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Audi Beverly Hills - A Fletcher Jones Company - Service Center

Beverly Hills, CA

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858 Reviews

858 Reviews of Audi Beverly Hills - A Fletcher Jones Company - Service Center

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February 04, 2017

Excellent service They are always on time. Usually I never have to wait. The service is always friendly and fast. Even when they have a lot of cars to be serviced. Ev More

by rafaelbr29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Cordon
Feb 10, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Rafael, Thank you for sharing your feedback. Our team members strive to provide exceptional, timely service to all of our guests. We are happy to hear that we delivered that level of service to you. If we can be of any further assistance, please don't hesitate to reach out. Sincerely, Heather Lewis Client Care Manager

February 04, 2017

Harry is the best Every time I come in Harry is my guy. Every time I have showed up he has been the impact of my experience. This time he proved to go above and beyond. More

by Taulbee3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Cha
Feb 10, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Taulbee3, Thank you for taking the time to share about your experience. We are happy to hear that our team of associates like Harry, exceeded the level of your expectations. Should you need any further assistance in the future, please don't hesitate to contact us. Best, Heather Lewis Client Care Manager

February 03, 2017

all good EXCEPT Ken Kritzer is great as was the service ... BUT waiting at least 20 minutes for my car to brought to me from another lot was horrible. More

by Richard gladstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
January 31, 2017

Easy, enjoyable, expedited My interactions with every member of the service team was cordial and intuitive. The whole process was very easy and accomplished quickly. I was re More

by Audi Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Saboor
Feb 01, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Audi Driver, We appreciate your feedback, and are thrilled to hear you were treated with a world-class experience! Our team truly strives to provide the utmost care for all of our guests. If we can be of any further assistance to you in the future, please don't hesitate to reach out. Thank you, Heather Lewis Client Care Manager

January 28, 2017

Amazing as always Brought my 2011 a4 in because it was acting funny. I was set up with a rental (like always) and updated daily. Harry has helped me multiple times and More

by clenet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Cha
Feb 01, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Clenet, We value your loyalty and appreciate you taking the time to share your feedback with us. Our team of associates including Harry, always aim to go above and beyond for all of our guests to ensure the ultimate satisfaction. We are happy to hear Harry and the rest of our team were able to deliver that level of experience to you. Should you need any further assistance, please feel free to let us know. Thank you, Heather Lewis Client Care Manager

January 27, 2017

I love BH Audi I love Carlos in service . He was so sweet and caring. He even walked me to my car. He really cares about his clients happiness. More

by opalva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farhad Douroudian, Carlos Lazo
Feb 01, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Opalva, We appreciate you taking the time to share your feedback with us. It is always great to hear that our team members, like Carlos, continue to deliver a world-class experience to all of our guests. We truly strive to create a memorable experience to all who step foot onto our dealership. Should you need any further assistance, please don't hesitate to reach out to us. Thank you, Heather Lewis Client Care Manager

January 26, 2017

First Service Easy and friendly from beginning to end. Carlos was my adviser, and he was friendly and professional to a T. Car was returned squeeky clean. I used a More

by J Gerald Minniti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Feb 01, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello J Gerald, Thank you for taking the time to share about your experience with us. Our team members including Carlos, are happy to hear you had a pleasant experience from beginning to end. Should any questions arise, or you need any further assistance, please don't hesitate to contact us. Best, Heather Lewis Client Care Manager

January 26, 2017

Great! Fixed a problem with my all road I had been struggling with for a while. Listened to problem to try to understand it. Very satisfied. Thanks More

by johnpete77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Feb 01, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Johnpete77, We appreciate you sharing your feedback with us, and delighted to hear our service team was able to exceed the level of expectations. Should you have any questions or need any further assistance, please don't hesitate to reach out. Thank you, Heather Lewis Client Care Manager

January 25, 2017

No problems at all Excellent experience. Everyone was friendly,efficient, work done in a timely manner as promised, and my car was super clean. I highly recommend this s More

by Greggkim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Feb 01, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Gregg, Thank you for sharing your feedback about your recent visit with us. We are happy to hear our service team including Carlos, were able to assist you with exceptional service in a timely manner. If we can be of any further assistance, please don't hesitate to reach out to us. Kind Regards, Heather Lewis Client Care Manager

January 25, 2017

Service and a couple of small fixits Ken was great but the services are overpriced. It is a matter of convenience but always feels very pricey. Even small things seem to cost much more More

by Alice Carr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
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