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Audi Beverly Hills - A Fletcher Jones Company - Service Center

Beverly Hills, CA

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857 Reviews

857 Reviews of Audi Beverly Hills - A Fletcher Jones Company - Service Center

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January 24, 2017

responsive and timely car was serviced properly and ready when promised. Carlos always responded timely to me on questions I had and provided me with my car on time and cle More

by gdiamond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Jan 24, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello gdiamond, We appreciate you taking the time to share your feedback with us. I am happy to hear that Carlos and our team was able to provide you with exceptional service in a timely manner. If you should need any further assistance, please don't hesitate to reach out. Thank you, Heather Lewis Client Care Manager

January 20, 2017

Harry Cha is the service guy to go too Amazing, professional, friendly, and simply fantastic. I had an exceptional experience with Harry. The service was done on time, and I was able to ge More

by AZK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Cha
Jan 24, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello AZK, We value your feedback and are happy to hear Harry was able to provide you with exceptional service in an efficient manner. If we can be of any further assistance, please let us know. Best, Heather Lewis Client Care Manager

January 19, 2017

THANK YOU, KEN! If you need any service assistance, Ken Kritzer is the one to go to. Ken helped me in an urgent situation with my car and was not only thorough and he More

by Hannah223
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Jan 24, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Hannah223, We appreciate your feedback and are excited to hear Ken was able to assist you with the utmost care possible. Our team truly strives to always go above and beyond for all our guests. If any questions should arise, please don't hesitate to reach out to us. Thank you, Heather Lewis Client Care Manager

January 18, 2017

Took care of everything They repaired two flat tires (pothole attack) and milled the rims to look like new. Enterprise rent-a-car turned out to be a bit of a problem but BH More

by John F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Jan 24, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello John, We appreciate you taking the time to share your feedback with us. It is always great to hear our team member including Carlos, were able to exceed the level of your expectations. If we can be of any further assistance to you, please don't hesitate to let us know. Thank you, Heather Lewis Client Care Manager

January 17, 2017

Great service. Carlos is great. He bent over backwards to make sure that we got our car back as soon as possible, without any cost to us. More

by Carolyn Murdock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Jan 24, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Carolyn, Thank you for your feedback. Our team of associates like Carlos, aim to provide 5-star service to all of our guests, always. We are excited to hear our team was able to exceed the level of your expectations. If any questions should arise, please feel free to reach out to us. Kind Regards, Heather Lewis Client Care Manager

January 15, 2017

Awesome and Amazing Blew a tire on a pothole in Hollywood, and Harry and the guys in service made sure that there was no other damage to the rims, alignment, undercarriag More

by ACuculich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Cha
Jan 24, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello ACuculich, Thank you for sharing your feedback with us. Our team strives to go above and beyond to ensure all our guests receive the best possible service. We are happy to hear Harry was able to assist you with the utmost care. If we can be of any further assistance, please don't hesitate to reach out. Best, Heather Lewis Client Care Manager

January 12, 2017

Great All professional and timely - all went smoothly -nothing to complain about -courteous - clean - no wait - all went very well - don't know what else to More

by Milliford
Recommend Dealer
Yes
Employees Worked With
Jorge Cordon
Jan 18, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Milliford, We appreciate your taking the time to share your feedback with us. We’re happy to hear that our team was able to deliver such professional and timely service. If we can be of any further assistance to you in the future, please don’t hesitate to let us know. Best, Heather Lewis Client Care Manager

January 07, 2017

Oil Change The service department is always warm and welcoming when you drive up. I have built a rapport since I have been coming in for my car washes and maint More

by AudiNicole7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Jan 09, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Thank you for your feedback and well wishes. We hope that your New Year is off to a great start. It is flattering to hear that our team continues to be warm and welcoming and able to earn your loyalty. We look forward to a lasting relationship for many more years to come. -Heather Lewis, Client Care Manager

January 07, 2017

great service Jorge was friendly and accommodating. I really don't like having to write a longer review (25 word minimum is a pain) -- but I look forward to dealing More

by BJM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Cordon
Jan 09, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Thank you for taking the time to share your feedback about George. It is always great to hear that our team is friendly and accommodating. We look forward to your future visits. -Heather Lewis, Client Care Manager

January 06, 2017

Fast, Efficient, Honest, and highly recommended. Every interaction I've had with Audi Beverly Hills service team, has exceeded my expectations. For issues that may take an hour or two somewhere else, More

by Charlyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Cha
Jan 09, 2017 -

Audi Beverly Hills - A Fletcher Jones Company responded

Thank you for your great feedback and loyalty to our team. Harry, Carlos, and the rest of us appreciate your recommendations. I am happy to hear that we continue to exceed expectations with every visit. As always, we are here to help if you should have any questions. -Heater Lewis, Client Care Manager

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