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Audi Beverly Hills - A Fletcher Jones Company - Service Center
Beverly Hills, CA
857 Reviews
857 Reviews of Audi Beverly Hills - A Fletcher Jones Company - Service Center
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May 27, 2016
great service Harry is very friendly and professional!whenever you have problem about your car he will take care of that and give the most useful suggestions to you Harry is very friendly and professional!whenever you have problem about your car he will take care of that and give the most useful suggestions to you. More
by Lewis
Employees Worked With
Harry Cha
May 26, 2016
Awesome! Harry Cha was really pleasant. He helped me get the service I needed and made my visit to Audi Beverly Hills efficient and reliable. He didn't make me Harry Cha was really pleasant. He helped me get the service I needed and made my visit to Audi Beverly Hills efficient and reliable. He didn't make me feel awkward even though I was about 15 minutes late for my appointment due to traffic conditions. More
by imontitanya
Employees Worked With
Harry Cha
May 25, 2016
Customer service far exceeding the expectstions No wait. Immediate service and response. Timely repair. No overcharging. Clear explanation. Kind and professional client service. Truly exemplary and No wait. Immediate service and response. Timely repair. No overcharging. Clear explanation. Kind and professional client service. Truly exemplary and exceptional. Very friendly and helpful staff. More
by Magda
Employees Worked With
Carlos Lazo
May 22, 2016
Excellent experience It was simple, easy and quick. Can't ask for more. Dropped off the car and was on my way to get a loaner. Carlos stayed in touch with me all day wit It was simple, easy and quick. Can't ask for more. Dropped off the car and was on my way to get a loaner. Carlos stayed in touch with me all day with progress reports and updates. More
by phylliskk
Employees Worked With
Carlos Lazo
May 21, 2016
Very speedy I dropped my car off and was in my loaner and at work within 30 minutes. Chris communicated well with me and my pick up was equally well coordinated I dropped my car off and was in my loaner and at work within 30 minutes. Chris communicated well with me and my pick up was equally well coordinated. More
by ACReese
Employees Worked With
Chris Woodson
May 18, 2016
Mirror fix We came in to fix our sideview mirror and didn't realize it had been hit. Chris helped me with the greatest of ease, and we had no problem with the sh We came in to fix our sideview mirror and didn't realize it had been hit. Chris helped me with the greatest of ease, and we had no problem with the shuttle service. More
by LindaMcDonough
Employees Worked With
Chris Woodson
May 16, 2016
needed my car to be serviced and was done promptly My experience at Audi for servicing my car was an exceptional one. Ken, promptly handled my car returning it in great shape. I have always been treate My experience at Audi for servicing my car was an exceptional one. Ken, promptly handled my car returning it in great shape. I have always been treated with great care . I value and appreciate my relationship with Audi Beverly Hills. More
by nicoletimonier63
Employees Worked With
Ken Kritzer
May 15, 2016
May '16 service Staff were all great in taking care of the car and my needs. Jason was very attentive and kept in regular contact with me during the repairs. Staff were all great in taking care of the car and my needs. Jason was very attentive and kept in regular contact with me during the repairs. More
by Evanf
Employees Worked With
Jason Brown
May 13, 2016
Chris Woodson is the best service advisor i have ever had. Best service A++++ The service at Audi beverly Hills became so much better once I started to work with Chris Woodson. He makes it much easier and pai Best service A++++ The service at Audi beverly Hills became so much better once I started to work with Chris Woodson. He makes it much easier and painless to bring in your car. Thank you Chris! More
by s87koh
Employees Worked With
Chris Woodson
May 11, 2016
Worst Service I would give negatives if I could. Sales - AMAZING. Service - by far the WORST SERVICE EVER. Not once, not twice, not three, but plenty. Every single I would give negatives if I could. Sales - AMAZING. Service - by far the WORST SERVICE EVER. Not once, not twice, not three, but plenty. Every single time I take my car in for a "free car wash" it is an ordeal. I've taken my car for a wash at the dealership no more than five times in almost a year and ALL five times I've had an issue with getting my car back (despite the fact that I call 40 min before to let them know I am coming in). I've waited at the dealer for an hour (plus the 40 from when I called it in)! I do not think this is normal to have my car take up to an hour and and 40 to get transported back to the dealer from La Cienega. One time, I even had to pay a cancellation fee for an appointment I had at 6:30PM, because I was at that time, I was STILL waiting for my car at the dealer. It is completely absurd. The last of it was yesterday, I called their service department and made an appointment. Girl offers me a 1PM opening. I take my car in today, at 1PM and they tell me their car wash closes at 12:40. They really don't even want to take me in at this point. They take me in, but offer me a three hour wait. It is SUCH an inconvenience. He said it could take hours, not sure how many, at the very least an hour and a half. I went at 1PM purposely during my hour lunch and was planning on waiting there for my car. Now, I have to uber back to work (miles away) only to have to go pick it up again (another uber). Where is the "free car wash" then? I would much rather pay $50 to $100 dlls to get my car washed somewhere else. I figured it's the dealer and they will have better service or will take care of it a bit better (given that it's a lease - at the end of the day, they will keep that car, not me) but it turns out, it's WORSE. I refuse to EVER take my car in to that dealership unless I absolutely HAVE to. I have tried to work with them on previous occasions. I've even thought it might be my fault for taking it during rush hour, or maybe I am not calling it in with with enough time in advance, but no, it's not me. I've tried taking it and waiting there so I don't end up waiting for my car for up to an hour and STILL have an issue with getting my car washed. This is by FAR the worst service I have EVER experienced with a dealer. I'm sure it is not just their personnel, it is the lack of communication within the whole service department. And I say service, because when I got that car, the customer service at the sales department was superb! I was so excited, but all that has now faded. Unacceptable for Audi of Beverly Hills. More
by pcamacho
Employees Worked With
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