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Audi Brookline

Brookline, MA

Overview
Employees
Reviews
Vehicles
4.8
881 Reviews
Audi Brookline, A Herb Chambers Company is committed to providing the highest levels of customer service through our unsurpassed knowledge of the Audi vehicles we sell and service. Our team of automotive professionals take pride in representing the Audi brand and is well versed in the innovative design, advanced technology, and superior performance that the brand represents. We are proud to serve customers in the greater Boston area including Newton, South Boston, Cambridge, Waltham, and Dorchester. High quality engineering is at the center of a totally fulfilling Audi driving experience. At Audi Brookline, A Herb Chambers Company we strive to offer a customer experience at the same high level. Whether you are looking for a new or pre-owned vehicle, need parts or service, or would like information on Audi products and services, please call or email us for prompt attention. Audi customers expect superior performance without compromise. At Audi Brookline we look forward to exceeding those expectations.
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308 Boylston St Rt. 9

Brookline, MA

02445

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Showing 881 reviews

December 30, 2022

Took 2. 5 hours to do an oil change. They didn't even reset the 'service due' message on my dashboard. My car is a 2021 with 8500 mi on it. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Gomes
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Audi Brookline responded

Mark, thank you for sharing this feedback with us. We understand that your time is valuable and regret if you feel we wasted any of it. I apologize for the oversight on resetting the service notification. If you would like to discuss the details of your visit with me directly, please contact me at your convenience. Thank you, Timothy Veiga - General Manager - tveiga@herbchambers.com

December 29, 2022

We had a very positive experience buying our new Q5 at Audi Brookline. Silvio was personable and knowledgeable as the salesman. They searches and found the combination of packages, color and availability More

by Wes
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Douglas Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Silvio Santos
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Dec 29, 2022 -

Audi Brookline responded

Thank you for your review, Wes! We're honored that Silvio provided you with an excellent purchase experience! We appreciate your business and look forward to seeing you next time at Audi Brookline!

December 28, 2022

Great vehicle selection, competitive pricing, knowledgeable, patient and courteous sales staff. Audi Brookline first class run operation. More

by BarryL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Douglas Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmad Naeem. “Five Stars”
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Dec 29, 2022 -

Audi Brookline responded

Thank you for choosing Audi Brookline, Barry! We look forward to seeing you next time!

December 22, 2022

Su was knowledgeable and considerate, making sure all my questions were answered and all my concerns addressed. More

by Amelia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Su Dong
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Dec 27, 2022 -

Audi Brookline responded

Hi Amelia, We appreciate you taking the time to tell us about the great experience with Su and the team! We hope that you continue to enjoy your vehicle and look forward to seeing you again! Thank you! - Audi Brookline

December 20, 2022

Sales person extremely knowledgeable about the car we bought and professional. First class, very efficient. More

by StephenJolicoeur
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Douglas Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bethaney Devlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Rios Alers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Claudio
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Dec 20, 2022 -

StephenJolicoeur responded

Enjoyed the buying process at Audi Brookline.

Dec 21, 2022 -

Audi Brookline responded

Thanks for the great review, Stephen! We're happy to hear you enjoyed working with our team here at Audi Brookline and hope to see you again in the future. Take care!

December 16, 2022

Always greeted immediately upon arrival. Clean facility. The staff is always kind and ready to assist. Questioned answered when asked. Enjoyable experience. More

by MikeVC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2022 -

Audi Brookline responded

Thank you for your continued support of the Audi Brookline team, Mike! We appreciate your support and look forward to your next visit!

December 16, 2022

Just a great dealership with outstanding customer service and the communication is flawless. My favorite and only dealership i would go to More

by Flex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Dec 19, 2022 -

Audi Brookline responded

We're so honored to receive your support! Thanks for being an Audi Brookline customer. We look forward to your next visit!

December 16, 2022

Every encounter with staff was professional and they worked to deliver my car asap. Commendable service from sales manager Steve; Finance Manager Douglas (the best!) and Saleman Ahmad. Great team all ar More

by Tanyaduncan120
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Douglas Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Claudio
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Dec 16, 2022 -

Audi Brookline responded

Thank you for the fantastic feedback! We're so glad you enjoyed working with our team here at Audi Brookline and we hope to see you again in the future. Take care!

December 16, 2022

This dealership helped me when they did not have to do anything They are professional and kind. I highly recommend them for purchase or repair of the wonderful AUDI !! More

by SheilaPastels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Audi Brookline responded

It was our privilege to serve you, Sheila! Thank you for the kind review and please don't hesitate to reach out if our Audi Brookline team can be of service again in the future!

December 14, 2022

Excellent service! Luis was a pleasure to work with as he kept me abreast of the car’s repair status and was able to get the car back to me one day earlier than expecte More

by PatD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gonzalez
Report | Print
Dec 15, 2022 -

Audi Brookline responded

Thank you for the wonderful feedback! We're happy to hear Luis took excellent care of you during your visit and we hope you won't hesitate to reach out if our Audi Brookline team can be of service again in the future!

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