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Audi Beverly Hills - A Fletcher Jones Company - Service Center

Beverly Hills, CA

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857 Reviews

857 Reviews of Audi Beverly Hills - A Fletcher Jones Company - Service Center

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March 03, 2017

Easy and helpful Needed oil and a battery change in the key do stopped by without and appointment but was taken care of right away and it was very quick and easy thank More

by aerobic1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Cha
Mar 06, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Aerobic1, Thank you for taking the time to share about your experience. We are happy to hear that Harry promptly assisted you with exceptional service. If we can be of any further assistance, our team is happy to help. Best, Heather Lewis Client Care Manager

March 03, 2017

Excellent customer service. Ken Kritzer provided me with excellent service. From the start of my visit he made sure I was well informed about the service, he was friendly, he kne More

by coke zero hero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Mar 06, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, We appreciate you taking the time to share your feedback, and are excited to hear that Ken delivered a memorable and pleasant experience to you! All of our team members always strive to go above and beyond in any ways possible. If we can be of any further assistance to you, please know our team is happy to help. Thank you, Heather Lewis Client Care Manager

February 27, 2017

Quick service I was recommended to this audi service center and I was not disappointed. While they were working on my vehicle, they had a rental service pick me up More

by Arixa2234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Saboor
Feb 27, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Arixa2234, Thank you for sharing about your experience. We are excited to hear that you had a pleasant and enjoyable first service visit with us. Our team truly aims to provide the best possible service, always. Should you need any further assistance, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

February 27, 2017

Audi Service I worked with Reza at the Audi service, he was fantastic the guys did the job well and in a timely manner , Service was friendly and courteous More

by Waylo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer, Reza Saboor
Feb 27, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Waylo, Thank you for sharing your feedback with us. It is great to hear that Reza and Ken delivered an exceptional experience to you. Our team truly prides itself in delivering a world-class experience to all of our guests. With that being said, if we can be of any further assistance to you, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

February 26, 2017

Ken has been a super service rep As usual great service. Even as a drop. Ken k great as usual Saw me outside and helped me immediately as he has done every other visit More

by Majormarc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Feb 27, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Majormarc, We appreciate your feedback and value your loyalty. Our team is happy to hear that Ken continues to provide you with excellent service. Please let us know if we can be of any further assistance. Thank you, Heather Lewis Client Care Manager

February 26, 2017

Excellent swrvice Mr. Ken Kritzer has been very helpful, honest and knowledgeable throughout the past year since I have leased the Q7. It is my first experience with AU More

by Audicarreview
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Feb 27, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Audicarreview, Thank you for your feedback and welcome to the Fletcher Jones family! It is great to hear that Ken has exceeded the level of your expectations. We hope we can assist you for many more years ahead. Please feel free to contact us if you should need any assistance. Sincerely, Heather Lewis Client Care Manager

February 24, 2017

Great Service The overall experience was quite smooth from dropping it off and getting the work done, to renting a car and picking up my services car. My only issue More

by Charlene Salazar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Mar 06, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Charlene, Thank you for taking the time to provide your feedback. We are happy to hear that Carlos was able to get you in and out smoothly. I left messages for you regarding your service light. Please call me directly at (424) 281-5695. I would be more than happy to address your questions regarding your service light. Best, Lisa Mercurio Guest Experience Advisor

February 23, 2017

New plate Harry Cha was a very nice guy and helped me out and i will return to him to help me out in the future or any car needs More

by ace_elly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Cha
Feb 27, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Ace_elly, Thank you for your feedback. It is great to hear that Harry assisted you with excellent service. We are excited to further assist you in the future. Best, Heather Lewis Client Care Manager

February 22, 2017

Took care of all the problems My 2016 S4 had a problem with power steering and I couldn't operate the vehicle. Audi's roadside assistant was called and towed my car. Ken Kritzer m More

by John H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Feb 24, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello John, Thank you for sharing your feedback with us. We are happy to hear that Ken treated you with the utmost care. Should you need any further assistance, please know we are happy to help! Best, Heather Lewis Client Care Manager

February 22, 2017

Overall great service Although the reason for sudden engine stop could not be found, the service representative was really helpful. I would come back again for the service. More

by Sun
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Feb 24, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Sun, Thank you for sharing your feedback with us. We are happy to hear our team was able to provide you with excellent service. Please let us know if we can be of future assistance. Kind regards, Heather Lewis Client Care Manager

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