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Audi Beverly Hills - A Fletcher Jones Company - Service Center

Beverly Hills, CA

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857 Reviews

857 Reviews of Audi Beverly Hills - A Fletcher Jones Company - Service Center

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March 25, 2016

Exceptional I took my car in for service and the staff made it was easy for me from start to finish. I appreciate Chris and the Audi Beverly Hills team. More

by Audi guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Woodson
Mar 31, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for stopping by our service department and for choosing us! We are so lucky to house some of the most caring professionals in the industry, just like Chris, who makes these types of visits stressful and fun! We look forward to seeing you again soon, please don't hesitate to contact us with any questions in the meantime. -Heather Lewis, Client Care Manager

March 23, 2016

Ken is awesome! Ken is very cool and friendly. He took care of my car and he followed thru with a phone call if there were with any concerns. More

by iscripty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Mar 31, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for sharing your feedback with us! I'm so happy Ken has taken great care of you and displayed great communication throughout your service visit. We are so happy to always be of service to you, please don't hesitate to contact us if you have any questions or concerns! -Heather Lewis, Client Care Manager

March 22, 2016

The Butler Service My experience with Audi Beverly Hills is always outstanding they pride themselves on giving you top quality service. Everyone is extremely knowledgea More

by jashowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Mar 31, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for coming into our facility again! We truly strive to provide world-class service to all our guests and it seems as though you've received this service time after time. Thank you for loyalty, please don't ever hesitate to contact us should any future questions arise! -Heather Lewis, Client Care Manager

March 19, 2016

Jason Brown is the best! Unfortunately, I've had to bring my 2009 A4 to the dealership for numerous repairs over the past few years. But every time I do, Jason Brown has been More

by rytav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Brown
Mar 21, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you so much for coming back to visit us! We know great service is hard to beat, so it's with great pleasure that you've found a wonderful service rep in Jason. Should you ever have any questions at all or if we could be of any other service to you, please don't hesitate to contact us! -Heather Lewis, Client Care Manager

March 17, 2016

Andrew is terrific! Is there a Juan who works in service ... Or is the only Juan in sales? Andrew can explain. Other than that blip, the service was perfect. More

by Keppele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Neal
Apr 04, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hi Leslie, Thank you for taking the time to write a review about your experience. While I am pleased to read that you enjoyed your service with Andrew. Please know that I have addressed your concerns in all areas mentioned in your review. We thank you for your continued patience, as our team addresses any pending resolutions. I’ve also personally thanked Andrew for taking such good care of you. Please don't hesitate to contact us if we could ever be of any other service to you! Thank you, Tashi Scott – Guest Experience Advisor

March 17, 2016

A6 service Friendly and helpful is what I encountered at Audi of Beverly Hills by my service rep Ken Kritzer. Ken was personable and knowledgeable about Audi an More

by Jeff@jeffgoldbergmanagement.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Kritzer
Mar 21, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for sharing your feedback with us! I'm so happy you found our staff to be friendly, helpful and that Ken made your overall visit a very successful one. If we could ever be of any other service to you, please don't hesitate to contact us. -Heather Lewis, Client Care Manager

March 16, 2016

Great Service, Nice People Service was performed in a timely manner and the car was ready to go when promised. My service rep, Carlos Lazo was very polite and took care of me. More

by Audi_Dad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Lazo
Mar 16, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for sharing your feedback with us and for bringing your vehicle in for a service visit. I'm so happy Carlos took wonderful care of you and that all service items were completed to your satisfaction. Please don't ever hesitate to contact us if we could be of any other service or any future questions arise. -Heather Lewis, Client Care Manager

March 12, 2016

Best service I have purchased several cars from A4, A8 and S8 from your dealership. The experience was great but the best service advisor I have had is Chris Woods More

by s87koh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Woodson
Mar 16, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, What a truly impressive line up of Audi vehicles you have all from our store! I'm so very pleased to hear of your happiness with Chris and that his service has kept your loyalty to Audi Beverly Hills. We certainly look forward to seeing you again, please don't hesitate to contact us in the meantime if you ever have any questions. -Heather Lewis, Client Care Manager

March 11, 2016

Great Easy service and convenience with good advice and friendly customer service and honest assessment. Will return for service in the future. Also good pr More

by Aaron S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Woodson, Jason Brown
Mar 16, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Thank you for sharing your feedback with us! I'm so happy you found our service center easy, convenient and best of all, honest. We look forward to working with you in the future, please don't hesitate to contact us should you have any questions in the meantime. -Heather Lewis, Client Care Manager

March 11, 2016

Service center i have had many luxury cars and all my service advisors were ok. When I first bought my Audi and came to service I had my hesitations but when dealing More

by Hootan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Neal
Mar 16, 2016 -

Audi Beverly Hills - A Fletcher Jones Company responded

Hello, Wow thank you so much for sharing your positive feedback with us! I'm very pleased to read of your happiness working alongside Andrew and that you appreciate his caring service. We are definitely grateful for employees like him and guests like yourself! If you ever have any questions or if we could be of further service to you, please don't hesitate to contact us. -Heather Lewis, Client Care Manager

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