Audi Birmingham

Excellant service, always provide a car to use, always ready when promised.All the people are friendly. loaner cars are very clean.I have been going there for years. this is my second Porsche ready when promised.All the people are friendly. loaner cars are very clean.I have been going there for years. this is my second Porsche More

Took 2003 Audi A6 Quattro in for service to have timing belt changed. They had provided an estimate of $1865 over the phone. I confirmed this with the Service Manager. Later that morning received a call th belt changed. They had provided an estimate of $1865 over the phone. I confirmed this with the Service Manager. Later that morning received a call that they had discovered that the harmonic balancer was falling apart and had damaged the cover and the car would not be drivable unless these were replaced. Estimated cost was additional $535 for parts with no additional labor. Parts were not in stock and would have to be ordered and it would be two additional days before the car would be ready. There were no prior symptoms of this problem and you would think that if the problem was bad enough to damage the cover there would be some noise or other indication that there was a problem. However, I will give them the benefit of the doubt and assume this was a legitimate problem. My main complaint is the overall customer service. When they called to tell me car was ready, they provided me a final cost that was $100+ over the previous estimates. Even worse, when I arrived to pick up the car the "real" final cost was even higher ($2600) which was $200 over the estimates. No one could explain why the final cost was higher. How could they not know the real cost when they called to tell me the car was ready? Also, you can never get anybody to answer the phone when you call the Service Department. It always goes to voice mail and you have to wait for someone to call you back. Not the kind of service I would expect from an "upscale" auto dealership (or any auto service provider for that matter). More

I came home on leave to purchase a pre-owned A4, I'm currently stationed at Robins AFB in middle georgia. First off the salesperson had very little knowledge of the vehicle she was trying to sell. The v currently stationed at Robins AFB in middle georgia. First off the salesperson had very little knowledge of the vehicle she was trying to sell. The vehicle that I ended up purchasing was delivered dirty inside/out, with 1/4 of a tank of gas, repairs promised in my buyers contract were half done, they gave me my trade in vehicle as a loaner car while they allegedly serviced the the A4 I purchased. I had to ask my salesperson to clean the car after 4days and 3trips to the dealership. Worst of all after only owning my A4 for less than 3weeks the alternator goes bad. I purchased a 2008 Certified pre-owned A4 Quattro, now I have to ask myself how does a vehicle that was certified by a certified Audi mechanic is sold with a defective alternator and squeaky brakes pass an 300 point audi inspection with those issues? Finally when I call back to the dealership about my issues the only thing she seemed to be concerned about was the low rating I submitted on a survey about my experience with their dealership. Audi's are great driving machines, however if you are in the birmingham area and are lookin to buy an Audi I would strongly suggest you take you business elsewhere. More

I used this dealer before for a 2007 A4 and was looking to purchase a 2009 Q5. They would not meet my trade in price on the A4 or willing to order or get the Q5 I was looking for. They wanted to sell me w to purchase a 2009 Q5. They would not meet my trade in price on the A4 or willing to order or get the Q5 I was looking for. They wanted to sell me what was on the lot and I did not want what was on their lot, so I went on a search for my own car and found it at the price and terms I wanted over the internet at a dealer 100 miles away. Needless to say they had a firm buyer and I walked away to a dealer in Montgomery. I only use this dealer for factory serice and they are always slow on that and have never called me when my car is ready. They are only used for service, because they are close to my house. I must say I get better service on my Ford than my Audi, but I do love my Q5. More

I took my A6 quattro in for service and when finished, I found greasey hand prints on the armrest of door and console. I pointed this out to them and they gladly cleaned them. However after driving sixty m found greasey hand prints on the armrest of door and console. I pointed this out to them and they gladly cleaned them. However after driving sixty miles home, I smelled burnt oil after opening the door. So I raised the hood to have a look and to my shock I saw the oil cap missing and oil covering the engine compartment. I also found an eight inch long gash in the drivers door paint that was not obvious in the shade at the dealership when the car was given back to me. I called the service manager to voice my discuss with them and he was very apologetic and offered to send me oil, a new cap and a free car detail on my next visit! Why would my new car need a detailed just after the first oil change? Also he had no concern for the engine after the loss of oil.<br>On another visit (same car) for a recall, I was given a rental car from Enterprise, my car had been placed in a storage area and forgotten about for a month! I finally called them to inquire about the delay and was told they had norecard of my car being written up for service and I had to prove it to them by the Enterprise records via a phone call.<br>So the next call from them is to tell me that they could not find my car! So I politely tell them that I will report it stolen to the Jefferson County Sheriffs Dept. if I didn't hear fom them in two hours.<br>They found the car in a storage lot, dirty, would have it finished in two days with a detail job and I could pick it up. <br>Well they lied, it was still dirty, I got charged on my credit card for the rental and they refused to pay up until my lawyer got involved.<br>I'll never go back........ More