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Audi Beverly Hills - A Fletcher Jones Company - Service Center

Beverly Hills, CA

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857 Reviews

857 Reviews of Audi Beverly Hills - A Fletcher Jones Company - Service Center

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November 29, 2016

Went in for an oil change and left with a new car!! This was a wonderful experience. Thank you all for making my thanksgiving holiday truly a great one. Everyone at the dealership was truly helpful a More

by Mensaflash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Tesh, Carlos Lazo, Amy Issac
Nov 30, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Congratulations on your new Audi! I am so pleased to hear that our team was able to provide a wonderful experience and assist you in your upgrade. Audi's are truly an exceptional car and we take a lot of pride in our product. Thank you for your feedback. If any questions should arise, please feel free to contact us. -Heather Lewis, Client Care Manager

November 28, 2016

ken kritzer comes through again. excellent work on short notice Ken Kritzer took care of us. happy to have our 3 audis serviced at audi Beverly Hills and handled by Ken. excellent work More

by audidriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Nov 30, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Thank you for your great feedback about Ken and for your continued loyalty. It is really a testament to our dedication to exceptional customer service to read about how we continue to delight. As always, we are here to assist you when you need us. -Heather Lewis, Client Care Manager

November 21, 2016

Came in for a recall service overall very good experience, all the staffs were exceptional, caring and took care of their customer. A little bit busy on a friday morning, but over More

by Carmen F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harry Cha
Nov 23, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Carmen, Your feedback is important to us. We’re glad Harry and the rest of the team were able to go above and beyond to provide you with excellent service. Our team strives to provide all of our guests with only the best client care. We understand that we have a lot of clients that enjoy our great service and amenities as well, and are always working to find new ways to improve our guest experience. We look forward to assisting you in the future. Thank you, Heather Lewis Client Care Manager

November 19, 2016

The best I had a great experience . Carlos was great. He got me a loner and made sure my car got ready on time. I appreciate his professionalism. Definitely More

by Mich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Nov 25, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Mich, We appreciate your feedback. I am glad to hear that Carlos and the team were able to provide you with efficient and excellent service. Our team strives to make sure all of our guests are treated to a memorable experience. Please feel free to reach out if we can provide any further assistance. Thank you, Heather Lewis Client Care Manager

November 19, 2016

Efficient, quick and friendly Carlos is my service manager. He is helpful and informative and has me in an out in 5 minutes - which i love. There is always a vehicle ready to drive More

by Lisalicht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Nov 25, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Lisalicht, We feel lucky to have team members, like Carlos, to deliver only the finest service for our clients. Thank you for providing your feedback. If you should ever need further assistance, don’t hesitate to reach out! Best, Heather Lewis Client Care Manager

November 18, 2016

Excellent Customer Service Every time I visit this Audi dealer for my A4 service needs my service advisor Ken takes care of me in the most professional manner. He handles all m More

by Carmen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Nov 25, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Carmen, Thank you for your feedback. With team members like Ken, we know you are in the best care. We always want to exceed your expectations, so we strive to provide nothing less than the best possible service. We value your loyalty and hope to further assist you in the future. Thank you, Heather Lewis Client Care Manager

November 15, 2016

The best experience in car service Exellent advisor and very helpfull a lot of knowledge Makes you feel special.got the service done in the car very fast. The waiting area is very cle More

by Vroomvroom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Cordon
Nov 25, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello Vroomvroom, Thank you for your feedback. As our guest, we are glad we made you feel special and that you are enjoying our fine amenities. Jorge and our team strive to deliver the best customer service. We hope your next experience with us is just as excellent. Thank you, Heather Lewis Client Care Manager

November 13, 2016

Great service Ken is a friendly and knowledgeable service adviser who works hard to meet your needs. I enjoy coming to this dealership. The dealership also sends More

by Gs08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Nov 14, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi, Thank you for your feedback. I am pleased to hear that Ken and the team continue to take excellent care of you and your vehicle. We aim to provide our guests with the superb service. If you have any questions please feel free to contact us. Heather Lewis Client Care Manager

November 12, 2016

Audi BH Service Exceptional service. I will return with any service needs. Reza was attentive and quick to provide needed updates to the service requirements. I recom More

by Mdwilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Saboor
Nov 14, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi, Thank you for taking the time to share your feedback with us. The treatment our guests receive and the service and care that are provided are extremely important to us. I am happy to hear that Reza has taken superb care of you and your Audi. If you have any questions please feel free to contact us. Heather Lewis Client Care Manager

November 12, 2016

Damaged Mirror I brought my A8 in for service to reprogram it and to fix the mirror. We had to replace the mirror and the car was in the shop for extra days. All t More

by a8guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reza Saboor
Nov 14, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi, Thank you very much for taking the time to share your feedback with us. I am pleased to hear that Reza and the team were able to provide you with excellence in service and care. If you have any further questions please do not hesitate to reach out. Heather Lewis Client Care Manager

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