Audi Birmingham

I went to Tom Williams Audi to purchase an S5. I was there with my mother and we walked the lot for quite some time looking at vehicles and no one came out to greet us or ask if we needed any help. Tha there with my mother and we walked the lot for quite some time looking at vehicles and no one came out to greet us or ask if we needed any help. That left me with a very bad impression of this dealership. As a luxury car buyer and someone who has friends who purchase luxury vehicles I would never recommend this dealership to them. As far as I'm concerned, they lost my business and possibly future business from potential buyers. Good luck with such lousy customer service. Your company needs to start from the drawing board and learn how to treat customers with the respect that you would want. I ended up going to Atlanta and had an excellent experience. I will not be bringing my new S5 to Tom Williams Audi for service. I'll drive to Montgomery if I need service. More

After speaking with Lee Goodson on the phone I visited the dealership and was greeted by Michael Corley. The service was very good and within three hours I was driving away in my new vehicle. I would re the dealership and was greeted by Michael Corley. The service was very good and within three hours I was driving away in my new vehicle. I would recommend Tom Williams for future car purchases. More

People and facilities are wonderful and very easy to deal with in all aspects of the car buying experience. Will be a loyal customer going forward with in all aspects of the car buying experience. Will be a loyal customer going forward More

The sales staff and the management were extremely friendly and helpful. We got exactly what we were looking for in a vehicle in the price range we wanted. The complete experience in purchasing our Au friendly and helpful. We got exactly what we were looking for in a vehicle in the price range we wanted. The complete experience in purchasing our Audi was pleasant from beginning to end. I would definately recommend this dealership to anyone in the market for a new or used car. More

I was recently, searching for a higher end - used vehicle and decided to visit Tom Williams Porsche Audi. I was immediately greeted by Lee, a salesman who was friendly and very helpful. Even though I wasn' and decided to visit Tom Williams Porsche Audi. I was immediately greeted by Lee, a salesman who was friendly and very helpful. Even though I wasn't looking to purchase "new" just yet, he still spent time with me and patiently answered my novice type questions. Even though I am not ready to purchase a new Audi at this time, I will most definitely be buying it from this dealership when I do! More

I purchased an audi years ago from this dealership & was very happy w/ the professional and friendly service. My husband and I have purchased 2 more automobiles in the last few years from Jim Kadziolka was very happy w/ the professional and friendly service. My husband and I have purchased 2 more automobiles in the last few years from Jim Kadziolka and his staff. We have a teenager turning 16 yrs old soon, so we'll be back to Jim soon! More

I was looking for a used vehicle. Alonna locate several vehicles I "thought" I wanted. After much indecision on my part, Alonna took the time to help me sort through what I wanted in a vehicle and the best vehicles I "thought" I wanted. After much indecision on my part, Alonna took the time to help me sort through what I wanted in a vehicle and the best fit. Still undecided, she called me one day and said she had located the perfect match for me. I went to the dealership, test drove the vehicle, we went through it - going over all the items on my checklist and it was a fit. When I picked the vehicle up, it was clean and Alonna made sure every detail was in place. While I was at the dealership, the staff was always friendly and professional. I have since been back to the dealership for servicing and have not been disappointed in the way I have been treated or the work done on my vehicle. More

I have purchased a dozen cars from Lowell, Lee and Jim over the years. They continually put up with my demands and come through for me time after time. Richard does a fantastic job in the service depart over the years. They continually put up with my demands and come through for me time after time. Richard does a fantastic job in the service department as well. I have no problem recommending these guys as they are world class. More

Excellant service, always provide a car to use, always ready when promised.All the people are friendly. loaner cars are very clean.I have been going there for years. this is my second Porsche ready when promised.All the people are friendly. loaner cars are very clean.I have been going there for years. this is my second Porsche More

Took 2003 Audi A6 Quattro in for service to have timing belt changed. They had provided an estimate of $1865 over the phone. I confirmed this with the Service Manager. Later that morning received a call th belt changed. They had provided an estimate of $1865 over the phone. I confirmed this with the Service Manager. Later that morning received a call that they had discovered that the harmonic balancer was falling apart and had damaged the cover and the car would not be drivable unless these were replaced. Estimated cost was additional $535 for parts with no additional labor. Parts were not in stock and would have to be ordered and it would be two additional days before the car would be ready. There were no prior symptoms of this problem and you would think that if the problem was bad enough to damage the cover there would be some noise or other indication that there was a problem. However, I will give them the benefit of the doubt and assume this was a legitimate problem. My main complaint is the overall customer service. When they called to tell me car was ready, they provided me a final cost that was $100+ over the previous estimates. Even worse, when I arrived to pick up the car the "real" final cost was even higher ($2600) which was $200 over the estimates. No one could explain why the final cost was higher. How could they not know the real cost when they called to tell me the car was ready? Also, you can never get anybody to answer the phone when you call the Service Department. It always goes to voice mail and you have to wait for someone to call you back. Not the kind of service I would expect from an "upscale" auto dealership (or any auto service provider for that matter). More