Audi Birmingham

Regular service I scheduled a service appointment for my A5 and was given a choice of times. I have a maintenance contract for 5 services. It took them 2.5 hours and I scheduled a service appointment for my A5 and was given a choice of times. I have a maintenance contract for 5 services. It took them 2.5 hours and I wasn’t even given a car wash. After 2 hours, I called and was sent to voicemail on two occasions. I showed up after 2.5 hours to pick it up since they never even called. it was sitting in the bay. Excuses were made for their lack of attention. Very sad service. More

Bad repair Took car in to have convertible roof repaired, they said they replaced a module sensor, when we picked Carr up $1000 lasted they told us headliner ne Took car in to have convertible roof repaired, they said they replaced a module sensor, when we picked Carr up $1000 lasted they told us headliner needed stitching as it would not allow the top to close or open properly.,. They told me they had contacted a roof liner shop in Fultondale and it would cost me $700 wife took a look at liner electric had stretched out replaced the elastic and top works fine.. do not believe they replaced the sensor but they did rip a hole in liner trying to open and close More

My husband and I came into the dealership to look at a used car. The sales person was so rude we left. We were there to test drive a car. We walked up looked at the car and the sales person jumps into the used car. The sales person was so rude we left. We were there to test drive a car. We walked up looked at the car and the sales person jumps into the front seat beside my husband thinking I was going to ride in the back that was not going to happen I walked back through the building to get to our car and we left. More

Poor customer service I had a horrible first experience at Audi Birmingham. The Sales associate that approached me did not believe that I was interested in purchasing one o I had a horrible first experience at Audi Birmingham. The Sales associate that approached me did not believe that I was interested in purchasing one of the sports cars. He said that before I could test drive a car he would need to run my credit. I left and went to a different luxury car dealership and bought one of their cars. This is very disgusting behavior. By this logic any customer wanting to test drive a car over $55,000 needs to have a credit check ran. More

Bad service department ruins good car. Car was giving multiple warnings so took my Audi Q5 in to Audi Birmingham. They recommended replacing timing chain and CV boot. After holding my veh Car was giving multiple warnings so took my Audi Q5 in to Audi Birmingham. They recommended replacing timing chain and CV boot. After holding my vehicle hostage for two weeks (couldn't get anybody from the service department to answer the phone so finally had to go through sales department and chat line to get someone to talk to me), I finally get my vehicle back. $1,500 dollars later, still getting warning lights. In addition, when I left my Q5 with them the AC was working perfectly. Their own inspection report said AC was good. However when I pick up the Q5 and head for home the AC blower isn't working. I take it back and of course it wasn't their fault so I pay another $500 to get that fixed. Before I get it home from that repair the air starts blowing hot. Refusing to deal with Audi of Birmingham anymore I take Q5 to another shop and now having to pay approximately $1,300 dollars for new compressor. Thanks Audi of Birmingham. Your service department has convinced me that I don't need to buy another Audi until I can find a decent Audi dealership. More

above and beyond!!! drove over from Ms for best deal anywhere in US and i was looking nationwide.Deangelo answered any questions i had in record time.in and out with our drove over from Ms for best deal anywhere in US and i was looking nationwide.Deangelo answered any questions i had in record time.in and out with our new ride in about an hour after test driving.Deangelo went over everything on car including connecting phone to bluetooth with my wife while i signed paperwork.best experience i ever had purchasing a car!!!!! More

Exceptional Buying Experience!!! Our Brand Specialist Alex Salter was truly outstanding.. as well as Jordan Whisenhunt finance director for our 2016 one owner F-150 truck. They were f Our Brand Specialist Alex Salter was truly outstanding.. as well as Jordan Whisenhunt finance director for our 2016 one owner F-150 truck. They were friendly, pleasant, informative and a real pleasure to deal with. Audi Birmingham dealership is state of the art. More