Audi dealership that made the experience seamless with my regularly scheduled day. Everyone I encountered was pleasant and eager to help. My SQ5 looked awesome after they cared for it and washed it. More